Turgeswary Selvaraj
IT Executive
Taman Senai, Johor
Summary
Driven IT professional with a proven track record at Cape EMS Manufacturing, adept in network and server management, including LAN/WAN, VPN, and Windows Server. Excelled in ITIL practices and end-user training, significantly enhancing system efficiency and user competency. Skilled in leveraging expertise in ERP, SFT, & MES systems for operational excellence.
Overview
5
5
years of professional experience
Work History
IT EXECUTIVE
Cape EMS Manufacturing (M) Sdn. Bhd.
03.2021 - Current
- IT Operation Support: Responsible for providing comprehensive IT support within the company.
- Website & Email Management: Oversee website and email hosting environments.
- Software & Hardware Management: Assist with installations, configurations, administration, and upgrades of software and hardware.
- System Monitoring & Maintenance: Monitor, maintain, and provide ongoing support for information system hardware, operating systems, user account management, server backups, CCTV, door access, antivirus, and email to ensure efficient operation.
- Daily Operations Management: Ensure smooth daily operations of servers, computers, and other hardware and peripheral devices within the office and departments.
- IT Inventory Management: Manage, control, and maintain IT inventory, devices, and facilities to ensure they are in good condition and safe for use.
- User Support & Troubleshooting: Troubleshoot and support end users with PCs, printers, installations, updates, and other peripherals for both software and hardware.
- User Orientation & Guidance: Provide orientation and guidance to users on operating new software and in-house applications (ERP, SFT, MES, and E Ticketing Freshwork).
Warehouse Clerk
99 Speedmart Senai Store
09.2020 - 03.2021
- Data entry-incoming / outgoing deliveries
- Check items and quantity to ensure compliance with Purchase Order / Delivery Order / Invoice /Packing Lists
- Scanning of product barcode into system
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using ERP to update the system.
IT/MIS (Industrial Training)
Beyonics Precision Malaysia Sdn Bhd
08.2019 - 01.2020
- Assist in the installation, configuration, and troubleshooting of computer hardware and software.
- Assist in the administration and maintenance of IT systems and applications
- Support the monitoring and maintenance of servers, backups, and IT infrastructure
- Assist in user account management, including creating, updating, and deleting accounts
- Help manage IT inventory, including hardware, software, and licenses
- Document procedures and create user manuals for common IT tasks.
Education
Institut Latihan Teknikal Putra (Hexapro)
Diploma Computer System Administration (DKM)
Johor 04.2001 -
Institut Latihan Teknikal Putra (Hexapro)
Sijil Computer System Operation (SKM)
Johor01.2018
SMK Indahpura (1)
Sijil Pelajaran Malaysia (SPM)
Johor2016
Skills
Network Administration:LAN/WAN, VPN, firewall management, routing, and switching
Server Management:Windows Server, Active Directory, Group Policy, DNS, DHCP, ,Hyper-V, Azure
Email and Collaboration Tools: Microsoft Exchange, Office 365
CCTV and Door Access Systems: Installation, configuration, and maintenance (ZK,EntryPass and HikVision)
IT Inventory Management: Tracking and managing IT assets
ERP,SFT ,MES Systems & E-Ticketing Systems (Freshworks)
Languages
English
Upper intermediate
B2
Malay
Upper intermediate
B2
Tamil
Advanced
C1
Timeline
IT EXECUTIVE
Cape EMS Manufacturing (M) Sdn. Bhd.
03.2021 - Current
Warehouse Clerk
99 Speedmart Senai Store
09.2020 - 03.2021
IT/MIS (Industrial Training)
Beyonics Precision Malaysia Sdn Bhd
08.2019 - 01.2020
Institut Latihan Teknikal Putra (Hexapro)
Diploma Computer System Administration (DKM)
04.2001 -
Institut Latihan Teknikal Putra (Hexapro)
Sijil Computer System Operation (SKM)
SMK Indahpura (1)
Sijil Pelajaran Malaysia (SPM)