Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Timeline
Generic
UTHAYKUMAR DASS

UTHAYKUMAR DASS

Operations Manager
Seremban,05

Summary

Experienced banking professional with a strong background in Cash Management, Forex, AML, KYC, and Internal Fraud. Skilled in team management, process improvement, and customer service. Proficient in MS Office and adaptable to changing environments. Eager to excel in Cash Management, KYC, and Internal Fraud. Operations manager with a proven track record of optimizing processes and leading teams to excellence. Experienced in overseeing site operations, managing transactions, and ensuring compliance. A strong communicator and problem-solver, able to motivate teams to achieve organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

20
20
years of professional experience
1
1
year of post-secondary education
3
3
Languages

Work History

Manager, Fund Execution

CACEIS MALAYSIA SDN BHD
Putrajaya, Putrajaya
01.2025 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Defines team objectives, organizes work (assigns roles, defines action plans) and plans) and manages individual and team performance.
  • Helps to resolve problems within the team (alerts hierarchy when necessary).
  • Identifies and validates training needs, and ensures that training initiatives are carried out.  Helps team members develop their skills.
  • Organizes and optimizes the human resources allocated to his/her team.
  • Engage in Migration ,Transition &Transformation (New Client , Transition and transformation in Sun Oriental Model, Project Horizon, STP Project and Process enhancement and review all procedure and identify any bespoke process
  • Deal with country oversight & Client Oversight team to drive process efficiency and client satisfaction
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Operations Manager

CITI Group
10.2019 - Current
  • Managed KYC operations, ensuring compliance with Citi policies and overseeing the KYC control environment. Led a team of 8 staff, including 2 Senior Administrators, to deliver service agreements meeting or exceeding customer standards.
  • Oversaw program management of existing Business As Usual (BAU)/Refresh processes, with scope to migrate further functions globally. Provided people management and development responsibilities to meet team service level standards.
  • Liaised with the Compliance department and senior management within business units. Managed new client onboarding and implemented process enhancements to improve the client onboarding experience.
  • Provided Management Information System (MIS) reporting to senior management and ensured delivery of targets within specified timelines. Monitored account refresh activity daily to ensure regulatory/document requirements were met.
  • Conducted quality reviews on new client and refresh cases to ensure a high level of quality before cases were finalized. Maintained the 'Book of Work' for new system releases and enhancements to existing infrastructure.
  • Operated with a limited level of direct supervision, exercised independence of judgment and autonomy. Acted as Subject Matter Expert (SME) to senior stakeholders and/or other team members. Managed teams and appropriately assessed risk when making business decisions.
  • Soft Skills: Leadership, Communication, Problem-solving, Teamwork, Adaptability, Time management, Attention to detail, Customer service.
  • Technical Skills: Operations management, Compliance, Process optimization, Transaction management, Data analysis, Microsoft Office Suite, Project management, Team leadership.

Senior Assistant Manager

CITI Group
Ampang Park, Selangor
08.2015 - 10.2019
  • Managed client relationships with institutions such as LTH (Lembaga Tabung Haji), ART (Amanah Raya Trustee), UTMB (Universal Trustee Malaysia Berhad), KAF (KAF Investment Berhad), MANULIFE INSURANCE BERHAD, RHB INVESTMENT BANK BERHAD, Hong Leong Assurance Berhad, CIMB Investment Berhad, KUMPULAN WANG PERSARAAN (KWAP), MAYBANK TRUSTEES BERHAD, and AFFIN HWANG INVESTMENT BANK BERHAD.
  • Managed relationships with fund managers including PUBLIC MUTUAL BERHAD, State Street, Franklin Templeton, CIMB-Principal, ASIAN ISLAMIC INVESTMENT MGT SDN BHD - AIIMAN, and ABERDEEN ASSET MGT ASIA LTD - AIAM.
  • Efficiently handled customer enquiries and provided various cash and holdings reports for Global Custody clients with CITI N.A Singapore.
  • Experienced banking professional with a strong background in Cash Management, Forex, AML, KYC, and Internal Fraud. Skilled in team management, process improvement, and customer service. Proficient in MS Office and adaptable to changing environments. Eager to excel in Cash Management, KYC, and Internal Fraud. Operations manager with a proven track record of optimizing processes and leading teams to excellence. Experienced in overseeing site operations, managing transactions, and ensuring compliance. A strong communicator and problem-solver, able to motivate teams to achieve organizational goals.

Senior Analyst AML Operation

CITI Group
11.2014 - 01.2015
  • Completed first-level reviews of customer transactions that were alerted, analyzed alerts, and investigated transactional activities to detect suspicion of money laundering or terrorist financing activities.
  • Conducted searches, performed due diligence, gathered data, and recorded evidence from Citi internal systems, the internet, commercial databases, and inquiries with business or Compliance contacts within Citi.
  • Built and applied knowledge of money laundering processes, sanctions, or laws/regulations to case investigations, and reported potential unusual client activities related to money laundering or terrorist financing.
  • Conducted alert investigations using global standard policies, procedures, and tools, and met internal and external regulatory requirements, including meeting Service Level Agreements (turnaround time) for case/transaction review/investigations.
  • Met productivity and quality (rejects/QA) targets, adhered to all Citi Policies and confidentiality standards, ensured timely submission of QA corrections to 2nd level Analysts/Reviewers, and assisted in clearing NAM: North America AML team back lock while multitasking to assist the world team as well.

Supervisor Operations (Line Manager)

RBC Dexia Investor Service
04.2009 - 10.2013
  • Led, directed, and managed inbound and outbound site operations, overseeing 10 staff members to ensure service agreements were met or exceeded.
  • Managed team operations for Custody business with assets under administration amounting to USD 50 billion.
  • Established and implemented departmental policies, goals, objectives, and procedures, while encouraging and developing best practice strategies.
  • Utilized superior communication skills to motivate staff and develop effective working relationships with peers, executives, and clients.
  • Reduced operational risk by identifying risks and implementing controls, sustaining business through optimum process productivity, efficiency, and knowledge retention.

FX & MM (Investigation) & Global Support Executive (Team Leader)

HSBC (Cyberjaya HDPM)
09.2005 - 03.2009
  • Investigated and resolved failed and pending FX & MM instructions in the market.
  • Constructed and corrected payment instructions to meet global standards.
  • Processed high-value FX & MM transactions for UK, US, and rest of the world.
  • Investigated and mitigated claims resulting from FX & MM settlement errors.
  • Produced Bank of England (BOE) reports to ensure UK regulatory compliance.
  • Checked and verified all data entries in credit card applications to avoid scoring declination.
  • Clarified personal details and credit searches, liaising with the Credit Bureau Search team to prevent fraudulent information.
  • Trained, monitored, and managed a team on procedure knowledge and performance to achieve center targets.
  • Motivated and audited staff work, and pre-planned application volumes to maintain adherence to compliance guidelines.
  • Provided leadership in motivating the team, monitoring performance, and ensuring adherence to guidelines.

Education

Diploma - Information Technology

NIIT

Sijil Pelajaran Malaysia (SPM) - undefined

Sekolah Menengah Kebangsan Methodist Nibong Tebal
01.1999 - 12.1999

Skills

  • Leadership

  • Communication

  • Problem-solving

  • Teamwork

  • Adaptability

  • Time management

  • Attention to detail

  • Customer service

  • Fund Distribution (Dealing & Static,CA& Recs)

  • AMl

  • KYC

  • Custody Operation

  • Settlement

  • FX Spot, Direvaties, Forward, NDF, Traiding

Transition and Transformation

Project management

Staff management

Relationship building

Additional Information

3 month notice, RM 12,000, Yes, Upon Request

Personal Information

  • Expected Salary: RM 18,000.00 negotiable
  • Date of Birth: 09/14/82
  • Nationality: Malaysian
  • Marital Status: Maried

Timeline

Manager, Fund Execution

CACEIS MALAYSIA SDN BHD
01.2025 - Current

Operations Manager

CITI Group
10.2019 - Current

Senior Assistant Manager

CITI Group
08.2015 - 10.2019

Senior Analyst AML Operation

CITI Group
11.2014 - 01.2015

Supervisor Operations (Line Manager)

RBC Dexia Investor Service
04.2009 - 10.2013

FX & MM (Investigation) & Global Support Executive (Team Leader)

HSBC (Cyberjaya HDPM)
09.2005 - 03.2009

Sijil Pelajaran Malaysia (SPM) - undefined

Sekolah Menengah Kebangsan Methodist Nibong Tebal
01.1999 - 12.1999

Diploma - Information Technology

NIIT

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UTHAYKUMAR DASSOperations Manager