Summary
Overview
Work History
Education
Skills
Timeline
Generic
T.VIKNESWARY TAMUDREN

T.VIKNESWARY TAMUDREN

ADMIN ASSISTANT
CHERAS

Summary

Motivated professional with extensive experience in customer service, sales and administrative tasks.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Administrative Assistant

Mughal House Sdn Bhd
04.2023 - Current
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Executed record filing system to improve document organization and management.

Ticketing Consultant

Roystar Travel & Tours Sdn Bhd
02.2023 - 03.2023
  • Established rapport with clients, fostering long-term relationships and generating repeat business.
  • Provided exceptional customer service by assisting clients in selecting optimal travel options based on their preferences.
  • Managed high call volumes, prioritizing tasks effectively to meet deadlines while maintaining excellent customer service standards.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.

Ticketing Consultant

Jmk Holidays Travel & Tours Sdn Bhd
04.2017 - 01.2023
  • Established rapport with clients, fostering long-term relationships and generating repeat business.
  • Collaborated with team members to achieve monthly sales targets through effective communication and teamwork.
  • Coordinated with other departments to ensure seamless integration of ticketing services with other aspects of travel planning, such as itinerary creation and destination recommendations.
  • Provided exceptional customer service by assisting clients in selecting optimal travel options based on their preferences.
  • Improved customer satisfaction by efficiently managing ticketing inquiries and providing accurate information.
  • Worked closely with airlines and suppliers to negotiate group rates and special offers, resulting in added value for clients.
  • Maintained a strong understanding of airline fare structures, promotions, rules, regulations, and routing options – providing expert advice to clients accordingly.
  • Sold, printed, and issued tickets to guests.

Customer Service Representative

Mydin Mohammed Holdings Berhad
12.2015 - 03.2017


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.


Inventory Associate

Mydin Mohammed Holidays Berhad
12.2013 - 11.2015
  • Streamlined the inventory management process for increased efficiency with consistent organization and labeling practices.


  • Provided accurate data entry for all received items, ensuring timely updates to the inventory database.

Education

High School Diploma -

SMK PERIMBUN
CHERAS
04.2001 -

Skills

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Timeline

Administrative Assistant

Mughal House Sdn Bhd
04.2023 - Current

Ticketing Consultant

Roystar Travel & Tours Sdn Bhd
02.2023 - 03.2023

Ticketing Consultant

Jmk Holidays Travel & Tours Sdn Bhd
04.2017 - 01.2023

Customer Service Representative

Mydin Mohammed Holdings Berhad
12.2015 - 03.2017

Inventory Associate

Mydin Mohammed Holidays Berhad
12.2013 - 11.2015

High School Diploma -

SMK PERIMBUN
04.2001 -

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