VA MAHESSWRI VADIVEL

• Handle inbound and outbound calls and other methods of communication (e.g. email) with new prospects and existing customers to educate and inform customers about our products and help them select and sign up for the one that is right for them.

• Work efficiently and effectively in line with company procedures and guidelines, delivering good results against our key performance indicators (customer satisfaction, productivity, and deal volume).

• Accurately record notes clearly in all relevant systems.

• Recommend improvements that will positively impact sales and efficiency.

• Proven track record of selling products or service solutions over the phone within a business-to-business sales environment.

• Familiarity with CRM and PureCloud.

• Preparing, reviewing, negotiating and finalizing all agreements/ contracts with legal impact for the company in a timely and accurate manner; to ensure efficiency and organization.
• Managed complex caseloads by prioritizing tasks and maintaining detailed records of client to ensure efficiency and organization.
• Advised clients on legal business matters such as trademark registration, patent applications, licensing agreements, and infringement issues.
• Advised clients on business matters such as trademark registration, patent applications, licensing agreements, and infringement issues.
• Maintained a high level of professional ethics and integrity while handling sensitive client information, ensuring confidentiality and trustworthiness in all interactions.

• Analyzed data regarding sales performance, identifying opportunities for continuous improvement within the team''s tactics and approach.
• Participated in networking events to establish new connections and expand professional relationships.
• Conducted market research to identify emerging trends, informing product development strategies.
• Increased lead generation by researching and identifying potential clients for business development opportunities.