Playing pool
UJASHINI GAJANANAN
Senior Quality Evaluator
Kuala Lumpur
Summary
I crave an exciting role which will allow me to bring along my “people personality”. I want to work hard, and love to go beyond people’s expectations. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Senior Quality Evaluator (Meta)
Concentrix
8 2020 - Current
- Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
- Collaborated with cross-functional teams to ensure consistent quality standards across all departments.
- Enhanced product quality by implementing thorough evaluation processes and identifying areas for improvement.
- Maintained up-to-date knowledge on industry trends and advancements, allowing for continuous improvement within the organization''s quality evaluation processes.
- Performed root cause analysis and implemented corrective actions, minimizing future occurrences of similar issues.
- Participated in internal audits as part of a broader effort to maintain a culture of continuous improvement throughout the organization.
Advisor 2 (Facebook Project)
Concentrix
12.2018 - 07.2020
- Engage with advertisers through live chat, email and phone
Project Management Operation
Accenture
09.2017 - 09.2018
- Collate data from project managers to help compute the monthly billing
Customer Service Manager
Herbal Confectionery
09.2016 - 08.2017
- Engage with customers and client through email, social media, and phone
Sourcing Specialist
Randstad Sourceright
07.2014 - 07.2016
- Worked on various projects from different industries like CPE, IT, Banking/Finance, Accounting, Logistics, Administration, Transportation and Human Resource
US Authorizer
American Express
11.2011 - 07.2014
- Handle incoming Authorizations Request from US customers- resolved within the assigned empowerment limit guided by existing US Authorizations Policies and Procedures
Work Force Management
Paracell (M) Pte. Ltd (Contracted to Maxis)
09.2010 - 08.2011
- Handle scheduling for all appointment for installation
Business Partner
Extreme Space Pte. Ltd
05.2009 - 05.2010
- Drafted and reviewed financial statement compilations before being approved by partner
Customer Service Executive
Citibank
06.2006 - 04.2009
- Assessed client’s financial situations to develop strategic financial planning solutions
Telemarketing Sales Executive
Teledirect Telecommerce
01.2005 - 05.2006
- Contact businesses and private individuals by telephone to promote Insurance
Marketing Executive
PRO Enterprise
01.2004 - 12.2004
- Door to door direct selling of products
Cashier
King’s Confectionery
06.2003 - 12.2003
- Consistently provided friendly guest service and heartfelt hospitality
Education
High School - Arts
SMK (P) TAMAN PETALING
Selangor 01.1998 - 04.2002
Skills
Bright, bubbly, outgoing personality I love meeting new people and working in a team!
Love to learn and always open to new opportunities to learn
Hard working, enthusiastic, warm I have the ability to build rapport with my colleagues and customers alike
Goal-driven achiever with strong organizational skills and detailed orientation
Quick study with ability to easily grasp and employ new methodologies, concepts, and techniques
Superior interpersonal, intuitive, administration and leadership skills
Excel in both independent and team work environments
Top-rated sales performer
Able to communicate and interact well at all levels Here are some of the skills that I have also acquired in my recent role being a Senior Quality Evaluator
Quality Management
Analytical mindset
Customer Focus
Compliance Enforcement
Process Improvement
Audit Coordination
Reporting and analysis
Certification
Total Talent Sourcing Methodology (TTSM) 1 - 3
References
Can be provided upon request.
Interests
Outdoor Activities
Love the beach
Timeline
Advisor 2 (Facebook Project)
Concentrix
12.2018 - 07.2020
Project Management Operation
Accenture
09.2017 - 09.2018
Customer Service Manager
Herbal Confectionery
09.2016 - 08.2017
Sourcing Specialist
Randstad Sourceright
07.2014 - 07.2016
US Authorizer
American Express
11.2011 - 07.2014
Work Force Management
Paracell (M) Pte. Ltd (Contracted to Maxis)
09.2010 - 08.2011
Business Partner
Extreme Space Pte. Ltd
05.2009 - 05.2010
Customer Service Executive
Citibank
06.2006 - 04.2009
Telemarketing Sales Executive
Teledirect Telecommerce
01.2005 - 05.2006
Marketing Executive
PRO Enterprise
01.2004 - 12.2004
Cashier
King’s Confectionery
06.2003 - 12.2003
High School - Arts
SMK (P) TAMAN PETALING
01.1998 - 04.2002
Senior Quality Evaluator (Meta)
Concentrix
8 2020 - Current
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