MICROSOFT OFFICE
UDOCHUKWU GODWIN NWAOZUZU
ADMINISTRATOR
CASA IDAMAN CONDOMINIUM, KAMPUNG BATU MUDA KUALA LUMPUR
Summary
Competent Customer Service Administrator offering wealth of experience in managing complex tasks and communicating with high-end customers.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Research Assistant Intern
UNIVERSITY KUALA LUMPUR
KUALA LUMPUR
01.2020 - Current
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Tasked with data entry, records oversight and issue resolution for team and customer service personnel.
- Updated customer service database with new information, address changes and contact details.
- Immediately brought critical issues to customer service manager for resolution.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Collected, analyzed and reviewed experimental data for publication and presentation.
- Developed materials and methods for data collection and analysis.
Education
Ph.D. - Business Management
UNIVERSITY KUALA LUMPUR
KUALA LUMPUR MALAYSIA 01.2020 - Current
MBA - Business Administration
KUALA LUMPUR METROPOLITAN UNIVERSITY COLLEGE
KUALA LUMPUR, MALAYSIA 06.2018 - 09.2019
Bachelor of Arts - ADMINISTRATIVE MANAGEMENT
KUALA LUMPUR METROPOLITAN UNIVERSITY COLLEGE
KUALA LUMPUR, MALAYSIA 06.2014 - 09.2017
Skills
Report preparation
Complaint resolution
Service recommendations
Call center operations
Problem-solving
CRM Systems
Software
COREL DRAW
SMART PLS
Interests
HUMAN RESOURCE MANAGEMENT
CUSTOMER RELATIONSHIP
HOBBIES
FOOTBALL
TABLE TENNIS
SWIMMING
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Research Assistant Intern
UNIVERSITY KUALA LUMPUR
01.2020 - Current
Ph.D. - Business Management
UNIVERSITY KUALA LUMPUR
01.2020 - Current
MBA - Business Administration
KUALA LUMPUR METROPOLITAN UNIVERSITY COLLEGE
06.2018 - 09.2019
Bachelor of Arts - ADMINISTRATIVE MANAGEMENT
KUALA LUMPUR METROPOLITAN UNIVERSITY COLLEGE
06.2014 - 09.2017