Word,excel,power point,CRM
Uthaya Devi R. Balakrishnan
Admin Assistant
Johor Bahru
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Admin Assistant
Nirwana College
06.2017 - 02.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Conducted research for project proposals, compiling information that supported winning bids.
- Managed filing system, entered data and completed other clerical tasks.
Sales & Customer Relations Specialist
G.R.K GOLD PALACE PTE LTD
01.2018 - 03.2025
- Trained new hires on product knowledge and customer engagement techniques, ensuring seamless communication and enhancing the overall sales experience.
- Consistently exceeded individual sales targets by promoting exclusive savings schemes, installment plans, and membership benefits to customers.
- Developed strong interpersonal connections with customers, fostering loyalty through personalized service, expert recommendations, and tailored solutions.
- Provided in-depth consultations on product quality, craftsmanship, and valuation, helping customers make informed purchasing decisions.
- Coordinated with the team to ensure smooth operations, optimize sales strategies, and maintain a positive work culture.
- Assisted in promotional events and marketing initiatives, actively engaging with clients to boost brand presence and revenue.
- Managed stock inventory and monitored high-value products, ensuring product availability and preventing loss through effective tracking systems.
- Handled customer complaints and concerns professionally, resolving issues efficiently while maintaining the company's reputation for exceptional service.
- Conducted market research to analyze customer preferences and buying trends, assisting management in developing competitive pricing strategies.
- Maintained accurate sales records and reports, leveraging data insights to identify areas for improvement and maximize profitability.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Maintained accurate records of client interactions, tracking progress towards resolution and identifying trends for process improvements.
- Created customer support strategies to increase customer retention.
Education
Bachelor of Business Management - Management
Unitar International University
Kelana Jaya 04.2018 - Current
Skills
Communication & Negotiation
Customer Relationship Management
Office administration
Data entry
Administrative support
Computer skills
Filing
Mail handling
Customer service
Document control
Problem-solving
Computer proficiency
Time management
File organization
Microsoft Office Suite
Invoice processing
Scheduling
Documentation and reporting
Microsoft Excel
Personal Information
- Citizenship: Malaysian
- Date of Birth: 02/06/93
- Marital Status: Married
Leadership And Achievements
- President of Drama Club - Led the team to victory in a State-Level Competition, showcasing leadership, coordination, and creativity.
- Secretary of Tamil Club - Organized events and managed club activities, demonstrating strong organizational and multitasking skills.
- Recognized as a Top Performer for exceeding sales targets consecutively for multiple years.
- Played a key role in implementing a new customer loyalty program that boosted repeat purchases by 30%.
- Received multiple commendations from customers and management for exceptional service and problem resolution skills.
Software
Timeline
Bachelor of Business Management - Management
Unitar International University
04.2018 - Current
Sales & Customer Relations Specialist
G.R.K GOLD PALACE PTE LTD
01.2018 - 03.2025
Admin Assistant
Nirwana College
06.2017 - 02.2018