Umairah binti azemi
Hotelier
Georgetown,Penang
Summary
Resolute hospitality professional with experience in customer service, aiming to deliver exceptional guest experience, and contribute to the hotel’s reputation. I am honored to gain more experience and be ready to learn to refine my skills and expand my knowledge in related fields.
Overview
8
8
years of professional experience
Work History
Guest Service Agent
St. Giles Wembley
Penang
01.2024 - Current
- Address and resolve guest complaints or issues, ensure guest satisfaction, manage check-in and check-out process smoothly without hassle to the guest, offer helpful recommendations for attractions and activities, committed to ensuring night shift audit processes, and ensure all departments are be informed the VIP requests or special needs.
Front Desk Assistant
Reunion Asia
Penang
01.2022 - 01.2024
- Performing check-in and check-out process, managing online and phone reservations, responding to guests’ complaints, prepared night audit reports and sales, and conducting regular room inspections, offering strong expertise in front office operations and effective communication.
Admin Assistant
Emerse Sdn. Bhd.
Penang
01.2021 - 01.2022
- Reviewed an architectural plan in AutoCAD system. Analysis and solving the floor plan issue. Manage staff special needs (FOMEMA, Passport, and LHDN or taxes). Responsible as work permit applicant.
Sandwich Artist
Subway Alma
Penang
01.2018 - 01.2022
- Manage store cash flow, responsible for handling food preparation with strict hygiene and halal standard. Manage stock inventory and new staff training. Serve the customer and guide them through building their customizable sandwiches.
Intern - Front Desk & Housekeeping
Sunway Lost World of Tambun
Perak
01.2021 - 03.2021
- Answering phone reservations, handling check in and check out process, learned how to do spring cleaning, and cleaned up the guest rooms.
Intern - Food & Beverage Service Crew
De Baron Resort
Langkawi
01.2019 - 03.2019
- Handle hotel buffet full board, be responsible to serve VIP guests, and handle café operation with teammates.
Intern - Front Desk & Housekeeping
Hotel Seri Malaysia
Kulim
01.2018 - 02.2018
- Handle guests check in and check out procedures, helping with housekeeping stock inventory, making beds, and changing linen, cleaning rooms.
Education
BACHELOR OF SCIENCE (HONS.) - HOTEL MANAGEMENT AND TOURISM
UNIVERSITI TEKNOLOGI MARA
01.2021
MALAYSIAN HIGHER SCHOOL CERTIFICATE (STPM) - undefined
SEKOLAH MENENGAH KEBANGSAAN YAN
01.2017
Skills
- Microsoft office
- Excel
- Opera Cloud
- Beds24
- Spreadsheets
- POS Systems
- AutoCAD
- Teamwork
- Adaptability
- Communication
- Emotional intelligence
- Time management
Accomplishments
- Exceptional services/ You are the star, Cititel Express Penang, 2026-03-11
- Exceptional services/ You are the star, Cititel Express Penang, 2026-02-07
Languages
ENGLISH
MALAY
Other Information
Yes, Yes, B2, D, Accommodation, Petrol (if needed to travel)
Positions Applied For
- Reservation team
- Guest service agent
- Administrative
Personal Information
- Availability: Willing to travel: Yes,
- Possessed own transport: Yes
References
- Upon request
Timeline
Guest Service Agent
St. Giles Wembley
01.2024 - Current
Front Desk Assistant
Reunion Asia
01.2022 - 01.2024
Admin Assistant
Emerse Sdn. Bhd.
01.2021 - 01.2022
Intern - Front Desk & Housekeeping
Sunway Lost World of Tambun
01.2021 - 03.2021
Intern - Food & Beverage Service Crew
De Baron Resort
01.2019 - 03.2019
Sandwich Artist
Subway Alma
01.2018 - 01.2022
Intern - Front Desk & Housekeeping
Hotel Seri Malaysia
01.2018 - 02.2018
BACHELOR OF SCIENCE (HONS.) - HOTEL MANAGEMENT AND TOURISM
UNIVERSITI TEKNOLOGI MARA
MALAYSIAN HIGHER SCHOOL CERTIFICATE (STPM) - undefined
SEKOLAH MENENGAH KEBANGSAAN YAN