Unsatulihsan Matrusi

Edited and revised wide array of content for accuracy, clarity and consistency.

Managed to get top performer for 3 month constitutively

• Contributed to positive online community by consistently applying fair judgment when moderating diverse types of content.
• Improved internal communication by providing constructive feedback on content moderation tools and systems to development team
• Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
• Drove accuracy of content through careful proofreading and fact-checking.
• Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.
• Utilized SEO techniques to optimize content for search engine rankings.

• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Maintained up-to-date knowledge of product and service changes.
• Developed and updated databases to handle customer data.
• Responded proactively and positively to rapid change.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Identified issues, analyzed information and provided solutions to problems.
• Proven ability to learn quickly and adapt to new situations.
• Managed to handle 100 call per day during peak season
• Organized and detail-oriented with strong work ethic.
• Proven ability to develop and implement creative solutions to complex problems.