Dedicated Customer Service Representative focused on delivering quality care for ultimate customer satisfaction. Established and maintained excellent communication with clients to foster strong relationships. Managed debt recovery processes, negotiated payment plans, and resolved discrepancies while ensuring compliance with legal requirements.
Overview
6
6
years of professional experience
Work History
Credit Recovery Officer
Mann Solution
Rawang
10.2024 - Current
Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
Locate and contact debtors to inquire of their payment status
Negotiate payoff deadlines or payment plans
Handle questions or complaints
Investigate and resolve discrepancies
Create trust relationships with debtors when possible to avoid future issues
Update account status and database regularly
Alert superiors of debtors unwilling or unable to pay when necessary
Comply with requirements when legal action is unavoidable
Team Leader, Credit Recovery Officer (Indah Water)
Reeya Associate Sdn Bhd
Rawang
01.2024 - 04.2024
Create an inspiring team environment with an open communication culture
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members' feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risk-taking
Suggest and organize team building activities
Credit Recovery Officer (Indah Water)
Reeya Associate Sdn Bhd
Rawang
11.2022 - 12.2023
Keep track of assigned accounts to identify outstanding debts
Plan course of action to recover outstanding payments
Locate and contact debtors to inquire of their payment status
Negotiate payoff deadlines or payment plans
Handle questions or complaints
Investigate and resolve discrepancies
Create trust relationships with debtors when possible to avoid future issues
Update account status and database regularly
Alert superiors of debtors unwilling or unable to pay when necessary
Comply with requirements when legal action is unavoidable
Admin (Alliance Bank, Aeon Cerdit, CIMB - Aiqon)
SNS Partners Sdn Bhd
Rawang
03.2022 - 11.2022
Answers the telephone and provides exceptional customer service to internal and external customers.
Drafts reports and correspondence.
Orders supplies and equipment; maintains service contracts on office equipment.
Attends meetings and takes meeting notes.
Liaises with internal and external units to carryout job tasks.
Assists managers and supervisors in developing policies and procedures.
Provides front desk coverage as needed for backup.
Ensures travel authorizations, accommodations, and conference registrations for employees.
Audits/processes travel expense claims.
Handles mileage reimbursement requests for supervision travel.
Performs tracking and distributes monthly travel reports.
Maintains accounts payable and accounts receivable records.
Solves problems associated with vendors regarding shipments, billing, and statements.
Monitors expenditures, processes payment requests for reimbursement; prepares purchase orders, purchase requisitions and ensures proper procedures for paying service providers, consultants, and contractors.
Receives and audits invoices for accuracy and compliance and ensures prompt payment of departmental bills.
Handles administrative tasks for faculty searches and staff recruiting.
Oversees department hiring procedures.
Handles event planning for meetings, professional development, and other department initiatives.
Performs other related duties as assigned.
Alliance Bank, Aeon Credit, Cimb Bank
Credit Recovery Officer (Alliance Bank - Aiqon)
SNS Partners Sdn Bhd
Rawang
06.2021 - 03.2022
Keep track of assigned accounts to identify outstanding debts
Plan course of action to recover outstanding payments
Locate and contact debtors to inquire of their payment status
Negotiate payoff deadlines or payment plans
Handle questions or complaints
Investigate and resolve discrepancies
Create trust relationships with debtors when possible to avoid future issues
Update account status and database regularly
Alert superiors of debtors unwilling or unable to pay when necessary
Comply with requirements when legal action is unavoidable
Alliance Bank
Administrator, CEO Assistant, Human Resource & Assistant Project Coordinator
Masala Wheels Social Enterprise
Petaling Jaya
09.2020 - 05.2021
Provides office support to either an individual or team and is vital for the smooth-running of a business.
Fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing.
Complete a broad variety of administrative tasks that facilitate the CEO's ability to effectively lead the organization.
Assisting with special projects; designing and producing complex documents, reports, and presentations; collecting and preparing information for meetings with staff.
Essential job activities listed on an Assistant Project Coordinator example resume are helping with project management activities, creating schedules, liaising with clients, preparing budgets, monitoring project progress, and doing paperwork.
Data entry (sales figures, property listings in excel and Microsoft words).
General office management such as ordering stationary.
Organising travel and accommodation for staff and customers.
Arranging both internal and external events.
Possibly maintaining the company social media accounts.
Providing administration support to Sales Reps, Property Managers and Senior Management.
Sales and marketing executive & Telemarketing
Omniraise NGO
Q Sentral
01.2020 - 08.2020
Conducting market research to identify selling possibilities and evaluate customer needs.
Actively seeking out new sales opportunities through cold calling, networking and social media.
Setting up meetings with potential clients and listening to their wishes and concerns.
Prepare and deliver appropriate presentations on products and services.
Create frequent reviews and reports with sales and financial data.
Ensure the availability of stock for sales and demonstrations.
Participate on behalf of the company in exhibitions or conferences.
Negotiate/close deals and handle complaints or objections.
Collaborate with team members to achieve better results.
Gather feedback from customers or prospects and share with internal teams.
Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.
Crew & Cashier
McDonald's
Batu Caves
09.2019 - 12.2019
Work in the kitchen preparing food and at the front counter helping customers through the ordering process.
Duties include operating a cash register, running the drive-thru, cooking Big Macs and other menu items, cleaning the restaurant, and completing other assigned tasks.
Most widely accessible job titles in the world, the position of McDonald's cashier involves fairly elementary responsibilities.
Fast food job primarily consists of taking customer orders, preparing menu items, and displaying friendly attitudes at all times.
Cashiers often work at restaurant front counters and drive-thru windows.
Cashiers also replace inventories and food supplies when necessary and sanitize dining rooms and work stations as needed.
Education
Diploma of Higher Education - Diploma in HR Management
Oxford Home Study
2025
Diploma of Higher Education - Foundation in SC
Masha University
01.2019
Form 3 - Form 5 -
SMK Sungai Pasir
Sungai petani
12.2017
Form 1 - Form 3 -
SMK (P) Jalan Ipoh
Jalan Ipoh
03.2015
STD 1-STD 6 -
SJK (C) Kheow Bin
Batu Caves
12.2012
Skills
Debt negotiation
End-to-end debt recovery
Customer relationship management
Team leadership
Time management
Communication skills
Problem solving
Customer research
Positive attitude
Customer Service
Patience and calmness
Self-motivation
Languages
Tamil
Mandarin
English
Malay
Hobbies and Interests
Volunteering at a charity center
Learn more Languages
Community involvement
Listen to music
Timeline
Credit Recovery Officer
Mann Solution
10.2024 - Current
Team Leader, Credit Recovery Officer (Indah Water)
Reeya Associate Sdn Bhd
01.2024 - 04.2024
Credit Recovery Officer (Indah Water)
Reeya Associate Sdn Bhd
11.2022 - 12.2023
Admin (Alliance Bank, Aeon Cerdit, CIMB - Aiqon)
SNS Partners Sdn Bhd
03.2022 - 11.2022
Credit Recovery Officer (Alliance Bank - Aiqon)
SNS Partners Sdn Bhd
06.2021 - 03.2022
Administrator, CEO Assistant, Human Resource & Assistant Project Coordinator
Masala Wheels Social Enterprise
09.2020 - 05.2021
Sales and marketing executive & Telemarketing
Omniraise NGO
01.2020 - 08.2020
Crew & Cashier
McDonald's
09.2019 - 12.2019
Diploma of Higher Education - Diploma in HR Management