VALLISANDRO C. SABARILLO

• Started working with Risk Underwriting department for Financial Technology account handling online payments worldwide.
• As an underwriter, it was required to review documents submitted by applying users and make sure that their requirements are valid, up to date and are not fraudulent.
• Always helped the team to secure the total reviews that needed to be completed a daily basis.
• After several months of working in the underwriting department I was then transferred to the user operations department.
• Working on this new department, the tasked to answer all enquiries by users through chat and email.
• This included resolving and answering all queries ranging from simple product enquiries, payments disputes and also API troubleshooting.
• Consistently receiving commendations from users and been recognized as one of the top performers.

• Setting up appointments with business owner for a business presentation.
• Did presentations to business owners and sealing the deal.
• Create innovative marketing initiatives to boost sales of the company.
• Designed and carried out market research to detect and attract new customers.
• Planned and implemented advertising campaigns, including radio, physical marketing achieving increase in daily orders and acquiring new partners.

• Generated sales for the company.
• Reached out to as many people as possible in sharing company’s advocacy of financial literacy.

• Worked for TCS in proving customer service to its client, an Australian Gas and Lights Utility retailing company named AGL.
• Started as Business Process Officer II in the company and then was assigned to the production team.
• Received incoming calls from customer requesting to have their premises connected with liquefied petroleum gas though the company.
• Followed through every transaction that I process until the time that the customer’s premises have been connected with gas.
• During this process, also did outgoing calls to third party companies and technician as well as email management from the different entities involved in securing a gas connection.
• From time to time, was also tasked to manage our team whenever our supervisor was out of the office for several days.
• During this time, was also responsible in monitoring the stats of my teammates, remind them of their daily goals, and provide assistance and strategies as well to achieve their daily goals.
• Aside from this, an End of Day Report was also required to be submitted to our client providing the stats of the team, explanations on why certain goals were not meat and solutions to be done the next day to overcome such issues.

June 2013 – November 2013 (Advanced Customer Service)

∙ Handled incoming calls from customers regarding billing and general inquiries.

∙ Was awarded as one of the agents with highest CSAT (Customer Satisfaction) rating.

∙ Was also tasked to sell additional products to our customers in assistance to the workload of our sales team.

November 2013 – July 2014 (Certified Technician)

∙ As one of the agents with high CSAT rating and lowest calls handling time I was then promoted and trained to become a Certified Technician.

∙ During this time, I was doing technical support aside from billing and general enquiries to our customers wherein I help them out in troubleshooting issues they encounter with the company’s product.

∙ Was still required to sell additional products and upgrades to our customers in assistance to the workload of our sales team.

∙ This time I was also among the team members who were tasked to manage a team whenever there was a supervisor on leave from the production team.

∙ Monitored the stats of the agents and made sure that they hit their daily goals in their metrics and provide feedback in times that an agent fails to do so.

∙ Aside from doing supervisory responsibilities, was also one of the team members who from time to time would take new hires as their apprentices. Made sure that newly hired agents would know how the process works and monitor their stats as well as how to manage their stats effectively.

July 2014 – February 2016 (Accounts Specialist/Supervisor) ∙ Being a consistent achiever on a month-to-month basis, got promoted as accounts specialist and joined our retentions department.

∙ Additional tasks were handed to me like managing and supervising accounts especially from our premium and business customers.

∙ During this time most of the calls handled were escalated calls ranging from customer’s who are hard to understand, disappointed customers and customers who were looking to end their subscription to the company.

∙ Main task though being in the retentions department was to make sure that customers do not end their subscription with the company and sometimes buy out prospect clients from other companies.

∙ Being a part of the retentions departments, was able master the business processes and that makes me aside from my other team members the to-go agents whenever certified technician agents and customer services agents have questions and clarifications about the business.