UMARUL AZMAN EZZAQ BIN AZMAN
Training Planner Disruption
Batu Caves,Kuala Lumpur
Summary
Accomplished Training Planner and Crew Controller at AirAsia, adept in crew training scheduling and communications management. Excelled in optimizing crew utilization and enhancing operational efficiency through proactive problem-solving and multitasking. Achieved significant improvements in on-time performance and compliance, leveraging strong customer service skills and a keen ability to manage complex logistical challenges.
Organized and results-oriented Planner excels at seeing big picture and creating plans to achieve business objectives. Adept at leveraging data-driven insights and implementing proactive solutions to deliver cost-effective and timely results. Possesses strong communication, customer service and problem-solving skills.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Training Planner Disruption
AirAsia
Sepang, Selangor
12.2023 - Current
- Work within a team responsible for the crew schedule production across the Group of AOC's.
- Allocate training resources and activities in line and within manpower targets on a daily basis to ensure optimal distribution and availability of flying crew to cover the operations.
- Escalate resourcing issues ahead of time to allow for adequate response across the business.
- Secure and manage bookings of internal and external training resources including manpower, facilities, simulators, etc.
- Take a proactive approach ensuring the optimum use of the crew resources through efficient training planning.
- Management of active and published crew training planning schedules with recovery steps as necessary when disrupted.
- Ensure training activities are aligned with resource and travel requirements.
- Continuously track crew compliance to ensure a full audit trail and corrective action where necessary.
- Ensure all training and qualification requirements are met to enable legal and safe operation of all crew members.
Crew Controller
AirAsia
Sepang
03.2018 - 11.2023
- Collaborated with other departments to develop effective solutions for complex operational issues impacting crews, such as irregular operations or delays.
- Managed day-to-day crew operations, coordinating with various departments to ensure smooth aircraft turnaround times.
- Managed last-minute changes in personnel assignments or aircraft configurations, ensuring minimal impact on overall flight schedules and customer satisfaction levels.
- Coordinated effectively with maintenance teams to address aircraft technical issues impacting crew schedules in a timely manner.
- Maintaining crew regulatory compliance in line with CAAM regulations.
- Monitoring operational status and preparing contingency plans, when necessary, in the events of Aircraft AOG, bad weather, Aircraft diversion, and other issues leading to flights delay and affecting the crew legality.
- Maximized on-time performance through proactive monitoring and timely response to flight disruptions.
- Actively participate and cooperate in disruption recovery strategies of IOC (Integrated Control Centre).
Education
Bachelor of Aircraft Engineering Technology - Avionics
UNIKL MIAT
Kuala Lumpur 07.2010 - 01.2014
Foundation in Science & Technology -
UNIKL Foundation
Kulim, Kedah, Malaysia 05.2009 - 06.2010
Skills
- Communications management
- Crew Training Scheduling
- Problem-solving abilities
- Multitasking Abilities
- Time management abilities
- Customer Service
Timeline
Training Planner Disruption
AirAsia
12.2023 - Current
Crew Controller
AirAsia
03.2018 - 11.2023
Bachelor of Aircraft Engineering Technology - Avionics
UNIKL MIAT
07.2010 - 01.2014
Foundation in Science & Technology -
UNIKL Foundation
05.2009 - 06.2010
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