Ungku Balqish Bashirah
Johor Bahru
Summary
Dynamic candidate experienced in sales and customer service. Proven track record of exceeding sales goals and developing strong customer relationships. Skilled in creating and executing successful sales strategies to drive revenue growth. Highly organized and detail-oriented with a passion for helping clients find solutions.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
2
2
Languages
Work History
Prep School Administrator
Marlborough International College Malaysia
Johor Bahru, Johor, Malaysia
02.2025 - Current
- Reporting to Head of Prep School and Deputy Head of Academic.
- Provide administrative and technical support to the Head of Prep School, Deputy Head of Academic and Deputy Head of Pastoral and generally support the smooth running of the Prep School.
- Provide administrative support to Prep School Leadership Team including but not limited to maintaining teachers' and pupils' timetables on the school date management systems, attendance tracking and record keeping.
- Provide assistance to Prep School staff with various administration and data management tasks as required.
- Handle communication between pupils, parents and the administration, addressing inquiries and resolving issues promptly.
- Oversee the order and distribution of school supplies, equipment and materials as needed, ensuring accessibility and proper inventory management.
- Maintain accurate and up to date student reports, report card generation and distribution.
- Handling incoming calls, emails and direct them to the appropriate person.
- Handling data manipulation in spreadsheets using MS Excel and Google Sheets.
Customer Service Specialist
MoneySmart Pte Ltd
Singapore
09.2022 - 11.2024
- Handled customer inquiries regarding bank, insurance and online brokerage products in a courteous and efficient manner.
- Assisted customers with product selection by providing detailed information on features and benefits of various products or services.
- Handled escalated emails professionally by understanding carefully to the needs of each individual customer before offering appropriate solutions.
- Provided exceptional customer service to clients in fast-paced digital environment.
- Assisted customers in navigating through various web pages on the company's website during their purchase process.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Met daily customer service quotas with a focus on quality.
- Recognized for ability to remain calm under pressure while managing multiple tasks simultaneously.
- Demonstrated ability to work independently as well as collaboratively with other team members.
- Analyzed customer feedback surveys to identify areas for improvement in the quality of service provided.
- Collaborated with colleagues across departments to ensure best possible solutions were provided to customers.
Customer Service Officer
Antasis Sdn Bhd, SP Group
Singapore
02.2021 - 04.2021
- Managed over 40 customer calls per day.
- Assisted customers' inquiry regarding water, electricity and gas.
- Liaised with Singapore supplies provider i.e PUB and Gas Supply.
- Handled complex and escalated customer service issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Facility Assistant
GOOGLE Asia Pacific Ltd
Singapore
02.2018 - 09.2020
- Served as point of contact for internal and external customers seeking support and information.
- Assisted with logistical requirements for events and meetings.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Kept records of incoming packages, including their weight, return address and description.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Sales Specialist (Assistant Manager)
Cibank Singapore Limited
07.2016 - 07.2017
- Successfully closed average of >50 loans per month.
- Awarded Employee of the Quarter service award in new business.
- Assisting customer with credit card loans and balance transfer.
- Recommended products and services to meet customers' credit card and banking needs.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Prepared pricing agreements and contracts to close sales.
- Exceeded established sales goals and increased client retention.
- Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
- Pursued existing and potential customers by phone to generate leads and close sales.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Customer Experience Specialist
Cibank Singapore Limited
10.2014 - 06.2016
- Managed over 50 customer calls per day.
- Assisting customer inquiries regarding credit card and savings account.
- Ensured to provide excellent customer service through phone in accurate manner.
- Served as liaison between customer support team, management and customer to improve customer service and business productivity.
- Analyzed customer complaints and provided appropriate corrective actions.
- Communicated customer feedback to technical and marketing teams in order to develop processes for better serving customers.
Education
Diploma - Business Management
Universi Teknologi MARA - UiTM
High School - undefined
SMK Infant Jesus Convent
Skills
- Sales expertise
- High knowledge of the Product or Service
- Customer Relationship Management
- Live chat support
- Microsoft Word/Excel
- Shipping procedures understanding
- Budget planning
- Google Workspace (G Suite)
Timeline
Prep School Administrator
Marlborough International College Malaysia
02.2025 - Current
Customer Service Specialist
MoneySmart Pte Ltd
09.2022 - 11.2024
Customer Service Officer
Antasis Sdn Bhd, SP Group
02.2021 - 04.2021
Facility Assistant
GOOGLE Asia Pacific Ltd
02.2018 - 09.2020
Sales Specialist (Assistant Manager)
Cibank Singapore Limited
07.2016 - 07.2017
Customer Experience Specialist
Cibank Singapore Limited
10.2014 - 06.2016
High School - undefined
SMK Infant Jesus Convent
Diploma - Business Management
Universi Teknologi MARA - UiTM