UTAYARANI VELLAMUTHU
CUSTOMER ASSISTANT
Johor Bahru
Summary
Experienced with customer relations, ensuring positive experiences through efficient service and support. Utilizes effective communication to address and resolve customer concerns. Knowledge of problem-solving techniques and commitment to enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Assistant
Watsons Personal Care Store
06.2024 - Current
- Handled cash transactions accurately while adhering to company security protocols.
- Supported promotional events by setting up displays and engaging customers in product demonstrations.
- Communicated effectively with customers to address inquiries about products, services, or store policies.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
- Participated in regular inventory checks, assisting with restocking merchandise as needed.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
Beauty Advisor
Watsons Personal Care Store
11.2023 - 06.2024
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Followed up with customers to increase satisfaction with purchases and services.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Sales Consultant
Eastern Decorator Sdn.Bhd
03.2023 - 11.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Trainee Team Leader
Aeon.Co
09.2022 - 02.2023
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Interacted with customers under supervision to support operational objectives.
Education
High School Diploma -
UNITAR INTERNATIONAL UNIVERSITY
JOHOR BAHRU 04.2001 -
Skills
- Teamwork
- Communication
- Analytics & problem solving skills
Timeline
Customer Assistant
Watsons Personal Care Store
06.2024 - Current
Beauty Advisor
Watsons Personal Care Store
11.2023 - 06.2024
Sales Consultant
Eastern Decorator Sdn.Bhd
03.2023 - 11.2023
Trainee Team Leader
Aeon.Co
09.2022 - 02.2023
High School Diploma -
UNITAR INTERNATIONAL UNIVERSITY
04.2001 -
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