UMAR SAIFUDDIN BIN SOUBRI
Retail Specialist Team Leader
Kajang, Selangor
Summary
Offering passion for customer service and ability to quickly learn and adapt in retail environment. Brings strong communication and problem-solving skills essential for delivering outstanding service.
Experienced with customer engagement, sales, and inventory management in retail settings. Utilizes effective communication and organizational skills to enhance store operations. Track record of creating positive shopping experiences and supporting team success.
Overview
12
12
years of professional experience
1
1
Language
Work History
Retail Specialist Team Leader
ITworld (SNS NETWORK (M) SDN BHD
06.2018 - Current
- Creating eye-catching displays that attracted customer attention.
- Proficiently handling cash register operations
- Developed strong product knowledge to provide accurate information to the customers
- Implemented loss prevention strategies to minimize shrinkage rates by performing daily stock check.
- Managed and motivated employees to be productive and engaged in work.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Assistant Store Manager
Toys"R"Us
01.2014 - 05.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Assistant Store Manager Trainee
Domino's Pizza
10.2013 - 12.2013
- Assisted in implementing store policies and procedures for better operational efficiency and staff performance.
- Handled cash transactions accurately, ensuring proper documentation and record-keeping practices were followed at all times.
- Coordinated daily tasks with staff members, ensuring timely completion of responsibilities while maintaining a high level of productivity.
- Managed inventory levels effectively, maintaining proper stock counts and minimizing shrinkage rates.
- Resolved conflicts among staff members efficiently, promoting a positive work environment that fostered teamwork and collaboration.
Pekerja Sambilan Harian
Ministry Of Education
04.2013 - 09.2013
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Provided clerical support by copying, faxing, and filing documents.
Education
Bachelor of Science - Tourism And Hospitality
UITM
Bandar Puncak Alam, Selangor, Malaysia 04.2001 -
Skills
Store operations
Brand awareness
Display building
Promotions planning
Merchandise display
Operations support
Promotion coordination
Customer service
Upselling strategies
Sales
Teamwork
Timeline
Retail Specialist Team Leader
ITworld (SNS NETWORK (M) SDN BHD
06.2018 - Current
Assistant Store Manager
Toys"R"Us
01.2014 - 05.2018
Assistant Store Manager Trainee
Domino's Pizza
10.2013 - 12.2013
Pekerja Sambilan Harian
Ministry Of Education
04.2013 - 09.2013
Bachelor of Science - Tourism And Hospitality
UITM
04.2001 -
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