Summary
Overview
Work History
Education
Skills
Personal Information
Leadership And Achievements
Software
Timeline
AdministrativeAssistant
Uthaya Devi R. Balakrishnan

Uthaya Devi R. Balakrishnan

Admin Assistant
Johor Bahru

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Admin Assistant

Nirwana College
06.2017 - 02.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Managed filing system, entered data and completed other clerical tasks.

Sales & Customer Relations Specialist

G.R.K GOLD PALACE PTE LTD
01.2018 - 03.2025
  • Trained new hires on product knowledge and customer engagement techniques, ensuring seamless communication and enhancing the overall sales experience.
  • Consistently exceeded individual sales targets by promoting exclusive savings schemes, installment plans, and membership benefits to customers.
  • Developed strong interpersonal connections with customers, fostering loyalty through personalized service, expert recommendations, and tailored solutions.
  • Provided in-depth consultations on product quality, craftsmanship, and valuation, helping customers make informed purchasing decisions.
  • Coordinated with the team to ensure smooth operations, optimize sales strategies, and maintain a positive work culture.
  • Assisted in promotional events and marketing initiatives, actively engaging with clients to boost brand presence and revenue.
  • Managed stock inventory and monitored high-value products, ensuring product availability and preventing loss through effective tracking systems.
  • Handled customer complaints and concerns professionally, resolving issues efficiently while maintaining the company's reputation for exceptional service.
  • Conducted market research to analyze customer preferences and buying trends, assisting management in developing competitive pricing strategies.
  • Maintained accurate sales records and reports, leveraging data insights to identify areas for improvement and maximize profitability.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Maintained accurate records of client interactions, tracking progress towards resolution and identifying trends for process improvements.
  • Created customer support strategies to increase customer retention.

Education

Bachelor of Business Management - Management

Unitar International University
Kelana Jaya
04.2018 - Current

Skills

Communication & Negotiation

Personal Information

  • Citizenship: Malaysian
  • Date of Birth: 02/06/93
  • Marital Status: Married

Leadership And Achievements

  • President of Drama Club - Led the team to victory in a State-Level Competition, showcasing leadership, coordination, and creativity.
  • Secretary of Tamil Club - Organized events and managed club activities, demonstrating strong organizational and multitasking skills.
  • Recognized as a Top Performer for exceeding sales targets consecutively for multiple years.
  • Played a key role in implementing a new customer loyalty program that boosted repeat purchases by 30%.
  • Received multiple commendations from customers and management for exceptional service and problem resolution skills.

Software

Word,excel,power point,CRM

Timeline

Bachelor of Business Management - Management

Unitar International University
04.2018 - Current

Sales & Customer Relations Specialist

G.R.K GOLD PALACE PTE LTD
01.2018 - 03.2025

Admin Assistant

Nirwana College
06.2017 - 02.2018

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Uthaya Devi R. Balakrishnan Admin Assistant