DIRECTOR, HUMAN RESOURCE ASIA PACIFIC REGION A visionary leader ready to drive organizational success through effective people management and strategic planning. Expertise in employee relations, talent acquisition, and compliance, with a strong focus on team collaboration and achieving measurable outcomes. Adaptable and reliable, skilled in navigating dynamic environments and aligning HR strategies with business goals.
Overview
30
30
years of professional experience
Work History
Director of Human Resources
SPEEDCAST, ASIA PACIFIC
01.2024 - Current
Maintained company compliance with local,
state, and federal laws, in addition to
established organizational standards
Structured compensation and benefits
according to market conditions and budget
demands
Maintained optimal staffing levels by tracking
vacancies and initiating recruitment and
interview processes to identify qualified
candidates
Enhanced company culture by promoting
diversity and inclusion initiatives
Mitigated risk exposure through diligent
workplace safety practices and proactive
policy enforcement
Led HR department restructuring, optimizing
team resources for improved productivity and
effectiveness
Coordinated professional development
programs that resulted in enhanced employee
skills, boosting internal promotions
Coordinated and worked with management
on performance evaluations, supervisory
practices, dispute resolution, and employee
accountability
Optimized workforce planning strategies to
align staffing levels with business needs
efficiently
Industrial and Labour
Relations Matters
Performance
Excellence
Talent Acquisition
Established performance management
systems to align individual goals with
organizational objectives
Oversaw benefits administration, ensuring
compliance and cost-effectiveness of
offerings
Managed complex employee relations issues,
reducing legal risks and maintaining a positive
work environment
Negotiated favorable contracts with vendors,
maximizing the value of HR services received
while minimizing costs
Ensured compliance with all relevant labor
laws, protecting both employees'' rights and
the organization''s interests
Streamlined recruitment processes for
increased efficiency in hiring top talent
Improved employee retention by
implementing strategic HR initiatives and
conducting regular staff evaluations
Increased employee engagement with open
communication channels and regular
feedback opportunities
Implemented data-driven decision-making
processes within the HR department to identify
areas of improvement
Fostered strong relationships between human
resources staff members, encouraging
collaboration on projects
Directed hiring and onboarding programs for
new employees
Provided updates on HR policy changes to
employees to satisfy compliance and state
laws
Managed other HR staff and oversaw the
completion of tasks and initiatives
Participated at strategic and operational level
to develop and strengthen human resources
services, relationships and mission
Educated employees on company policy and
kept the employee handbooks current
Recommended appropriate resolutions to
employee relations concerns and handled
disciplinary issues and investigations of
misconduct
Worked with managers to achieve
compliance with organizational policies,
providing clarifying information and
recommending necessary changes
Enhanced teamwork and employee
satisfaction by coordinating communication
between managers and employees
Identified and implemented appropriate
strategies to increase employee satisfaction
and retention
Discovered and resolved complex employee
issues that affected management and
business decisions
Facilitated successful implementation policy
and enforcement to maintain legal and
operational compliance
Created and implemented forward-thinking
initiatives to improve employee engagement
Distributed employee engagement surveys to
identify areas of improvement
Fostered positive work environment through
comprehensive employee relations program
Maintained current knowledge of industry
regulations and legislation to amend policies
and promote compliance
Collaborated with legal and compliance
teams to review paperwork, obtain feedback,
and procure available information for new
training processes
Updated training processes by reviewing
existing documentation, leveraging feedback
from associates and working with legal and
compliance teams
Liaised between multiple business divisions to
improve communications.
Head, HR Operations & Business
Partner
Otis Elevator Company (M) Sdn Bhd
Petaling, Jaya, Selangor
01.2012 - 01.2022
Company Overview: Service
Design implement and update HR policies and
processes that achieve the annual HR goals
and objectives as well as align with the ISO
standards that require regular maintenance
Monitor and report key HR metrics in a
consistent basis to all stakeholders
Act as a consultant to managers and staff as
well as union and its committee members
regarding HR policies and procedures
Create detailed reports on HR costs and trends
for various projects and stakeholders
Address employees' queries (e.g
On compensation and labor regulations) in a
timely basis both online and face to face
Manage and improve processes to execute
programs and workflow
Monitor operational performance leveraging
metrics, identify and act on any trends or
problems to maintain and improve
performance levels for assigned process
Manage manpower planning and hiring plan
Service
Lead the organization engagement culture
Foster employee and organizational
development
Change agent for HR way of working
Project support for HR Shared service
Resolved and conclude labour matters across
Malaysia with zero cost impact for the
organization
Concluded Collective Agreement for Union
Head
01.2023 - 01.2003
Industrial Relations Manager
Stores/ DC, TESCO (M) SDN BHD – MAKRO
Kuala Lumpur
03.2016 - 02.2017
Of DI and step by step disciplinary
management across business
Guiding the disciplinary process, moved with
roadshow across business educating
colleagues on the process and compliance
Fashion Retail Sector
Created the HR Policy for Malaysia business
Handled the recruitment single handed from
one headcount to 250 headcounts for
Malaysia
Initiated the recruitment for Indonesia
Retention plan rolled out across Malaysia with
people engagement activities
Performance Appraisal rolled out within the 1st
year of set up
Performance Management Plan rolled out to
safeguard the business performance
Outsourced the payroll management for both
Malaysia and Indonesia
Training and Development integrated with
Group training plan
Initiated visual training with GCC trainers
Expat management
End to end expat management; work permit,
initiated expat benefit and sign off,
accommodation and tax filing
Supported Finance department creating
Standard Operating Procedures
Selected for Change Catalyst recognition by
Global Human Resource
Developed comprehensive process for new
hires and reviewed new hire productivity,
optimizing onboarding effectiveness
Oversaw benefits administration, providing
competitive offerings while maintaining cost-
effectiveness for the organization
Designed and implemented succession
planning initiatives, preparing the organization
for future leadership transitions
Collaborated with stakeholders in labor
relations matters such as contract
negotiations, dispute resolution procedures,
compliance concerns
Optimized recruitment processes, attracting
top-tier talent for critical positions within the
company
Strengthened employer branding efforts
through targeted marketing campaigns and
social media presence enhancement
Developed strategic partnerships with key
business leaders to drive organizational
change and growth
Streamlined HR processes for increased
efficiency and improved employee
satisfaction
Improved onboarding processes to accelerate
new hire productivity and expedite their
assimilation into the company culture
Championed diversity and inclusion efforts,
promoting a more inclusive workplace
environment
Company Overview: Retail Sector
Engaging the stake holder with statutory
compliance on people matters
Grievance finding and investigation working
together with stake holders (case to case
basis)
Grievance handling process and compliance
engaging business partner and stake holders
Managing business IR matters engaging
business partners
Representing business on IR Matters with
government authorities resolving referred
disciplinary cases
Refresh IR, grievance process, grievance
handling training's across business
IR referred case resolved during the
conciliation with no settlement due to
compliance adherence
Launch disciplinary awareness program across
business
(major and minor misconduct)
Work closely with Regional BP minimizing
disciplinary action across business related to
work performance by emphasizing on PIP
Redevelop grievance finding process and
launch across business
Ensure compliance on payroll processing to
avoid audit by Human Resource Ministry
working with payroll team HQ and Finance
Manage and ended business workforce
retrenchment and restructuring working,
process compliance by Ministry of Human
Resource
Amicably resolve major disciplinary cases
Conducting Domestic Inquiry for Senior Level
Management to guiding on junior level
domestic inquiry with Regional business
partners
Advice and influence stake holders on best
practise adhering to process and policy which
churn out to become positive acceptance
Regional Business Partner
TESCO (M) SDN BHD
Kuala Lumpur
01.2013 - 01.2016
Company Overview: Retail Sector
Supporting stores to implement changes
Handling employee disciplinary matters
focusing on major issues together with
respective HR BP's
Coaching store management and regional
teams on effective implementation of the
stores people plan
Managing influencing and coaching Store
Managers in leadership capability
Leading talent spotting, regional training and
development across the Region
Talent planning meeting on quarterly basic to
deliver the people needed for long term
business growth
Monthly meeting with HR BP on KPI
achievement and progress
Coaching store management and regional
teams on effective implementation of the
stores people plan
Influence and coaching Store Managers in
leadership capability
Leading talent spotting, regional training and
development across the Region
Talent planning meetings to deliver the people
needed for long term business growth
People Key Performance Indicators are
delivered across all stores
Performance and Development is managed
consistently across all my stores
Retail Sector
Decreased people turnover for region with
strategic retention planning with labour office
Wages planning in place and able to manage
wages for most stores
Improvised absenteeism across stores
People plan aligned across all stores
Capability of Managers increased with
development plan
People Key Performance Indicators are
delivered across all stores
Performance and Development is managed
consistently across all my stores and it is alive
and consistent
Sustainable staff turnover KPI achieved with
strategic planning across 16 stores
Successful opening 4 new hyper store and 3
Convenience stores across Klang Valley
Manage refit stores across Malaysia with
strategic people plan on supporting the
business change plan
Successfully developed various levels of
people from subordinate to Managerial level
Development of 7 Human Resource Section
Manager to Human Resource Manager within
region
Regional development program for mid
management launched and recognized and
implemented across regions
Successful event with 60 talents across region
attended and enroll in the development
program
Run an internal domestic inquiry for 2 senior
management and able to close the case in IR
office without any further extension or
payment in lieu
Enroll strategic program for developing Store
General Manager for the high trading region
Managed strategic partnership initiatives to
drive measurable outcomes and deeper
relationships with cross-functional teams
Played a crucial role in company growth by
identifying new market opportunities and
developing comprehensive strategies
Implemented cost-saving initiatives, resulting in
significant reduction in operational expenses
Developed and maintained strong
relationships with key stakeholders for
improved collaboration and strategic
alignment
Optimized team performance by providing
continuous feedback, coaching, and
development opportunities
Facilitated change management processes
during organizational restructuring efforts,
ensuring smooth transitions for affected
employees
Mentored junior staff members, equipping
them with the skills needed to excel in their
roles
Managed cross-functional teams to deliver
high-quality projects on time and within
budget.
Business Partner
TESCO (M) SDN BHD – MAKRO
Kuala Lumpur
01.2007 - 01.2012
Company Overview: Retail Sector
Manage individual outlet People KPI
Coach and support Senior Managers to
enhance people performance
Lead talent development within the outlet
Manage disciplinary actions for both minor
and major misconduct
Manage recruitment for outlet for all level of
employee
Participate in recruitment fair to create
awareness and sustain employer branding
Involve in every aspect of business operation
Plan and execute people engagement
activities
Lead people engagement activity
Retail Sector
Managed integration between Makro and
Tesco
Least turnover from Makro and managed
change effectively
Effective Change Management
Increase people development and ranked
BLUE brag for HR KPI in wages, absenteeism
and turnover in 1st outlet of Extra Selayang as
Human Resource Manager
Franchise Business Footwear, SCOTCH HOUSE SDN BHD
Puchong Jaya, Selangor
01.1995 - 01.1998
Minimize people disciplinary issue which was
an alarming issue in outlet
Relaunch People OPTION program and enrolltalents within the outlet
Successfully promoted talents for business
need within outlet
Minimize external hiring for Senior
Management
Reduce the number of grievances within
outlet by involving Senior Managers in active
listening
Blue Rank for people survey
Timely completion of reviews for all levels
Promoted as Regional Business partner
handling 20 stores and 5 Convenience stores, Company Overview: Retail Sector
Manage the entire store operations
Annual stock count
Manage the shop P&L
Staff scheduling
Banking matters
Retail Sector
Closed festive sales with RM 10,000.00 per day
Managed stock takes single handed
Able to run the business with minimum
guidance
Admin Executive Cum Personal
Assistant
CENTURY PRODUCTS SDN BHD
Subang Jaya, Selangor
01.2001 - 01.2004
Company Overview: Manufacturing Sector
Manage Human Resource Matters
Manage office administration
Manage office procurement
Manage disciplinary actions for both minor
and major misconduct
Manage recruitment for outlets for all levels of
employee
Manage labor matters for Discount Drug stores
Participating in recruitment fair to create
awareness and sustain employer branding
Plan and execute people engagement
activities
Lead people engagement activity
Manufacturing Sector
Reduce procurement costs for the entire
organization
Revamp all the personal files
Strategies for the expenses claim processes
Personal Assistant
PPB (TOPS) SDN BHD
Subang Jaya, Selangor
01.1998 - 01.2001
Company Overview: Retail Sector
Manage Human Resource Matters i.e payroll
Manage work scheduling for the branch
Manage disciplinary actions for both minor
and major misconduct
Manage recruitment for outlets for all levels of
employees
Conduct training
Participating in recruitment fair to create
awareness and sustain employer branding
Plan and execute people engagement
activities
Lead people engagement activity
Retail Sector
Controlled overtime and discovered overtime
abuse
Revamp all the personal files
Scored 95% for Human Resource audit for the
first audit
Reduce absenteeism for overall store
Selected as best Personal Assistant
Handled employee grievances and resolved
amicably
Hired young talents to have a blend of
workforce
Able to manage the retention for the store
Teller/Clerk
PACIFIC BANK BERHAD
Lumpur, Kuala, Lumpur
01.1995 - 04.1995
Company Overview: Banking Sector
Handled all the legal documentation in regard
to loan application
Worked closely with the lawyers
Banking Sector
Human Resource Manager
ASIA E UNIVERSITY, TESCO
, Selangor
Awards
Three promotions in a span of 14 years in, Malaysia
Invited to attend World HR Congress with
recognition as a Change Catalyst
Selected for Tesco Section Manager
Development program within 6 months
between Makro and Tesco integration
Obtained as the best candidate in the
program
Promoted from HR Executive to
Selected to open HQ store in Tesco Kepong
Selected to attend Store Manager
Development program, ranked as best
candidate, and completed 6 months SGM
Academy program
Selected to attend Asia HR Tesco Group
Conference in Korea representing Tesco
Malaysia
Selected to attend Asia HR Manager training
in Bangkok representing Tesco Malaysia
Education
BBA - Human Resource Management
Wawasan Open University
2021-12
MBA - Human Resources Management
2024-10
Skills
Strategic HR
Leadership
HR Analytics and
Metrics
Employee
Engagement and
Culture
Team Leadership and
Development
Employee Grievance
System
Accomplishments
LGM Properties Corporation, Kuala Lumpur, Kuala
Lumpur
Company Overview: A Statutory Body
Established under MRB
Create culture of fairness and mutual respect
while upholding statutory standards
Foster employee and organizational
development, encouraging strengths and
identifying potential areas of growth
Develop and taught extensive training
programs for management/employees on
communication SKILLS, leadership, change
management, technical skill, and legal
compliance
Innovate recruiting system that allow
candidates were highly qualified without
violating statutory guidelines
Design and develop comprehensive interview
guides to improve candidate quality selection
through testing both analytical and
interpersonal attributes
Create and implement statutory body terms
and condition policy, benefit structure
Empower culture centred on responsiveness,
responsibility, and inclusion
Create on boarding process for new
employees
Implement new payroll procedures to
streamline the entire payroll process
Provide consulting and coaching to business
leaders including best practices, common
methodologies, available tools, etc regarding
human resource issues in the areas of
organizational design, talent management
and compensation
Spearheaded the annual employee
performance appraisal process
Spearheaded the ISO Certification
Spearheaded the new business acquisition
recruitment, GTACR
Spearhead the Performance Improvement
Plan for underperforming employees
Spearhead the statutory body policy change
over after 9 years
Spearhead and established IR/ER in reference
to Act 605 and employment related
consultation and guidance to Corporations
A Statutory Body Established under MRB
Reduction in Employee Health Benefit
Insurance of RM 200,000.00
Reduction in stationary cost of RM 40,000.00
Ensure compliance on payroll processing, with
a developed RACI tool
Reviewed the employee benefit and abolish
the required benefits that are irrelevant
Approved by Bord of Directors and strategies
the communication to employees
Benchmark HR policy against similar industries
and Government “Pekeliling''
Advice and influence stake holders on HR best
practises
Increased productivity with reduced
Headcount in HR, Admin, Procurement
department
Reviewed the productivity level for HR &
Admin team and reduced headcount from 9
headcount to 5 headcounts
Introduced a salary increment for senior
employees who have been stagnant without
salary increment
Created on boarding program for new
employee for both MRB and LGMPC
Landed a job matching process and rolled out
the selection process amicably
Resolved the overpaid gratuity to all contract
employees and engaged permanent
employment and subsequently abolished
gratuity payments
Resolved a wrongful overtime calculation
without incurring any back payments for the
Corporation
Resolved tax deduction, which was wrongly
calculated over the years, transforming it from
manual to automated calculation
Resolved issues relating to Auxiliary Police 24
hours resignation with a strategic planning
Resolved pass pending disciplinary issues by
Auxiliary Police
Manage to engage Ministry of Labour for
foreign labour supply and in the midst of
engaging with MPI for plantation labour supply
need
I manage change management effectively
and professional change effectively in a GLC
statutory body07 -07
HR Consultant
GREAT SERVICES SDN BHD, Kuala Lumpur, Kuala
Lumpur
Company Overview: Consultancy
New start up recruitment plan for service
industry, end to end HR need
Automation set up
Recruitment consultancy
Develop on boarding training plan
Industrial relation and employment related
consultation and guidance to organization
Consultancy
Training and Development integrated for
assigned organizations
Onboarding program established for required
organizations
Selected for Change Catalyst recognition by
Global Human Resource03 -07
Head, HR
LANDMARK GROUP, Petaling Jaya, Selangor
Company Overview: Fashion Retail Sector
Development of start-up recruitment plan
Salary survey benchmark with direct business
competitors
Salary survey and structure
Compensation and Benefit structure for
employees
Develop a performance appraisal with
balance score card
Implementation of Human Resource policy
localization
Develop employee centralized e-attendance,
e-schedule, e-annual leave thru HRMS system
(initial AI progress)
Develop employee claim process and
reporting
Launch code of business conduct for the
entire SEA business
Develop employee benefit scheme i.e GTL
and GHS medical benefit
Develop employee discount scheme and
launched
Develop talent development program and
activated the talent spot and on job training
programs
Initiated employee engagement activity early
stage to engage loyalty
Develop and launch disciplinary process i.e
major and misconduct incorporating process
Timeline
Director of Human Resources
SPEEDCAST, ASIA PACIFIC
01.2024 - Current
Head
01.2023 - 01.2003
Industrial Relations Manager
Stores/ DC, TESCO (M) SDN BHD – MAKRO
03.2016 - 02.2017
Regional Business Partner
TESCO (M) SDN BHD
01.2013 - 01.2016
Head, HR Operations & Business
Partner
Otis Elevator Company (M) Sdn Bhd
01.2012 - 01.2022
Business Partner
TESCO (M) SDN BHD – MAKRO
01.2007 - 01.2012
Admin Executive Cum Personal
Assistant
CENTURY PRODUCTS SDN BHD
01.2001 - 01.2004
Personal Assistant
PPB (TOPS) SDN BHD
01.1998 - 01.2001
Human Resource Manager
Franchise Business Footwear, SCOTCH HOUSE SDN BHD
01.1995 - 01.1998
Teller/Clerk
PACIFIC BANK BERHAD
01.1995 - 04.1995
Human Resource Manager
ASIA E UNIVERSITY, TESCO
BBA - Human Resource Management
Wawasan Open University
MBA - Human Resources Management
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