Unima Iqbal
Talent Acquisition Manager
Kuala Lumpur,14
Summary
Passionate Talent Acquisition Manager with extensive experience in driving hiring processes and building great employer brands. Data-savvy mindset with expertise in talent selection, behavioral and psychometric assessments. Able to build strong relationships with stakeholders and lead teams to deliver positive outcomes.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
Talent Acquisition Specialist
NTT DATA Business Solutions MSC SDN BHD
Cyberjaya, Selangor
1 2018 - Current
- Developing Recruitment Strategies: Design and implement effective recruiting strategies to attract top talent. Analyze workforce needs and forecast future hiring requirements. Reduced the cost of hiring by 69% within 1st year and continue to maintain lower cost of hiring.
- Managing the Recruitment Process: Oversee the entire recruitment cycle, from job posting to offer negotiation. Ensure a smooth and efficient candidate experience. Offer and close positions in an average time of 4-7 weeks with zero early attrition .
- Building Employer Brand: Promote the company’s brand and culture to attract candidates. Collaborate with marketing to create compelling recruitment materials.
- Talent Sourcing: Utilize various sourcing methods, including job boards, social media, and networking. Build and maintain talent pipelines for critical positions. Increased applicants sourcing by 60% through zero cost channels like LinkedIn, Indeed and networking
- Collaboration with Hiring Managers: Work closely with department heads to understand their staffing needs. Assist in defining job requirements and developing interview processes.
- Conducting Interviews and Assessments: Oversee or participate in the interviewing process. Implement effective assessment tools, such as behavioral interviews or skills assessments.
- Data Management and Reporting: Track and analyze recruitment metrics (e.g., time to hire, cost per hire).Provide regular reports on recruitment activities and outcomes.
- Onboarding and Integration: Collaborate with HR to develop an effective onboarding process. Ensure new hires have a smooth transition into the organization.
- Compliance and Best Practices: Ensure recruitment practices comply with labor laws and regulations. Stay updated on industry trends and best practices in talent acquisition.
- Training and Development: Train and mentor recruitment staff or HR personnel on effective hiring practices. Develop training programs for hiring managers on interviewing techniques.
- Diversity and Inclusion Initiatives: Implement strategies to promote diversity in hiring. Monitor diversity metrics and ensure inclusive recruitment practices.
- Vendor Management: Manage relationships with recruitment agencies and external vendors. Negotiate contracts and evaluate performance of external partners.
Talent Acquisition Unit Manager
MetLife Global Operations Support Center
01.2008 - 07.2017
- Established a Robust Talent Acquisition Framework at MetLife, implementing essential processes tailored for a start-up and supporting a streamlined organization.
- Oversaw the Entire Recruitment Life Cycle, managing frontline hiring, middle management recruitment, and the onboarding and induction process to ensure a seamless candidate experience.
- Facilitated Organizational Growth, successfully scaling the workforce from 40 to 3,000 employees, demonstrating effective talent management strategies in a rapidly expanding environment.
- Led Specialized Hiring Initiatives for roles such as Actuarial Professionals, Doctors, UAT Specialists, TAG Specialists, Black Belts, Auditors, IT Security & Risk experts, M&A Professionals, and multilingual resources (Japanese, Spanish, Polish, French, and Arabic), effectively building diverse capabilities for the Global Operations Support Center (GOSC).
- Supported Recruitment Efforts across the Americas, LATAM, and Jaipur teams, ensuring alignment with regional hiring needs.
- Directed the Internal Job Posting Process through programs like MOVE and MetMate, enhancing internal mobility and employee engagement.
- Managed Talent Acquisition Budget, ensuring compliance with financial guidelines while optimizing resource allocation.
- Oversaw Data Management and Reporting, maintaining accurate recruitment metrics to inform decision-making and strategy.
- Led Vendor and Customer Management, optimizing relationships with recruitment agencies and ensuring high-quality service delivery to meet organizational hiring needs.
- Hired and Mentored a Team of 3 HR Recruiters, fostering their professional development and enhancing the overall effectiveness of the recruitment function.
HR Consultant
American Express India Pvt Ltd
01.2006 - 12.2007
- Responsibilities included supporting Middle level hiring, On boarding and Induction and coordination of all the HR Business Partnering activities
- Coordinated the Great Places to Work Survey with the HRBP's
Education
MBA - Human Resources Management & Marketing
University of Kashmir
India 04.2001 -
Bachelor of Science -
University of Kashmir
India 04.2001 -
Skills
Dedicated
Problem-solver
Analytical
Negotiation Skills
Stakeholder Management
Team Management
Projects
Launched Behavioral Event Interviewing (BEI) Workshop
To standardize the interviewing process and gain efficiencies in hiring to drive productivity and profitability. Trained about 70 hiring managers on BEI. Got BEI certified before conducted this workshop
Women Diversity Project
Increase Women Diversity Hiring (Part of 3 year Strategy). Increased the women Diversity to from 15% to 35%
Hiring Efficiency and Effectiveness Project
Improved hiring efficiency from 82% in 2012 to 90% by Q3 2013. Got Yellow Belt Certified for this project.
HR Automation Project
Implemented of all phases of Automation in HR to help the process improvement initiative using SAP SuccessFactors.
Training
- Attended the MDP (Manager Development Program at) Indian Institute of Management(IIM) Lucknow on Excelling in Leadership in 2014
Certification
Lean Six Sigma Yellow Belt certified
Timeline
Talent Acquisition Unit Manager
MetLife Global Operations Support Center
01.2008 - 07.2017
HR Consultant
American Express India Pvt Ltd
01.2006 - 12.2007
MBA - Human Resources Management & Marketing
University of Kashmir
04.2001 -
Bachelor of Science -
University of Kashmir
04.2001 -
Talent Acquisition Specialist
NTT DATA Business Solutions MSC SDN BHD
1 2018 - Current
Lean Six Sigma Yellow Belt certified
Certified Human Resource Professional (CHRP)
Certified (BEI) professional
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