UMI ZAITUL UMIRA BINTI JONID
-
63A PENGKALAN RAMA PANTAI,04
Summary
I am looking for a full-time position in a new environment so that I can gain new experience while also being able to use the combination of my academic and work experience to advance a company or organization that I will work for.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
Work History
Medical Records Clerk
DOCU ARCH SDN BHD
2022.10 - 6 2023
- Responsible for efficiently and accurately binding documents back together.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
CUSTOMER SERVICE REPRESENTATIVE
TELEKOM MALAYSIA
Melaka Tengah , 04
2020.02 - 2020.12
- Greeted customers when them walked into outlet
- Helped customer to solve their problem
- Explained to customer about the product and make selling.
- Responded to customer requests for products, services, and company information.
CREDIT RECOVERY OFFICER
MNR SOLUTIONS SDN BHD
2018.11 - 2019.12
- Monitoring and following upon outstanding customer
- Helped customer to solve their problem
- Negotiating payment plans
FRONT DESK TELLER
NBL MONEY TRANSFER
2018.08 - 2018.10
- Checked in cash drawers at the ends of shifts
- Cashed checks and paid out money after verifying that signatures were correct
- Verified currency for some countries.
- Assisted customers with banking needs and inquiries.
TELESALES
SUPREME FUTURE AND RESOURCES
2016.08 - 2018.08
- Made a call to explain and convince customers to buy our products
- Explained to customers the products we sold
- Convinced them to buy our products.
- Boosted sales revenue through effective telesales strategies and persuasive communication skills.
SUPERVISOR
MALACCA 5D ART STUDIO
2016.03 - 2016.08
- Managed admin
- Organized workflow and ensured that employees understood their duties or delegated tasks
- Managed the company's financials.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Sijil Kemahiran Malaysia (Certification of Food An - Sijil Kemahiran Malaysia (Certification of Food An
ACCELSKILL ACADEMY
GAJAH BERANG, MELAKA 2013.03 - 2024.09
Sijil Pelajaran Malaysia (SPM) | 2012 Penilaian Menengah Rendah (PMR) | 2010 -
SMK DATO' ABDUL RAHMAN YA'AKUB
MERLIMAU MELAKAUjian Pencapaian Sekolah Rendah (UPSR) - undefined
SK SUNGAI RAMBAI
Skills
1.Proficient in Microsoft Office (Word / Excel / Power Point)
2.High self motivation
3.Able to work in group
4.Good attendance
5.Fast learner
6.Able to work overtime if needed
Languages
Malay
Proficient
C2
English
Advanced
C1
REFERENCE
Pn. Monaliza binti Azit
Supervisor, TM Point Melaka
Contact number : 017-3593876
Karen Lucas
Team Leader. Docu Arch
Contact Number : 017-8760384
Timeline
Medical Records Clerk
DOCU ARCH SDN BHD
2022.10 - 6 2023
CUSTOMER SERVICE REPRESENTATIVE
TELEKOM MALAYSIA
2020.02 - 2020.12
CREDIT RECOVERY OFFICER
MNR SOLUTIONS SDN BHD
2018.11 - 2019.12
FRONT DESK TELLER
NBL MONEY TRANSFER
2018.08 - 2018.10
TELESALES
SUPREME FUTURE AND RESOURCES
2016.08 - 2018.08
SUPERVISOR
MALACCA 5D ART STUDIO
2016.03 - 2016.08
Sijil Kemahiran Malaysia (Certification of Food An - Sijil Kemahiran Malaysia (Certification of Food An
ACCELSKILL ACADEMY
2013.03 - 2024.09
Sijil Pelajaran Malaysia (SPM) | 2012 Penilaian Menengah Rendah (PMR) | 2010 -
SMK DATO' ABDUL RAHMAN YA'AKUB
Ujian Pencapaian Sekolah Rendah (UPSR) - undefined
SK SUNGAI RAMBAI
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