USHA NANTHINI SAMBASIVAM
SUPPORT & ADMIN EXECUTIVE
AMPANG
Summary
Dynamic Support & Admin Executive with a proven track record at Eng Lian Enterprise Sdn Bhd, excelling in administrative management and customer relations. Achieved significant cost reductions through budget analysis while enhancing customer satisfaction by promptly resolving inquiries. Skilled in database coordination and effective communication, driving operational efficiency and team collaboration.
Experienced with managing executive schedules, organizing meetings, and overseeing correspondence. Utilizes effective communication and organizational skills to support high-level executives seamlessly. Track record of improving office efficiency and maintaining smooth administrative processes.
Overview
12
12
years of professional experience
19
19
years of post-secondary education
3
3
Languages
Work History
Support & Admin Executive
Eng Lian Enterprise Sdn Bhd
Kuala Lumpur, Kuala Lumpur
07.2018 - Current
- Collected data, input records, and protected electronic files.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Answered high volume of phone calls and email inquiries.
- Screened personal and business calls and directed to appropriate party.
Customer Operations Specialist
Hewlett Packard Enterprise, HPE
Kuala Lumpur, Kuala Lumpur
05.2013 - 07.2017
- Reduced response times by optimizing internal communication processes among team members.
- Led regular meetings with team members, fostering open dialogue around progress updates and areas for further development.
- Conducted thorough quality assurance checks on all outgoing communications, maintaining a high level of professionalism at all times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Act as the primary liaison between the Sales Team and Customers, ensuring effective communication and understanding of customer needs Prepare lease documents for customers, including inputting customer details, equipment costs, and equipment specifications into the internal system.
- Communicate with customers via phone calls and emails to clarify details regarding invoices and goods delivery, providing necessary assistance and information.
- Create Annexures using Excel-based OSS SANDY reports or reports provided by the Customer Delivery Specialist (CDS), including invoice numbers, amounts, total costs, funding values, rentals, asset details, serial numbers, and tax calculations.
- Prepare lease documents as required for customer transactions.
- Collaborate with the Global Product Catalog Team to resolve any invoice exceptions promptly and efficiently.
- Process transactions for bookings within the internal system, ensuring accuracy and compliance with company procedures.
- Cross-trained and provided backup support for organizational leadership.
- Implemented and developed customer service training processes.
Education
Bachelor of Arts - English Literature
Universiti Putra Malaysia
Serdang, Selangor 05.2006 - 06.2025
Skills
Administrative management
New employee orientations
Database coordination
File management
Front desk management
Customer service
Appointment scheduling
Customer relations
Order processing
Administrative support
Multitasking
Excellent communication
Effective communication
Meeting agenda preparation
Timeline
Support & Admin Executive
Eng Lian Enterprise Sdn Bhd
07.2018 - Current
Customer Operations Specialist
Hewlett Packard Enterprise, HPE
05.2013 - 07.2017
Bachelor of Arts - English Literature
Universiti Putra Malaysia
05.2006 - 06.2025
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