ULFATUN RIZKI AWALIYAH
Kuala Lumpur
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts for 3 years. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
4
4
years of professional experience
Work History
Associate Account Manager
Concentrix - HP Project
09.2024 - Current
- Effectively led seasoned team of partner managers and account coordinators
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately
- Organized joint sales calls with current customers and outside vendors
- Maintained accurate records of client interactions, ensuring consistency in follow-ups and long-term relationship building
- Increased sales revenue through strategic cold calling and lead generation activities.
Associate Key Account Manager
Lazada Indonesia
06.2023 - 08.2024
- Tailor pitches to the unique needs and goals of each sellers, driving adoption and engagement
- Increased client satisfaction by building and maintaining strong relationships with key account stakeholders
- Maintained up-to-date knowledge of industry trends and competitor offerings, positioning the company as a trusted advisor to clients
- Provided exceptional customer service to address any issues or challenges faced by clients, fostering trust and ongoing collaboration
- Mentored junior team members in best practices for managing large-scale accounts, fostering a culture of continuous learning within the organization
- Collaborated closely with cross-functional teams to align on account objectives, ensuring seamless execution of initiatives
- Provide strategies to enhance their performance
- Identified potential upsell opportunities within existing accounts, contributing to increased revenue generation.
Associate - Sales and Marketing
Tokopedia Indonesia
08.2022 - 05.2023
- Prepare and analyze monthly budget
- Run multiple digital goods category campaign
- Research and create marketing opportunities
- Monitor, analyze and develop financial services and top-up categories
- Own partner engagement strategy with clear acquisition targets, goals, and executional plan
- Nurture relationships with high-potential external partners (non-profits, industry associations, local government offices, etc.) to explore collaborative engagement opportunities
- Design new strategies and lead a team to drive digital good categories growth
- Develop and launch strategic initiatives (both operationally and commercially)
- Conduct analysis, reports, decks, and high level insights for top management presentations
- Lead discussions with cross-functional teams to gain insights into their strengths, challenges, and areas for improvement; and share ideas to improve their performance
- Remain ahead of the curve on developments and issues within the e-Commerce industry
- Boosted sales revenue by developing and implementing targeted marketing campaigns
- Partnered closely with operations department ensuring seamless delivery of products/services while addressing any logistical challenges proactively.
Senior Analyst - Relationship Manager
Shopee Indonesia
06.2021 - 08.2022
- Manage and grow sellers export sales in Shopee Singapore, Malaysia, Philippines, Thailand, Vietnam, Brazil and Mexico, Chile and Colombia through the SIP program
- Negotiate and liaise with sellers regarding Shopee Export's upcoming campaigns, promotions and initiatives
- Analyze and track respective countries market trends to ensure SKUs nominated in campaigns would meet the demands of each market, and generate sales to achieve the targeted country orders and GMV.
Operations - Payment Inbound
Shopee Indonesia
04.2021 - 06.2021
- Handle & Solve Digital Product E-Money daily complaint cases and issues
- Solve Digital Product E-Money daily pending cases
- Handle & Solve Digital Product Travel (Airplane, bus & train ticket) daily complaint cases - especially refund cases
- Direct external relations with Digital Product E-Money & Travel suppliers
- Monitor payment transactions & conduct reconciliation of transactions (Manual Bank Transfer and ShopeePayLater)
- Manage Manual Bank Tranfer and ShopeePayLater payment channels, handle payment-related records, reports.
Business Development - Digital Ops
Shopee Indonesia
01.2021 - 04.2021
- Part of Customer Ops (CSE Ops)
- Handle & Solve Digital Product E-Money daily complaint cases and issues
- Solve Digital Product E-Money daily pending cases
- Handle & Solve Digital Product Travel (Airplane, bus & train ticket) daily complaint cases - especially refund cases
- Direct external relations with Digital Product E-Money & Travel suppliers.
Education
Bachelor Degree in Political And Government Studies -
Gadjah Mada University
07.2020
Skills
- Key Account Management
- Data-driven decision-making
- Sales program creation
- Relationship selling
- Revenue Generation
- Consultative Selling
- Cross-Functional Collaboration
- Excellent Communication
- Microsoft Office
- Time Management
Personal Information
Title: Associate, Key Account Manager
Languages
Indonesian
Proficient
C2
English
Advanced
C1
Korean
Beginner
A1
Timeline
Associate Account Manager
Concentrix - HP Project
09.2024 - Current
Associate Key Account Manager
Lazada Indonesia
06.2023 - 08.2024
Associate - Sales and Marketing
Tokopedia Indonesia
08.2022 - 05.2023
Senior Analyst - Relationship Manager
Shopee Indonesia
06.2021 - 08.2022
Operations - Payment Inbound
Shopee Indonesia
04.2021 - 06.2021
Business Development - Digital Ops
Shopee Indonesia
01.2021 - 04.2021
Bachelor Degree in Political And Government Studies -
Gadjah Mada University
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