Usman Akhter
Kuala Lumpur
Summary
Motivated professional demonstrating strengths in team coordination and client engagement. Adapts to changing demands through effective communication and problem-solving skills. Committed to delivering high-quality experiences and contributing positively to team objectives.
Overview
12
12
years of professional experience
Work History
Spa Manager
Billion Onsen & Aesthetics
Kuala Lumpur
07.2024 - Current
- Managed daily spa operations, staff supervision, and customer service to ensure high-quality standards.
- Oversaw budgeting, inventory, and supplier coordination while implementing wellness programs and promotions to drive revenue.
- Ensured compliance with health and safety regulations and maintained strong client satisfaction and retention.
Concierge
Artez Group
Sunway Pyramid City
10.2023 - 04.2024
- Provided personalized guest services, including making restaurant reservations, arranging transportation, and offering tailored recommendations on entertainment and local attractions.
- (9 hours of Shift)
Sous-chef
Crispy Bites Fast Food
Taxila
05.2022 - 06.2023
- Assisted the Head Chef in overseeing kitchen operations, managing food preparation, and ensuring quality standards.
- Supervised kitchen staff, coordinated with suppliers, and maintained inventory to guarantee efficient workflow.
- Developed and refined menu items, ensuring consistency in presentation and taste, while adhering to health and safety regulations.
Machine setter supervisor
Pakistan Ordnance Factory
Taxila
07.2014 - 05.2023
- Set up and calibrated CNC machines to precise specifications, ensuring optimal performance and accuracy.
- Interpreted technical drawings and blueprints to configure machinery for specific tasks.
- Conducted routine maintenance, troubleshooting, and quality checks to uphold production standards and minimize downtime.
- Collaborated with team members to streamline operations and maintain safety protocols.
Education
High School -
Bright Vision Model School & College
Haripur, Pakistan08-2013
Diploma in Hotel Management -
Erican College
Kuala Lumpur, Malaysia04-2026
Skills
- Microsoft Office
- Social Media
- Microsoft Excel
- Customer service excellence
- Human resources principles
- Team Leadership
Languages
English
Upper Intermediate
B2
Urdu
Proficient
C2
Chinese (Mandarin)
Beginner
A1
Timeline
Spa Manager
Billion Onsen & Aesthetics
07.2024 - Current
Concierge
Artez Group
10.2023 - 04.2024
Sous-chef
Crispy Bites Fast Food
05.2022 - 06.2023
Machine setter supervisor
Pakistan Ordnance Factory
07.2014 - 05.2023
High School -
Bright Vision Model School & College
Diploma in Hotel Management -
Erican College