Umaa Balasuhramanrum
Order Management Executive
Subang Jaya, Selangor
Summary
Proven track record of enhancing team productivity and customer satisfaction at Mettler Toledo through innovative project management and effective communication. Skilled in SAP and CRM systems, demonstrating exceptional multitasking and teamwork abilities. Achieved consistent performance targets, underscoring a commitment to excellence and a results-driven approach. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Order Management Executive
Mettler Toledo
08.2023 - Current
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Increased team productivity by implementing efficient project management strategies.
- Handle US Region team service orders as Quote restructure , Renewal contract, Email processing according division folder.
- Be part of complete Projects with team within time deadline.
- Support MO for any changes needed in orders.
- Communicated with customers and vendors positively with particular attention to problem resolution.
Order Entry Specialist (OES)
Mettler Toledo
06.2022 - 05.2023
- Assisted in training new hires, sharing best practices for efficient order entry processes and quality control measures.
- Exceeded performance targets consistently through diligent work ethic and commitment to delivering excellent results on each task undertaken.
- Supported sales team by promptly addressing inquiries and resolving issues related to orders.
- Optimized internal databases for quicker access to relevant information during the order entry process.
- Enhanced order accuracy by meticulously reviewing and entering customer data into the system.
- Reduced order discrepancies with thorough verification of product codes, prices, and shipping details.
- Facilitated smooth communication between departments for seamless order fulfillment and issue resolution.
- Handled complex or problematic orders with care, working closely with other departments to find satisfactory resolutions that met both company interests and client needs simultaneously.
- Familiar SAP CRM and ECC.
- Handle Main email inbox and distribute email according to related folder.
- Support process Sales Orders and Service orders for Asia Pacific region.
- Create Job Aid for new hiring in team.
Sales Coordinator
WIPRO Unza Manufacturing
01.2021 - 02.2022
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Insert orders, ensure they processed according to customer requirements and waiting all orders are accurate and deliver on time to customer.
- Familiar with SAP (ERP) and WMS system to process order and manage inventory for new stocks.
- Communication with 3PL for Outstation orders and delivery. Collecting every shipment DO for Filling.
- Developing and maintaining filing system so as to maintain sales records, prepare reports, and provide financial information to the finance department.
Data Entry Specialist
CEVA Freight
05.2018 - 12.2020
- Corrected data entry errors to prevent duplication or data degradation.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- GRS the receiving inbound documents by using BPCS and Green Screen System.
- Responsible for run delivery orders in system timely .
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
Custom Declaration Clerk
DB Schenker Logistics
06.2017 - 05.2018
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Declare K8 & K9 forms into BAAN system.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Customer Service Representative
MOBITEK SDN BHD
10.2016 - 03.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Diploma - Information Technology
KOLEJ MASA
Bandar Puchong Jaya, Selangor, Malaysia 04.2001 -
Skills
Friendly, Positive Attitude
Timeline
Order Management Executive
Mettler Toledo
08.2023 - Current
Order Entry Specialist (OES)
Mettler Toledo
06.2022 - 05.2023
Sales Coordinator
WIPRO Unza Manufacturing
01.2021 - 02.2022
Data Entry Specialist
CEVA Freight
05.2018 - 12.2020
Custom Declaration Clerk
DB Schenker Logistics
06.2017 - 05.2018
Customer Service Representative
MOBITEK SDN BHD
10.2016 - 03.2017
Diploma - Information Technology
KOLEJ MASA
04.2001 -
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