Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
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Vaishnaavi Subramaniam

Vaishnaavi Subramaniam

Selangor

Summary

Dedicated Customer Service Representative focused on delivering quality care for ultimate customer satisfaction. Established and maintained excellent communication with clients to foster strong relationships. Managed debt recovery processes, negotiated payment plans, and resolved discrepancies while ensuring compliance with legal requirements.

Overview

6
6
years of professional experience

Work History

Credit Recovery Officer

Mann Solution
Rawang
10.2024 - Current
  • Keep track of assigned accounts to identify outstanding debts

• Plan course of action to recover outstanding payments

  • Locate and contact debtors to inquire of their payment status
  • Negotiate payoff deadlines or payment plans
  • Handle questions or complaints
  • Investigate and resolve discrepancies
  • Create trust relationships with debtors when possible to avoid future issues
  • Update account status and database regularly
  • Alert superiors of debtors unwilling or unable to pay when necessary
  • Comply with requirements when legal action is unavoidable

Team Leader, Credit Recovery Officer (Indah Water)

Reeya Associate Sdn Bhd
Rawang
01.2024 - 04.2024
  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members' feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking
  • Suggest and organize team building activities

Credit Recovery Officer (Indah Water)

Reeya Associate Sdn Bhd
Rawang
11.2022 - 12.2023
  • Keep track of assigned accounts to identify outstanding debts
  • Plan course of action to recover outstanding payments
  • Locate and contact debtors to inquire of their payment status
  • Negotiate payoff deadlines or payment plans
  • Handle questions or complaints
  • Investigate and resolve discrepancies
  • Create trust relationships with debtors when possible to avoid future issues
  • Update account status and database regularly
  • Alert superiors of debtors unwilling or unable to pay when necessary
  • Comply with requirements when legal action is unavoidable

Admin (Alliance Bank, Aeon Cerdit, CIMB - Aiqon)

SNS Partners Sdn Bhd
Rawang
03.2022 - 11.2022
  • Answers the telephone and provides exceptional customer service to internal and external customers.
  • Drafts reports and correspondence.
  • Orders supplies and equipment; maintains service contracts on office equipment.
  • Attends meetings and takes meeting notes.
  • Liaises with internal and external units to carryout job tasks.
  • Assists managers and supervisors in developing policies and procedures.
  • Provides front desk coverage as needed for backup.
  • Ensures travel authorizations, accommodations, and conference registrations for employees.
  • Audits/processes travel expense claims.
  • Handles mileage reimbursement requests for supervision travel.
  • Performs tracking and distributes monthly travel reports.
  • Maintains accounts payable and accounts receivable records.
  • Solves problems associated with vendors regarding shipments, billing, and statements.
  • Monitors expenditures, processes payment requests for reimbursement; prepares purchase orders, purchase requisitions and ensures proper procedures for paying service providers, consultants, and contractors.
  • Receives and audits invoices for accuracy and compliance and ensures prompt payment of departmental bills.
  • Handles administrative tasks for faculty searches and staff recruiting.
  • Oversees department hiring procedures.
  • Handles event planning for meetings, professional development, and other department initiatives.
  • Performs other related duties as assigned.
  • Alliance Bank, Aeon Credit, Cimb Bank

Credit Recovery Officer (Alliance Bank - Aiqon)

SNS Partners Sdn Bhd
Rawang
06.2021 - 03.2022
  • Keep track of assigned accounts to identify outstanding debts
  • Plan course of action to recover outstanding payments
  • Locate and contact debtors to inquire of their payment status
  • Negotiate payoff deadlines or payment plans
  • Handle questions or complaints
  • Investigate and resolve discrepancies
  • Create trust relationships with debtors when possible to avoid future issues
  • Update account status and database regularly
  • Alert superiors of debtors unwilling or unable to pay when necessary
  • Comply with requirements when legal action is unavoidable
  • Alliance Bank

Administrator, CEO Assistant, Human Resource & Assistant Project Coordinator

Masala Wheels Social Enterprise
Petaling Jaya
09.2020 - 05.2021
  • Provides office support to either an individual or team and is vital for the smooth-running of a business.
  • Fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing.
  • Complete a broad variety of administrative tasks that facilitate the CEO's ability to effectively lead the organization.
  • Assisting with special projects; designing and producing complex documents, reports, and presentations; collecting and preparing information for meetings with staff.
  • Essential job activities listed on an Assistant Project Coordinator example resume are helping with project management activities, creating schedules, liaising with clients, preparing budgets, monitoring project progress, and doing paperwork.
  • Data entry (sales figures, property listings in excel and Microsoft words).
  • General office management such as ordering stationary.
  • Organising travel and accommodation for staff and customers.
  • Arranging both internal and external events.
  • Possibly maintaining the company social media accounts.
  • Providing administration support to Sales Reps, Property Managers and Senior Management.

Sales and marketing executive & Telemarketing

Omniraise NGO
Q Sentral
01.2020 - 08.2020
  • Conducting market research to identify selling possibilities and evaluate customer needs.
  • Actively seeking out new sales opportunities through cold calling, networking and social media.
  • Setting up meetings with potential clients and listening to their wishes and concerns.
  • Prepare and deliver appropriate presentations on products and services.
  • Create frequent reviews and reports with sales and financial data.
  • Ensure the availability of stock for sales and demonstrations.
  • Participate on behalf of the company in exhibitions or conferences.
  • Negotiate/close deals and handle complaints or objections.
  • Collaborate with team members to achieve better results.
  • Gather feedback from customers or prospects and share with internal teams.
  • Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
  • Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.

Crew & Cashier

McDonald's
Batu Caves
09.2019 - 12.2019
  • Work in the kitchen preparing food and at the front counter helping customers through the ordering process.
  • Duties include operating a cash register, running the drive-thru, cooking Big Macs and other menu items, cleaning the restaurant, and completing other assigned tasks.
  • Most widely accessible job titles in the world, the position of McDonald's cashier involves fairly elementary responsibilities.
  • Fast food job primarily consists of taking customer orders, preparing menu items, and displaying friendly attitudes at all times.
  • Cashiers often work at restaurant front counters and drive-thru windows.
  • Cashiers also replace inventories and food supplies when necessary and sanitize dining rooms and work stations as needed.

Education

Diploma of Higher Education - Diploma in HR Management

Oxford Home Study
2025

Diploma of Higher Education - Foundation in SC

Masha University
01.2019

Form 3 - Form 5 -

SMK Sungai Pasir
Sungai petani
12.2017

Form 1 - Form 3 -

SMK (P) Jalan Ipoh
Jalan Ipoh
03.2015

STD 1-STD 6 -

SJK (C) Kheow Bin
Batu Caves
12.2012

Skills

  • Debt negotiation
  • End-to-end debt recovery
  • Customer relationship management
  • Team leadership
  • Time management
  • Communication skills
  • Problem solving
  • Customer research
  • Positive attitude
  • Customer Service
  • Patience and calmness
  • Self-motivation

Languages

Tamil
Mandarin
English
Malay

Hobbies and Interests

  • Volunteering at a charity center
  • Learn more Languages
  • Community involvement
  • Listen to music

Timeline

Credit Recovery Officer

Mann Solution
10.2024 - Current

Team Leader, Credit Recovery Officer (Indah Water)

Reeya Associate Sdn Bhd
01.2024 - 04.2024

Credit Recovery Officer (Indah Water)

Reeya Associate Sdn Bhd
11.2022 - 12.2023

Admin (Alliance Bank, Aeon Cerdit, CIMB - Aiqon)

SNS Partners Sdn Bhd
03.2022 - 11.2022

Credit Recovery Officer (Alliance Bank - Aiqon)

SNS Partners Sdn Bhd
06.2021 - 03.2022

Administrator, CEO Assistant, Human Resource & Assistant Project Coordinator

Masala Wheels Social Enterprise
09.2020 - 05.2021

Sales and marketing executive & Telemarketing

Omniraise NGO
01.2020 - 08.2020

Crew & Cashier

McDonald's
09.2019 - 12.2019

Diploma of Higher Education - Diploma in HR Management

Oxford Home Study

Diploma of Higher Education - Foundation in SC

Masha University

Form 3 - Form 5 -

SMK Sungai Pasir

Form 1 - Form 3 -

SMK (P) Jalan Ipoh

STD 1-STD 6 -

SJK (C) Kheow Bin
Vaishnaavi Subramaniam