Turkkasri Kaliappan
Puchong Batu Dua Belas, Selangor
Summary
Dedicated and results-driven customer service professional with four years of experience in retail and BPO. Proven ability to manage general administrative tasks, handle customer inquiries, and collect outstanding payments. Skilled in delivering exceptional customer experiences through effective communication, multitasking, and adaptability. A fast learner with a strong grasp of Microsoft Office and the ability to work efficiently under pressure. Committed to addressing customer needs and providing timely, effective solutions.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Admin Executive
Msfm Associates
07.2024 - Current
- Manage general administrative tasks including answering phone calls, responding to emails, collecting payments from owners, addressing owner complaints, and making reminder calls for outstanding payments.
Inbound Customer Service Representative
TNGD Ewallet Customer Service
04.2023 - 06.2024
- Improved first-call resolution rates by efficiently managing customer issues and complaints.
- Handling customer inquiries and assisting customers in resolving their issues through both phone and email platforms.
Customer Service Representative /Administrative Assistant
Proton Atiara Johan
05.2022 - 03.2023
- Contact existing customers to remind them about service bookings, respond to customer inquiries regarding their vehicles, and manage both inbound and outbound calls and chats.
- Responded to customer requests for products, services, and company information.
Credit Recovery Officer
Akali Resources Sdn Bhd
01.2021 - 03.2022
- Contact customers to collect all outstanding payments, remind them of the payment deadline, and assist them in completing the payment process.
Teacher
3Q MRC
09.2019 - 01.2021
- Review all the books provided by the school and assist students in completing their book. Additionally, conduct both online and offline classes.
Retail Sales Associate
Royal Sporting House
12.2018 - 06.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Provided information on store policies and resolved customer concerns. Ensured the sales floor remained clean, organized, and merchandise was properly displayed.
Education
High School Diploma -
SMK PUCHONG PERDANA
PUCHONG 04.2001 -
Skills
Administrative management
Customer service
Problem-solving
Active listening
Microsoft Office Suite
Retail store support
Friendly and Outgoing
Time Management Skills
Timeline
Admin Executive
Msfm Associates
07.2024 - Current
Inbound Customer Service Representative
TNGD Ewallet Customer Service
04.2023 - 06.2024
Customer Service Representative /Administrative Assistant
Proton Atiara Johan
05.2022 - 03.2023
Credit Recovery Officer
Akali Resources Sdn Bhd
01.2021 - 03.2022
Teacher
3Q MRC
09.2019 - 01.2021
Retail Sales Associate
Royal Sporting House
12.2018 - 06.2019
High School Diploma -
SMK PUCHONG PERDANA
04.2001 -
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