Valarie Heng Mei Wah
Deputy Managing Director
Melaka
Summary
Strategic and results-oriented business leader with experience in strategy, planning and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Deputy Managing Director
Victory Recovery Resources Sdn Bhd
06.2018 - Current
- Increased operational efficiency by streamlining processes and implementing innovative solutions.
- Championed change management initiatives that resulted in improved organizational effectiveness and adaptability.
- Ensured strict compliance with industry regulations by regularly updating policies and procedures accordingly.
- Oversaw financial management activities, including budgeting, forecasting, and risk mitigation strategies.
- Evaluated employee performance through regular appraisals, identifying areas for improvement and providing constructive feedback.
- Implemented cost-saving measures, resulting in significant reductions in overhead expenses.
- Enhanced company reputation through the development of strategic partnerships and collaborations.
- Delivered high-quality presentations to stakeholders, effectively communicating key initiatives and progress updates.
- Maintained open lines of communication between departments to foster collaboration towards common organizational goals.
- Managed cross-functional teams for successful project delivery and timely completion.
- Conducted thorough market research to identify opportunities for expansion into new markets or industries.
- Developed comprehensive business plans for new ventures, leading to increased revenue streams.
- Provided executive-level guidance on important decisions, ensuring alignment with overall strategic goals.
- Negotiated favorable contracts with vendors and suppliers, securing beneficial terms for the organization.
- Played a pivotal role in driving company growth, contributing to substantial increases in market share.
- Optimized resource allocation, ensuring the most effective use of personnel and budgetary resources.
- Established strong working relationships with colleagues at all levels of the organization, fostering an inclusive corporate culture.
- Spearheaded process improvements that led to increased productivity across various departments.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Led development of comprehensive business plan to maximize profitability and company performance.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored and coordinated workflows to optimize resources.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced operational risks while organizing data to forecast performance trends.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Governance Risk Assurance
Shell Malaysia
7 2008 - 01.2018
- Throughout my stint in Shell, I moved through the different areas within the organisation to utilise my skills and experience as an Internal Auditor
- Example, I have supported a Gas-to-Liquid Refinery Plant with an organisation of 400 over staff
- Subsequently, I moved to the Integrated Gas (IG) business which is one of the largest portfolio in Shell supporting global stakeholders which also includes the IG Leadership Team
- My experience and job skills includes the following: Provided business risk assessment on business risk
- Ensured compliance to Shell's control framework, e.g
- Performed control testing to ensure controls, performed assessment on control design, hold training sessions for control owners, etc
- Coordinate assurance activities and planning, e.g
- Assurance Planning through engagement with Assurance Providers from Shell Internal Auditors, Health Safety Security Environment (HSSE), Production Assurance, Opportunity Value Assurance, etc
- Ethics & Compliance Advisor
- Engaged and manage a wide scope of global stakeholders from across businesses, functions and different level of the organisation, i.e
- Australia, Qatar, Netherlands, South Africa, Mozambique, Nigeria, Indonesia, USA, Singapore, New Zealand, Russia, etc.
Financial Analyst
IBM Malaysia
02.2008 - 06.2008
- Monitor and track the expense budget for the 5 ASEAN countries: Malaysia, Singapore, Thailand, Philippines and Indonesia to meet Expense/Revenue% or the given target for the year
- Support and handling requests from various business process owners globally especially across the ASEAN countries
- Perform various expense analysts and subsequently prepare expense reports for reporting purposes to the respective Business Unit Owners
- Perform various operational activities such as related procurement, billing, headcount validation, cost recovery activities and etc in order to support the day-to-day business operation.
Internal Auditor
Deloitte Enterprise Risk Services
12.2004 - 08.2007
- I joined Deloitte Enterprise Risk Services in 2004 and have 3 years experience in consulting clients of varying industries on internal controls
- During this period, I have been involved in numerous engagements with Malaysia listed companies in the construction, property development, natural resources, consumer products, electrical and electronics manufacturing and service industries
- Besides performing in Malaysia, I have also been involved in overseas assignments, namely in Singapore.
Education
Bachelor of Commerce Degree in Accounting and Finance -
Curtin University of Technology, Perth, Australia
07.2003 - 05.2004
Advance Diploma in Commerce (Accounting and Finance) - undefined
Metropolitan College
07.2000 - 05.2003
SPM, UPSR - undefined
Sek. Men. Keb. Canossa Convent Melaka
01.1995 - 04.1999
Skills
Organizational Development Operations Management Team Collaboration Staff Management Workforce Planning
Project Management Mentoring and training Business Planning
Strategic Partnerships Deliverables oversight Client Relationships
Business Development Problem-Solving Problem-solving abilities
Team Leadership Multitasking Abilities Effective Communication
Adaptability and Flexibility Organizational Skills Process Improvements
Organizational Structuring Business Growth Initiatives Reliability
Interpersonal Skills Task Prioritization Professionalism
Analytical Skills
Qualifications
Bachelor of Commerce (Distinction), Curtin University Australia (majoring in Accounting & Finance)
Associate Member of CPA Australia, Associate Member of Certified Practicing Accountant (“CPA”)
Course Results
- Australia, Business Strategy and Leadership (Final Paper) in Sem 1, 2008 (Credit)
- Financial Accounting (5th Paper) in Sem 2, 2007 (Distinction)
- Knowledge Management (4th Paper) in Sem 1 2007(High Distinction),
- Corporate Governance (3rd Paper) in Sem 1, 2007 (Pass)
- Assurance Services and Auditing (2nd Paper) in Sem 1, 2006 (Distinction)
- Reporting and Professional Practice (1st Paper) in Sem 2, 2005 (Distinction)
Awards
- Curtin Merit Award (Top 5 Student of Metropolitan College)
- Best Catholic Student (1994 & 1999)
- Excellence Achievement SPM 1999
- Excellence Achievement PMR 1997
- Australian National Chemistry Quiz 1999 (Credit)
Certification
Certified Practicing Accountant Australia
Timeline
Deputy Managing Director
Victory Recovery Resources Sdn Bhd
06.2018 - Current
Financial Analyst
IBM Malaysia
02.2008 - 06.2008
Internal Auditor
Deloitte Enterprise Risk Services
12.2004 - 08.2007
Bachelor of Commerce Degree in Accounting and Finance -
Curtin University of Technology, Perth, Australia
07.2003 - 05.2004
Advance Diploma in Commerce (Accounting and Finance) - undefined
Metropolitan College
07.2000 - 05.2003
SPM, UPSR - undefined
Sek. Men. Keb. Canossa Convent Melaka
01.1995 - 04.1999
Governance Risk Assurance
Shell Malaysia
7 2008 - 01.2018