UHGAASHIRNI SATHASIVAM
PARIT BUNTAR
Summary
Proactive Administrative Intern with diverse customer-facing experience. Manages front desk operations, enhancing member engagement and satisfaction. Addresses inquiries and resolves issues efficiently, fostering strong customer relationships. Committed to supporting team objectives and operational needs while developing skills in fast-paced environments.
Overview
3
3
Languages
2
2
years of professional experience
Work History
ADMINISTRATIVE INTERN
D CITY FITNESS & GYM | PARIT BUNTAR
PARIT BUNTAR, PERAK, MALAYSIA
02.2026 - 07.2026
- Managed front desk operations by welcoming members, responding to inquiries, handling phone calls, and providing accurate information on gym memberships and services, ensuring excellent customer service and smooth daily operations.
- Supported customer relationship management by addressing member concerns professionally, assisting with membership enquiries, resolving routine service issues, and maintaining positive relationships to enhance customer satisfaction and retention.
- Processed new member registrations, membership renewals, and attendance records by maintaining accurate customer databases, verifying personal information, and ensuring all administrative documentation was properly organised and updated.
- Assisted in daily financial administration by collecting membership payments, recording cash transactions, preparing payment receipts, reconciling daily cash collections, and maintaining organized financial records with accuracy and confidentiality.
- Coordinated administrative documentation by filing membership forms, maintaining customer records, and organizing office documents for easy retrieval, supporting efficient day-to-day business operations.
- Demonstrated strong multitasking abilities by managing administrative duties, customer service responsibilities, and operational support simultaneously in a fast-paced fitness environment while maintaining professionalism and efficiency.
- Maintained confidentiality and accuracy when handling customer information, financial records, and membership documentation while adhering to organizational policies and professional ethical standards.
- Monitored stock levels of supplements, beverages, cleaning supplies, and office materials for timely replenishment and proper storage, contributing to seamless inventory management.
CLINICAL ASSISTANT
KLINIK HARMONIKA (MEDICLINIC & ADVANCE WOUND CARE)
NIBONG TEBAL, PENANG, MALAYSIA
07.2024 - 09.2024
- Assisted doctors and nurses during patient examinations and minor medical procedures by preparing instruments, arranging medical equipment, and ensuring all required materials were readily available.
- Supported healthcare professionals in daily clinical operations by preparing consultation rooms, organising medical supplies, and ensuring treatment areas were clean and ready for patient care, contributing to a safe and efficient environment.
- Assisted in basic wound care procedures under the supervision of medical staff by preparing sterile equipment, organizing dressing materials, and maintaining infection prevention and control standards.
- Facilitated patient registration and front desk administration by verifying personal information, scheduling appointments, and maintaining medical records, ensuring accurate documentation and protection of patient confidentiality.
- Coordinated administrative tasks, including filing patient records, updating documentation, handling telephone inquiries, and streamlining communication between patients and healthcare staff to enhance clinic operations.
- Monitored and replenished clinical supplies by checking stock levels of medical consumables, reporting shortages, and ensuring treatment rooms remained fully equipped for daily operations.
- Supported dispensary operations by organizing medications, preparing prescriptions for dispensing, monitoring inventory levels, and ensuring medications were stored according to clinic guidelines.
- Collaborated effectively with doctors, nurses, and administrative staff to ensure smooth clinic operations, efficient patient flow, and timely delivery of healthcare services.
- Provided professional and compassionate customer service by welcoming patients, responding to general inquiries, assisting with clinic procedures, and helping create a comfortable healthcare environment.
- Demonstrated strong attention to detail by maintaining accurate patient records, following standard operating procedures (SOPs), and supporting quality assurance in daily clinical activities.
- Gained practical exposure to outpatient clinic operations, patient care workflows, medical documentation, and healthcare administration, strengthening clinical knowledge and professional competencies.
Education
BACHELOR OF ENTREPRENEURSHIP (WELLNESS) WITH HONOURS
UNIVERSITI MALAYSIA KELANTAN
KOTA BHARU, KELANTAN01-2026
Skills
- Administrative support
- Customer service
- Customer engagement
- Office administration
- Inventory management
- Budget tracking
- Report-writing
- Microsoft Office
- Time management
- Decision making
- Flexibility with tasks
- Relationship-building
- Time management
- Self-motivation
- Risk Management
- Facility management
Languages
Tamil
Advanced
C1
English
Advanced
C1
Malay
Advanced
C1
Interests
- Physical fitness and wellness
- Hiking & Outdoor Activities
- Volunteer work and social responsibility
- Personal Development & Continuous Learning
Timeline
ADMINISTRATIVE INTERN
D CITY FITNESS & GYM | PARIT BUNTAR
02.2026 - 07.2026
CLINICAL ASSISTANT
KLINIK HARMONIKA (MEDICLINIC & ADVANCE WOUND CARE)
07.2024 - 09.2024
BACHELOR OF ENTREPRENEURSHIP (WELLNESS) WITH HONOURS
UNIVERSITI MALAYSIA KELANTAN