Vaigarasi Thiagan
Kuala Lumpur
Summary
Accomplished Senior KYC Analyst with expertise in enhanced due diligence and customer due diligence. Proven track record in developing compliance procedures and effectively communicating with stakeholders. Skilled in risk assessment, driving significant improvements in customer onboarding processes while ensuring adherence to KYC and AML standards.
Overview
7
7
years of professional experience
Work History
Senior KYC Analyst
OKG Technology
Kuala Lumpur
03.2024 - Current
- Conducted due diligence reviews on new customers based on KYC and AML standards.
- Developed and implemented procedures related to customer onboarding processes in order to ensure compliance with applicable regulations.
- Maintained up-to-date knowledge of regulatory changes affecting KYC and AML practices.
- Evaluated existing customers periodically in order to monitor any changes in their risk profiles.
- Follow up on the pending CDD/EDD request, ensuring that communication is issued with the relevant SLAs.
Risk Analyst
Pando Group Limited
Kuala Lumpur
09.2023 - 03.2024
- Investigate fraudulent and suspicious activity in gaming platforms.
- Developed new procedures to reduce fraudulent activity in gaming platforms.
- Conducted detailed reviews of financial documents and reports to identify potential risks.
- Monitored user strategies to identify and analyze trends and patterns in risk exposures.
Risk Analyst
American Express
Kuala Lumpur
03.2022 - 09.2022
- Review and monitor suspicious credit card transaction with cardholders and merchant
- Risk profiling, enhance due diligence on merchants
- Mitigate risk exposure to both credit card holder and merchant by identifying trends commonly used by fraudsters
- Ensure the merchants on-board comply with the rules & regulations and policy set by the company
Customer Experience Specialist
Agoda International (M) Sdn Bhd
Kuala Lumpur
11.2020 - 02.2022
- Deliver excellent customer service and manage customer needs via calls, email and live chats
- Professionally handle high volume of inquiries from clients and customers related to hotel inquiries from all over the world
- Take ownership of issues and concerns of customers, including operations and hotel related inquiry
Senior Sales Executive
UOB (M) Sdn Bhd
Kuala Lumpur
01.2020 - 09.2020
- Promote and cross-sell banking products such as personal loan and credit card
- Handle applications in order and submit submissions for approval
- Create opportunities and strategies to develop new sales and consistently increase individual or team achievements
- Ensure high standard of customer service in line with the quality and standards set by the company
Sales Executive
HSBC Bank (M) Sdn Bhd
Kuala Lumpur
09.2018 - 01.2020
- Promote and cross-sell banking products such as personal loan and credit card
- Handle applications in order and submit submissions for approval
- Create opportunities and strategies to develop new sales and consistently increase individual or team achievements
- Ensure high standard of customer service in line with the quality and standards set by the company
Education
Master of Business Administration -
INTI International University
01.2022
Bachelor of Finance -
Universiti Malaysia Sabah
01.2018
Matriculation -
Kedah Matriculation College
01.2015
SPM -
SMK Convent, Taiping
01.2013
Skills
- Enhanced due diligence
- Customer due diligence
- Fraud detection
- Customer onboarding
- Communication
- Customer due diligence
- Risk assessment
References
- Aidee Tan, American Express, 03-20500000
- Nehrushan Panirsilvam, Agoda, 010-249 0689
- Rathi Thevi Perumal, HSBC BANK, 016-9266 8880
Languages
- English, Fluent
- Malay, Fluent
- Tamil, Fluent
Timeline
Senior KYC Analyst
OKG Technology
03.2024 - Current
Risk Analyst
Pando Group Limited
09.2023 - 03.2024
Risk Analyst
American Express
03.2022 - 09.2022
Customer Experience Specialist
Agoda International (M) Sdn Bhd
11.2020 - 02.2022
Senior Sales Executive
UOB (M) Sdn Bhd
01.2020 - 09.2020
Sales Executive
HSBC Bank (M) Sdn Bhd
09.2018 - 01.2020
Master of Business Administration -
INTI International University
Bachelor of Finance -
Universiti Malaysia Sabah
Matriculation -
Kedah Matriculation College
SPM -
SMK Convent, Taiping
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