Tuan Syafiq Hafizziey Tuan Abd Ghani
Consumer Redress | Risk Management & Business Compliance
Seremban
Summary
Highly motivated professional with over 3 years 8 Month of experience in regulatory compliance, quality control, and customer service.Proven Track record in managing listings, ensuring legal adherence, and safeguarding intellectual property. Skilled in leadership, conflict resolution, and operations management. Seeking an entry level position in administration, HR, finance, or procurement to contribute to a dynamic organization
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Consumer Redress [ Risk & Business Compliance ]
CTOS DATA SYSTEM SDN BHD
12.2024 - Current
- Dispute : Expertise in resolving consumer disputes. Investigative skills for handling trade reference
information.
- Compliance Management : Ensuring adherence to the Credit Reporting Agencies Act 2010 (CRA Act 2010). Collaboration with internal and external stakeholders for compliance purposes.
- Data Analysis : In-depth analysis of consumer credit and trade reference information.Verifying data accuracy and ensuring integrity in reporting.
- Problem-Solving : Developing and implementing strategic solutions. Enhancing accuracy and reliability in trade reference data.
- Reporting and Monitoring : Generating and analyzing reports on customer inquiries. Providing insights for service delivery improvement.
- Stakeholder Collaboration : Working across teams and departments to ensure seamless compliance and service quality.
- Attention to Detail : Maintaining high standards of data reliability and accuracy.
Regulatory Assosiate [Content Operations]
Shopee Mobile SDN BHD
7 2023 - 07.2024
- Government Compliance Management : Proficiency in handling and adhering to requests from government bodies such as NEA, HSA, ESG, and LTA to remove listings from the Shopee platform. This involves understanding and navigating regulatory requirements and ensuring prompt and accurate compliance.
- Prohibited Listings Management : Skill in identifying and removing prohibited listings from the Shopee platform, including items that violate legal regulations or platform policies. This includes items such as counterfeit goods, restricted substances, or items that pose safety risks.
- Regulatory Knowledge : Understanding of governmental regulations and policies related to consumer protection, public health, transportation, and environmental standards, ensuring listings comply with these regulations.
- Documentation and Reporting : Ability to maintain proper documentation and records of listings removals as per governmental and platform requirements. This includes documenting the reasons for removal and any communication with governmental authorities.
- Collaboration and Communication : Capability to work collaboratively with governmental bodies, internal teams, and sellers to resolve issues related to prohibited listings and ensure compliance with regulations.
- Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members
IPR Associate [Content Operations]
Shopee Mobile SDN BHD
07.2021 - 07.2023
- Complaint Handling : Proficiency in receiving and managing reports from complainants regarding trademark, copyright, patent, and design infringements. This involves understanding legal and policy frameworks to effectively address complaints.
- Content Moderation : Skill in reviewing and removing listings flagged by complainants to ensure compliance with intellectual property laws and platform policies.
- Platform Compliance : Ability to ensure complete removal of infringing listings from the Shopee platform, adhering to procedural guidelines and legal requirements.
- Documentation Management : Competence in reinstating seller listings after removal, verifying documentation provided by sellers to ensure compliance and legitimacy.
- Conflict Resolution : Capability to resolve disputes between complainants and sellers regarding intellectual property infringements, ensuring fair and lawful outcomes.
- Legal Awareness : Understanding of intellectual property rights and legal implications related to trademark, copyright, patent, and design, enabling informed decision-making and compliance.
QC/QA [Content Operations]
Shopee Mobile SDN BHD
01.2021 - 07.2021
- Executing rigorous Quality Control screenings at a remarkable pace of 5,000 listings daily
- Listing Management : Expertise in efficiently managing and optimizing large volumes of listings on a daily basis.
- KPI Reporting : Proficiency in monitoring and reporting Key Performance Indicators (KPIs) to track performance and support decision-making processes.
- Compliance and Risk Management : Specialized knowledge in identifying and handling prohibited listings, including those involving counterfeit, copyright, and trademark issues.
- Attention to Detail : Ability to meticulously review listings to ensure compliance with legal and platform-specific guidelines.
- Time Management : Skill in prioritizing tasks to meet daily listing targets while maintaining accuracy and quality.
- Communication : Clear and concise communication with managers and team members to report progress, discuss challenges, and implement solutions effectively.
Customer Service Professional
Telekom Malaysia
01.2020 - 01.2021
- Customer Service: Handle inbound calls effectively, addressing customer issues and concerns while maintaining polite and professional demeanor.
- Product Knowledge: Stay updated on new and existing products to provide accurate information to customers during inquiries.
- Communication: Utilize clear and concise communication skills, actively listening to understand and address customer needs.
- Problem-Solving: Quickly identify and resolve customer problems, offering solutions and thinking on your feet when necessary.
- Time Management: Ensure minimal hold times for customers by managing call duration efficiently and effectively.
- Multitasking: Handle multiple tasks simultaneously, keeping track of customer queries and updates to provide timely responses.
Floor Supervisor
Parkson
09.2014 - 12.2015
- Team Management : Manage a sectional area defined by brands, supervising a team of three store executives to ensure smooth operations.
- Visual Merchandising : Check that visual displays and products are in order, ensuring an appealing and organized store environment.
- Customer Assistance : Assist customers with product inquiries, including checking for available stock and providing relevant information.
- Collaboration with HR : Work with HR on daily work schedules and shifts, coordinating team availability and ensuring coverage.
Education
Diploma In Early Childhood Education - Education
International Islamic College
Selangor 03.2011 - 2014.03
Sijil Pelajaran Malaysia -
SEKOLAH MENENGAH KEBANGSAAN SYED AHMAD
Negeri Sembilan 01.2006 - 2011.12
Skills
- Analytical Skills
- Management
- Microsoft Office
- Microsoft Excel
- Regulatory Compliance
- Problem Solving
References
- Name : Syakila Latib
- Position : Head Of Department [ Listings Operation ]
- No H/P : +60193433930
- Email Adress : syakila.latib@shopee.com
Personal Information
- Place of Birth: Kampung Nakhoda
- Date of Birth: 05/22/1993
- Gender: Male
- Nationality: Malaysian
- Driving License: B2,DA
- Marital Status: Single
Hobbies
- Playing Badminton
- Hiking
- Playing Games
Timeline
Consumer Redress [ Risk & Business Compliance ]
CTOS DATA SYSTEM SDN BHD
12.2024 - Current
IPR Associate [Content Operations]
Shopee Mobile SDN BHD
07.2021 - 07.2023
QC/QA [Content Operations]
Shopee Mobile SDN BHD
01.2021 - 07.2021
Customer Service Professional
Telekom Malaysia
01.2020 - 01.2021
Floor Supervisor
Parkson
09.2014 - 12.2015
Diploma In Early Childhood Education - Education
International Islamic College
03.2011 - 2014.03
Sijil Pelajaran Malaysia -
SEKOLAH MENENGAH KEBANGSAAN SYED AHMAD
01.2006 - 2011.12
Regulatory Assosiate [Content Operations]
Shopee Mobile SDN BHD
7 2023 - 07.2024
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