TURVASHAGAR SUNDAR
Kuala Lumpur
Summary
Results-driven Administrative & Customer Support Executive with experience in sales support, IT assistance, and client relationship management. Proven ability to handle high-volume operations, resolve technical issues, and improve customer satisfaction. Strong in communication, CRM systems, and cross-team coordination.
Overview
4
4
years of professional experience
Work History
CX Operations Executive
Telecontinent Sdn. Bhd
Kuala Lumpur, Malaysia
08.2025 - 05.2026
-Facilitated daily outbound calls to promote Coca-Cola products and meet sales targets.
-Enhanced repeat customer orders through effective follow-ups and relationship cultivation.
-Updated and maintained accurate records within CRM systems.
-Coordinate with sales,warehouse and logistics teams to ensure on-time delivery
-Monitor and resolve issues such as wrong deliveries,stock ,shortages or delays
Quotation & Sales Support
Allianz General Insurance
Kuala Lumpur, Malaysia
12.2024 - 05.2025
-Assisted in preparing tailored motor insurance quotations.
-Collaborated with underwriters for necessary approvals.
-Monitored quotation progress and facilitated timely responses.
-Maintain accurate records of quotations and customer data in the system
-Follow up with clients or agents to convert quotations into active policies
-Support sales team in achieving monthly targets and KPIS
IT Support
PKT Logistics
Selangor, Malaysia
09.2022 - 12.2022
- Resolved technical issues for 20+ employees, enhancing overall user satisfaction
- Managed helpdesk ticketing system, streamlining ticket resolution process
- Provided troubleshooting support, ensuring minimal downtime for users
- Coordinate with vendors or senior IT teams for complex technical issues
- Ensure IT equipment in warehouse and office is functioning properly
- Maintain IT documentation, asset inventory, and incident logs
Education
Diploma of Higher Education - Bachelor of Business Administration
Unitar International University
Selangor01-2026
Diploma of Higher Education - Diploma in Technology Management
– KYP (UTM Collaboration)
Pahang01-2023
Skills
- Customer relationship management
- CRM software
- Data analysis
- Sales support
- Project management
- Operations management
- Business development
- Sales and marketing strategies
- Team collaboration
- Communication skills
- Executive communication
- Technical troubleshooting
Languages
English
Proficient
C2
Malay
Proficient
C2
Tamil
Proficient
C2
Interests
- Entrepreneurially driven individual with a strong interest in creating business ideas and utilizing AI technologies to develop innovative solutions and enhance operational performance
Timeline
CX Operations Executive
Telecontinent Sdn. Bhd
08.2025 - 05.2026
Quotation & Sales Support
Allianz General Insurance
12.2024 - 05.2025
IT Support
PKT Logistics
09.2022 - 12.2022
Diploma of Higher Education - Bachelor of Business Administration
Unitar International University
Diploma of Higher Education - Diploma in Technology Management
– KYP (UTM Collaboration)