UMAIR BIN ERMAN
KINARUT
Summary
Proven track record of enhancing guest satisfaction at SHANGRI LA TG ARU through exceptional service and timely order delivery. Demonstrated ability to exceed productivity targets at KILANG BUN PAPAR, showcasing strong multi-tasking skills and social perceptiveness. Excelled in maintaining high hygiene standards, contributing to positive customer experiences.
Overview
1
1
year of professional experience
Work History
Hotel Waiter
SHANGRI LA TG ARU
04.2024 - 10.2024
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
Packager
KILANG BUN PAPAR
08.2023 - 02.2024
- Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
- Consistently met or exceeded daily productivity targets through effective time management and prioritization of tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked closely with cross-functional teams to resolve any product or operational issues that arose during the packaging process.
Education
SPM
SMK ARSHAD KOTA BELUD
KOTA BELUD01-2022
Skills
Table Setting
Food presentation
Personal grooming
Allergy awareness
Social Perceptiveness
Memory retention
Multi-tasking skills
Repairs knowledge
Troubleshooting
Vehicle inspections
Maintenance and repairs
Timeline
Hotel Waiter
SHANGRI LA TG ARU
04.2024 - 10.2024
Packager
KILANG BUN PAPAR
08.2023 - 02.2024
SPM
SMK ARSHAD KOTA BELUD