Tulasi Muralee Dharan
Johor
Summary
Business Management Bachelor’s Degree with Honors holder from Munster Technological University.Previously obtained a Diploma in Business Administration & Management under Technology Aircraft and Further Education College.
Efficient Administrative Services Manager with experience in overseeing office operations, managing staff, and developing policies to improve organizational efficiency. Skilled in coordinating administrative procedures, streamlining workflow processes, and implementing cost-saving measures. Demonstrated ability to enhance communication between departments, resulting in optimized operational workflows. Committed to maintaining high standards of organization and operational excellence.
Overview
7
7
years of professional experience
Work History
Front Office Operations Manager
The Grand Hotel
Tralee
09.2022 - 08.2024
- Ensured all front office activities complied with legal, regulatory, and company policies.
- Review contracts, regulations, and procedural guidelines to verify comprehension and compliance.
- Developed strategies to maximize revenue opportunities in the Front Office Department.
- Managed a busy calendar for the executive team, planning and preparing meetings, and communications.
- Liaised with customers, addressed inquiries, handled meeting requests, and answered billing questions to provide outstanding customer care.
- Implemented loyalty programs and promotional offers to retain and attract guests.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
- Managed ateam of 6 front office staff, including hiring, training, and performance evaluations.
Trainee Manager
Murphy's Ice Cream Shop
Killarney
07.2021 - 08.2022
- Assessed company operations for compliance with safety standards.
- Evaluated the needs of departments, and delegated tasks to optimize overall production.
- Set specific goals for projects to measure progress, and assess results.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation using effective interpersonal and people skills.
- Created monthly reports for senior management summarizing operational performance metrics.
- Ensured compliance with food safety regulations and standards.
- Implemented quality control measures to uphold company standards.
Internship as Debt Recovery Assistant
Pierse Fitzgibbon Solicitors
Listowel
01.2020 - 03.2020
- Maintained confidential client documentation to prevent data compromise and comply with HIPAA regulations.
- Worked closely with financial counselors to offer debtors education and resources for financial management.
- Maintained accurate records of all debt collection activities.
- Communicated with clients to provide updates on account recovery status.
- Collaborated with other departments to ensure timely resolution of issues.
- Managed relationships with external parties such as lawyers, bailiffs, and insolvency practitioners involved in the debt recovery process.
- Received payments and posted amounts to customer accounts.
- Drafted letters of demand, court documents and other legal notices for debt recovery.
Business Administrator
Metro Specialist Hospital
Kedah
06.2018 - 07.2019
- Managed the daily operations of the business office, including accounts payable and receivable, payroll, budgeting, purchasing, and inventory control.
- Worked with the management team to improve workflows and eliminate unnecessary tasks.
- Managed office operations, scheduling, and inventory audits.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Responded proactively to concerns and questions by acting on patient feedback.
- Resolved customer complaints in a timely manner while maintaining high levels of customer service.
Internship as Junior Financial Assistant
RHB Banking Group
Seremban
06.2017 - 12.2017
- Reconciled bank statements and other accounts regularly.
- Monitored cash flow positions and provided updates accordingly.
- Assisted with financial forecasting and risk analysis to support strategic planning.
- Prepared journal entries to record various financial activities.
- Assisted managers with additional duties during employee absences.
- Assessed data and information to check entries, calculations, and billing codes for accuracy.
- Prepared monthly and year-end closing statements, financial documents, and invoices.
- Participated in training sessions related to finance best practices.
Education
BACHELOR'S DEGREE OF HONOURS - BUSINESS STUDIES AND MANAGEMENT
MUNSTER TECHNOLOGICAL UNIVERSITY
09.2021
DIPLOMA - BUSINESS MANAGEMENT
TECHNOLOGY AIRCRAFT AND FURTHER EDUCATION
06.2018
Skills
- Multitasking
- Employee supervision
- Oral and writing communication
- Complaint handling
- Ability to work under pressure
- Fast learner
- Leadership skills
- Time management
- Phone etiquette
- Outstanding cleanliness
- Booking/cash up
- Problem-solving skills
- Efficiency in Microsoft Office Suite
- Microsoft Project
- HubSpot
- QuickBooks
- SAP
- SQL server
- Power BI
- HOIST
- OPERA
- Microsoft Teams
- Zoom Meeting
- SharePoint
Affiliations
- Sports: Joined the netball team, physical fitness such as yoga, pilates and strength training.
- Fashion and Modeling: Participate in commercial shoots, runway fashion shows, editorial shoots such as vogue magazine and brand endorsement for Colin Horgan.
- Community Service: Volunteered for the local soup kitchen and environmental clean up community.
- Outdoor Activities: Explore outdoor activities like hiking, camping, cycling and horse riding.
Languages
- English, First Language
- Malay, First Language
- Chinese (Mandarin), Elementary
References
- Eileen Egan, General Manager of The Grand Hotel, eileenegan@grandhoteltralee.com
- Kevin Flanagan, General Manager of Murphy's Ice Cream, kevin@murphysicecream.eu
- Martina Larkin, Debt Recovery Manager of Pierse Fitzgibbon Solicitors, martinalarkin@pierse.ie
- Jackie Gavaghan, Management Practice Lecturer Institute of Technology, jackie.gavaghan@staff.ittralee.ie
- Derville Spring, Work Placement Co-Ordinator Institute of Technology, derville.spring@staff.ittralee.ie
Timeline
Front Office Operations Manager
The Grand Hotel
09.2022 - 08.2024
Trainee Manager
Murphy's Ice Cream Shop
07.2021 - 08.2022
Internship as Debt Recovery Assistant
Pierse Fitzgibbon Solicitors
01.2020 - 03.2020
Business Administrator
Metro Specialist Hospital
06.2018 - 07.2019
Internship as Junior Financial Assistant
RHB Banking Group
06.2017 - 12.2017
DIPLOMA - BUSINESS MANAGEMENT
TECHNOLOGY AIRCRAFT AND FURTHER EDUCATION
BACHELOR'S DEGREE OF HONOURS - BUSINESS STUDIES AND MANAGEMENT
MUNSTER TECHNOLOGICAL UNIVERSITY
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