UMRAN BIN MAHSAN
Management Trainee
Alor Setar
Summary
To obtain a position that will enable me to use my strong organizational skills, award-winning educational background, and ability to work well with people and build positive vibes.
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures, and liquor laws.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Management Trainee Headwaiter
Fidelis Gourmet Express 2 Pte.Ltd.
08.2023 - 12.2024
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Used company reports to analyze sales, gross profit and inventory activities.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Handled day-to-day customer or client questions via telephone or email.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Enhanced customer satisfaction with introduction of customer feedback system, allowing for quick resolution of issues and improvements in service quality.
Marketing Executive
IBNU LEGACY ENTERPRISE
07.2021 - 12.2021
- Manage account ads and budget
- Editing
- Copywriting
SEIKATSU FOOD AND SERVICES
08.2020 - 08.2022
- Open and closing store
- Sorting stock
- Make sale
- Prepare item for event
Internship Student Department Asset And Store
Lembaga Zakat Negeri Kedah Darul Aman(LZNK)
04.2019 - 07.2019
- Keeping asset data in and out
- Print and photocopy file
- Keep local order letter
- Prepare invoice for local order
- Follow up customs form for clearance
- Arrange stock arrived and clearance
- Prepare invoice for customer
- Checking Asset property
Education
Certificate - Terapi Urutan Trapeutik
Pusat Terapi Irfan Hakim
Seksyen U2/J 401500 Shah Alam Selangor 04.2001 -
Drone Piloting & Maintenance Programme -
KEDAH INDUSTRIAL SKILLS AND MANAGEMENT DEVELOPMENT CENTRE
Sungai Petani, KedahBachelor of Business Administration with E-Commerce (Hons) - undefined
INTERNATIONAL ISLAMIC UNIVERSITY COLLEDGE SELANGOR (KUIS)
Bangi, Selangor 01.2015 - 01.2021
Sijil Tinggi Persekolahan Malaysia (STPM) - undefined
SEKOLAH MENENGAH KEBANGSAAN AGAMA SIK
Sik, KedahCertificate Of Cooling And Air Conditioning Technology - undefined
GIATMARA YAN KEDAH
Yan, KedahSijil Pelajaran Malaysia (SPM) - undefined
SEKOLAH MENENGAH MAKTAB MAHMUD ALOR SETAR
Alor Star, KedahCertificate - Terapi Urutan Trapeutik
Pusat Terapi Irfan Hakim
Seksyen U2/J 401500 Shah Alam Selangor 04.2001 -
Skills
Microsoft Word
Microsoft Excel
Microsoft Power Point
Canva
FB Ads
Adobe Pdf
Teamwork
Communication
Problem solving
Adaptable to new situations
Advertising
Certification
Certificates In Drone Technology And Maintenance, Aerodyne (KISMEC)
Personal Information
- Age: 31
- Ethnicity: Malay
- B2
- D
- GDL
- E
- Gender: Male
- Nationality: Malaysian
- Marital Status: Single
Timeline
Management Trainee Headwaiter
Fidelis Gourmet Express 2 Pte.Ltd.
08.2023 - 12.2024
Marketing Executive
IBNU LEGACY ENTERPRISE
07.2021 - 12.2021
SEIKATSU FOOD AND SERVICES
08.2020 - 08.2022
Internship Student Department Asset And Store
Lembaga Zakat Negeri Kedah Darul Aman(LZNK)
04.2019 - 07.2019
Bachelor of Business Administration with E-Commerce (Hons) - undefined
INTERNATIONAL ISLAMIC UNIVERSITY COLLEDGE SELANGOR (KUIS)
01.2015 - 01.2021
Certificate - Terapi Urutan Trapeutik
Pusat Terapi Irfan Hakim
04.2001 -
Certificate - Terapi Urutan Trapeutik
Pusat Terapi Irfan Hakim
04.2001 -
Sijil Tinggi Persekolahan Malaysia (STPM) - undefined
SEKOLAH MENENGAH KEBANGSAAN AGAMA SIK
Certificate Of Cooling And Air Conditioning Technology - undefined
GIATMARA YAN KEDAH
Sijil Pelajaran Malaysia (SPM) - undefined
SEKOLAH MENENGAH MAKTAB MAHMUD ALOR SETAR
Drone Piloting & Maintenance Programme -
KEDAH INDUSTRIAL SKILLS AND MANAGEMENT DEVELOPMENT CENTRE