USAT BILONG
OPERATIONS MANAGER
Miri
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Operations Manager
Piasau Boat Club
06.2021 - Current
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Facilitated smooth collaboration between departments through clear communication channels.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Facility Manager
Piasau Boat Club
06.1997 - 06.2021
Education
Bachelor of Science - Occupational Safety And Health Management.
Open University Malaysia
Miri Sarawak. 04.2001 -
Skills
Purchasing and procurement
Health and safety compliance
Staff Training
Performance reporting
Business Development
Workflow Optimization
Maintenance Planning
Customer Service
Incidents management
Performance monitoring
Operations Management
Certification
Kursus Pegawai Keselamatan dan Kesihatan (Niosh)
Timeline
Kursus Pegawai Keselamatan dan Kesihatan (Niosh)
10-2023
Operations Manager
Piasau Boat Club
06.2021 - Current
Bachelor of Science - Occupational Safety And Health Management.
Open University Malaysia
04.2001 -
Facility Manager
Piasau Boat Club
06.1997 - 06.2021