Vaneeshaa Ramamoorthy
Executive
KL,10
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed. Customer service is crucial for connecting employees, vendors, and internal departments, gathering feedback, and maintaining positive relationships to support HR and procurement functions.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Advisor
MAPA GLOBAL SDN.BHD
11.2019 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times
- Delivered informative presentations at seminars, educating prospective clients on personal finance topics such as retirement planning or wealth management strategies
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success
- Implemented innovative marketing strategies to increase visibility within local community and generate leads
- Provided resources to support students in achieving career goals
- Conducted thorough reviews of clients'' existing financial plans, identifying areas for improvement or adjustment
- Collaborated with internal teams to develop comprehensive financial plans tailored to individual client needs
- Assisted in development of training materials for new advisors, improving overall team performance
- Helped students develop organizational, time management and study skills
Administrative Executive
DHL E-Commerce
10.2018 - 10.2019
- Act as primary contact for customers and liaise with vendors on service delivery to customers
- Assist customers in resolving service issues, complaints and claims compensation promptly
- Enhance service experience through delivering professionalism and empathy when dealing each individual customer varying needs and demands
- Liaise with Operation Team and other functions to achieve prompt and efficient resolution of customer issues and queries
- Actively promote and exchange and adoption of new processes, procedures, and work instructions to create more efficient as well as productive work systems
- Promptness in arranging shipment pick up or handling of exceptions
- Provide responsive reply to general customers email enquiries or via other interaction channels
- Timely management of complaints and claims compensation.
Customer Service Representative
Convergys (M) Sdn. Bhd.
11.2015 - 10.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Delivered prompt service to prioritize customer needs
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Investigated and resolved accounting, service and delivery concerns
- Created and maintained detailed database to develop promotional sales
- Maintained up-to-date knowledge of product and service changes
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes
- Exhibited high energy and professionalism when dealing with clients and staff
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence
- Cross-trained and backed up other customer service managers
- Trained new personnel regarding company operations, policies and services
- Responded proactively and positively to rapid change
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Implemented and developed customer service training processes
- Developed and updated databases to handle customer data
Education
Bachelor of Management And Organizational Studies - Business Administration And Management
University
Selangor 04.2001 -
Skills
Critical Thinking
Attention to details
Regulatory and Policy knowledge
Business knowledge
Analytical skills
Problem solving
Interpersonal skills
Decision-Making
Critical Thinking
Timeline
Advisor
MAPA GLOBAL SDN.BHD
11.2019 - Current
Administrative Executive
DHL E-Commerce
10.2018 - 10.2019
Customer Service Representative
Convergys (M) Sdn. Bhd.
11.2015 - 10.2018
Bachelor of Management And Organizational Studies - Business Administration And Management
University
04.2001 -
Personal Information
- Place of Birth: Malaysia
- Date of Birth: 11/07/92
- Nationality: Malaysian
References
Employer references available upon request.
Personal Information
- Place of Birth: Malaysia
- Date of Birth: 11/07/92
- Nationality: Malaysian
References
Employer references available upon request.