Uvanna Nair Devan

Planned second leg cargoes for assigned countries, ensuring timely execution.

Identified pain points and opportunities for improvement in first and second leg shipments.

Utilized SAP, KEWILL, MODS, WMS, and CARGO WISE for accurate quality system inputs.

Maintained customer-centric approach to improve satisfaction and loyalty.

Prepared and submitted documents punctually while keeping stakeholders informed on shipment status.

Prioritized tasks based on business criticality to meet customer needs efficiently.

Responded promptly to inquiries, escalating issues as outlined in SOPs and IOPs.

Directed shipping operations as master planner, ensuring efficient team performance.

Supervised shipping team members, fostering a collaborative work environment.

Identified shipping issues and implemented timely solutions to enhance service quality.

Compiled and presented reports for upper management to inform strategic decisions.

Proposed process optimization strategies addressing customer complaints and product availability issues.

Managed customs application with monthly reporting and ad-hoc requests.

Participated in quarterly stock take activities to maintain inventory accuracy.

Collaborated with sales, warehouse, planners, quality, and production teams on delivery matters.

Facilitated shipping of products between destinations, ensuring timely delivery.

Managed container booking and documentation, including CIPL and Shipping Instructions.

Approved Bills of Lading to maintain compliance and accuracy.

Implemented measures to prevent quality control issues throughout processes.

Optimized warehouse capacity to maximize operational efficiency.

Oversaw order fulfillment and transportation activities to meet established deadlines.

Monitored inventory discrepancies between WMS and SAP for accurate reporting.

Reviewed freight costs and transportation rates to minimize expenses.

Prepared Master Production Schedule (MPS) to coordinate resources and departments for shipment volume.

Managed, monitored, and ensured production adherence to MPS while targeting work order closure.

Collaborated with buyers to confirm material arrival aligns with production plans.

Generated reports including Clear to Build, Kinaxis, AOS, and IDMS for supply assurance.

Coordinated with engineering on ECR/BOM changes and addressed quality issues affecting production.

Participated in new product introduction builds to meet project delivery schedules.

Executed Kaizen initiatives to enhance operations and reduce inventory costs, addressing excess and obsolete items.

Oversaw overall process flow and work order management for RMA/internal rework issues.

Conducted daily updates on shipment status with regulatory agencies regarding detained shipments.

Maintained accurate customer database information to support operational efficiency.

Communicated with customers about paperwork, duty confirmations, and exemptions for various schemes.

Assisted customers via phone regarding detained shipments and necessary permit applications.

Collaborated with Customs to resolve disputes, claims, and inquiries efficiently.

Reduced bond time for shipments through proactive management strategies.

Ensured compliance with Customs agreements for timely entry clearance.

Maximized opportunities for pre-clearances in line with service guidelines.

Received orders via phone, email, and fax; updated sales orders in SAP system for export and local transactions.

Managed billing processes, credit/debit notes, rebate settings, sales returns, drop shipping, sample requests, and loading requirements for shipments.

Communicated with customers regarding shipping schedules, pricing, product availability, and quality concerns.

Prepared export documentation including K2, BL, invoices, packing lists, COO, letters of credit, and marine insurance.

Compiled documentation for MITI applications such as Form D, Certificate of Origin, and cost analysis.

Collaborated with sales team, planners, and warehouse to forecast inventory activity and ensure product availability.

Coordinated communication with customers and shipping agents to ensure timely shipments.

Liaised with finance department on payment terms and account setup for new customers.