Uğur Ünal
Marketing & Customer Service Executive
Kuala Lumpur,Kota Damansara
Summary
I am experienced marketing and customer service professional with a strong desire to expand career within an international company. I proved track record in delivering exceptional customer experiences. I am seeking opportunity to leverage expertise in developing innovative strategies, fostering client relationships, and achieving business objectives. I committed to continuously enhancing skills and contributing to growth and success of a dynamic organization.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Turkish Customer Representive
Ubase Asia
09.2023 - Current
- I have been working as a customer representive at Ubase Asia since September 2023, I have been improving my skills like: teamwork, business english and customer service skills
- I help Turkish player and handling issues to report to relevants team
- My daily routine are answer emails, solve problem and prepare issues report
Data Processing Specialist and Customer Service
Turkishexporter.com.tr
01.2018 - 01.2023
- I got a promotion and I moved to another department so I worked as a data processor and customer service person
- When I was working in this position I was chatting with people from all over the world and I was getting their requests and complaints to help them
- I was solving their problems at the same time I was adding their requests to our systems
- I was researching and confirming the requests and companies which is coming to the company
Corporate Communications and Education Specialist
Turkishexporter.com.tr
01.2017 - 01.2018
- I started as a communication specialist at this B2B company, and I have done some marketing lessons for our members also I have joined a few events at the Chamber of Commerce and I did some presentations for my company so I represented my company
- I have got public speaking experience
- In the rest of my time, I prepared our PDF files for advertisement and I helped to our customer for marketing .
- Also, I helped our members to use our services effectively during this time
- When I was working in this company I have gotten a few certificates that are related to my job, for example, effective presentation techniques certificate, foreign trade intelligence certificate and e-commerce certificate
Receptionist
Altınersan Hotel
01.2012 - 01.2015
- When I was studying at university I worked as a receptionist every summer
- I was doing system registration of incoming guests also I can say that this position is a customer service role because I was looking after some problems which were complained by tourists
Education
Associate Degree - Foreign Trade
Suleyman Demirel University
01.2011 - 01.2016
Bachelor's Degree - Economics
Omer Halisdemir University
Skills
- Marketing
- Communication
- Customer service
- Digital Marketing
- Customer Service
- Friendly, positive attitude
- Teamwork and collaboration
- Team management
- Data entry
Certification
Foreign Trade Intelligence Expert
Timeline
Turkish Customer Representive
Ubase Asia
09.2023 - Current
Data Processing Specialist and Customer Service
Turkishexporter.com.tr
01.2018 - 01.2023
Corporate Communications and Education Specialist
Turkishexporter.com.tr
01.2017 - 01.2018
Receptionist
Altınersan Hotel
01.2012 - 01.2015
Associate Degree - Foreign Trade
Suleyman Demirel University
01.2011 - 01.2016
Bachelor's Degree - Economics
Omer Halisdemir University
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