Ungku Intan Norashikin Ungku Abdul Rahman

• Educate partners on the use of the extranet, manage availability on site
• Assist in activation of listings (outbound and inbound calls, tickets) Process sign-ups so that there is zero backlog
• Handle support tickets & calls from Partners and Market Management team with the highest integrity and quality
• Participate in market and competition research (if required)
• Assist in resolving issues related to “key accounts” and connectivity relating to transactions, allotment, notification, cancellations, etc.
• Promoting supplier self-service support and maintenance.
• Help to Improve Net Promoter scores/ Satisfaction Scores from accommodation partners

• Recruit media partners and maintain good relationship and servicing with existing clients.
• Assist new media partner in signing up and setting up accounts
• Manage processes of ad listing, booking, and maintain media partner's inventory
• Manage and prepare media planning, media proposals and quotations
• Manage payment schedules and media partner payments
• Supervise material submission process
• Oversee bookings between advertisers and media partners, progress monitoring and ensure deliverables are met within deadline
• Prepare weekly monthly reports on advertiser, media partners, media partner's inventory and sales report
• Manage and optimise the day-to-day management of social content - namely, Facebook & Instagram
• Manage all of the sponsored content and making sure that all contents are following a dateline set by the Marketing Team

• Handling Australian market for Solar System services.
• Receiving inbound call of clients enquiries relating to the products services.
• Outbound calls to update and follow up with existing client’s needs.
• Consult and provide solutions for technical problems of client enquiries.
• Maintained good call control to quickly uncover questions and keep call times low.
• Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
• Defused customer concerns with exceptional conflict and problem resolution skills.
• Logged call information and solutions provided into company database system.
• Entered customer interaction details in CRM to track requests, document problems and record solutions offered.

Been promoted from the previous position to look after the branch in Petaling Jaya.

• Responsible for supervising and managing a branch daily operations.
• Overseeing of all operation reports, hiring and provide training for new staffs at the branch.
• Monitoring and leads the overall branch operation which includes formulating and implementing sales strategies as per the forecast and branch revenue budget setting.
• Ensuring customer satisfaction by achieving delivery and service quality standard and constant interaction with them to troubleshoot on complaints.
• Providing direction and support to team of 25 members for new development and achievement of stipulated targets keeping in view the Company’s Objectives.
• Monitoring and planning for route to ensure systematic delivery and pickups of client’s shipment.
• Responsible for solving internal and external issues when in need.

• Provides logistics support for domestic and international transport arrangement.
• Communicates and coordinates with other departments and partners in order to fulfill existing customers’ needs.
• First point of customer contact for general inquiries, like shipment status, shipment scheduling, claims and compensation etc.
• Builds and maintains business relationship with customers by providing prompt and accurate service.
• Another main tasks is to handle COD transaction and reconciliation for account customer and liaising with finance on day to day basis for any remittance matter.

• Monitoring and leads the overall branch operation which includes formulating and implementing sales strategies as per the forecast and branch revenue budget setting.
• Identifying prospective clients, enhancing business from the existing accounts and achieving constant collections for profitability.
• Ensuring customer satisfaction by achieving delivery and service quality standard and constant interaction with them to troubleshoot on complaints.
• Providing direction and support to team of 40 members for new development and achievement of stipulated targets keeping in view the Company’s Objectives.
• Identifying training needs and setting up training and development programs for the team.
• Monitoring and planning for route to ensure systematic delivery and pickups of client’s shipment.
• Responsible for solving internal and external issues when in need.

• Ensure proper training and supervision of all staffs on the floor, to deliver prompt, courteous service in a manner that complies with Food and Beverage standards and company policies and procedures.
• Responsible for assigning shift, assisting in overall management duty.
• Check staff’s punctuality.
• Communicate with guests and receive feedback. Examine food & beverage preparation.
• Assisting the managers with monthly stock inventories. Order daily supplies.
• Handling confirmation of reservations receive.
• Preparing monthly staff’s payroll for the office.
• Handle guest comments and complaints. Ensure guest satisfaction.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Responded to customer concerns, working with manager to raise customer satisfaction.
• Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.

It is an organic deli restaurant situated in the East End, London.

• Duties involve hiring and training of staffs, handling cash, making work schedules, preparing staff wages, overseeing all operation including preparation of food and resolving food quality, estimating food and beverages costs, monitoring financial transactions within the restaurant to ensure efficient budget, addressing the complaints from customers, taking care of supplies, maintain cleanliness and hygiene, and covering for staffs tasks whenever in needs.
• Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using
• Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Duties include dealing with guests, assisting them to their seats, selling shows products, attending with their queries maintaining the theatre cleanliness
• In-charge of the cloakroom from time to time.
• As the Box-office assistant, duties involve working closely with the Manager, Assistant Manager, and Sales and Information Services ensuring that new patrons are added to the mailing list, all sales records in the computer are up-to-date, all orders are processed correctly.
• Ensure that all ticket orders are delivered to the Box Office, processing all orders for reserved seating tickets for each shows, responsible for processing all credit card transactions for ticket orders.
• Handling all box office inquiries, reporting to the Executive Director and Marketing Department of current ticket sales, collaborating with management to predict peak and slow periods in the need for staffing throughout the season.

Assisting the duties of Administrator with administration tasks such as preparing consignment letters, invoices, forms and other documents, preparing and updating presentations in various media, communicating and contacting clients on behalf of the company when required, providing general information to clients, organizing and do the filling for administration department, receiving and forwarding telephone inquiries, organising team meetings and managing confidential correspondence, supporting the manager and other administration staff.

Duties, include checking guests in and out, dealing with any queries, offering assistance to guest, advising guests as to what facilities that is available in the hotel, check the expected arrival list and assign rooms for VIPs, process all arrival and departure records, prepare in-house long staying guest list every week, prepare daily special rate list, daily up-grade list and daily cancellation list.

Handle check ins/ check outs at the reception. Responsible for the guest relation and handling the counter and assisting the duty manager in day to day work. To provide exceptional guest service at all times