Tuan Haniff Tuan Shukri
Head Of Operations & Support
Petaling Jaya
Summary
A strong Talent Recruiter with professional background in B.A (Hons) Business Administration from University of Hertfordshire, UK. Dedicated Operation Head and Healthcare Professional with more than 7 years of working experienced and history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Area of interest were business development, office operation, human resources, recruitment, audit and customer engagement
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Head of Operations & Support
Kitafund.com
11.2021 - Current
- Working closely with General Manager to oversee the department and responsible for strategic planning, implementing and managing the Operations department activities to deliver the growth priorities, goals, targets and objectives for the department and the company.
- Oversaw daily activities across functions, such as admin, customer service, business development, and campaign user support
- Lead collaborative and strategic decisions with cross-functional teams, and strategic partners in the business in order to develop innovative integrated plans and strategies for the purpose of reaching mutually agreed upon targets
- Designed policies, oversaw customer service flow, and implemented standard operating procedures
- Coordinated customer service operations and find ways to ensure customers and donors retention
- Managed contracts and relations with customers, vendors, partners and other stakeholders
- Oversaw expenses and budgeting to help the organization optimize costs and benefits
- Reviewed and analyzed contractual and initial services actual costs vs budget, and past experiences and distill into lessons for the operations team.
- Held operations' meetings, promote timely meaningful updates/reporting, sharing, brainstorming for better service management on a regular basis.
- Motivated teams to achieve productivity and engagement - Reported on operational performance and suggest improvements
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Talent Recruiter
KSK Risk Management
07.2021 - 11.2021
- Developed and executed on recruitment plan including job advertising, media planning, and brand realisation
- Managed contacts and provided list of talent to Hiring Manager to be considered for interviewing process
- Worked full range of local job advertising tools to generates candidates leads including job boards platform i.e MYFutureJobs, LinkedIn, Indeed, Facebook Jobs, employee referral and social media platform i.e Facebook & Instagram
- Generated marketing tools for recruitment i.e fliers, banners, application form, videos, presentation slides for different target segment and copy writing
- Executed with Hiring Manager to identify and recommend sourcing and recruitment advertising strategies according to job opening and company budget
- Performed qualification analysis, phone screenings, and interview scheduling and provided monthly report to management
- Interviewed with Hiring Manager at least 5-6 candidates per week to identify and assess skills sets, key market segment, position matches, and culture fit
- Assisted and trained candidates undergo examination registration and certification with MII and contract with company
- Developed training tools for new hire on board with the job description and preparatory program
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
Operations Manager
ANC Bio Wellness
09.2019 - 01.2021
- Working closely with the managing/executive director to achieve the organization’s mission and vision
- Assists the managing/executive director by helping to supervise and guide the various departments and serving as the second-in-command of the group
- Developing and overseeing budgets for the organization
- Leads organizational effectiveness by managing operational functions of finance, accounting, contracts, human resources, it, and marketing and supervises staff and contractors in these areas
- Conducting interviews and making final hiring decisions for new workers
- Supervises lines of business leads and provides oversight of their business goals, alignment of goals to support mission and performance toward goals
- Assists with the development and implementation of a comprehensive company development program with current grant fund along with the company and new sources, as determined
- Manages and assists with developing resources for general operating, salary and other related funds
- Oversees compliance with tracks and reports all general operating and salary related resources
- Assists with general marketing and visibility of the organization, builds and maintains key customer relationships and supports the executive director in identifying business opportunities
- Focuses of continual process and operations improvements, oversees daily operations, planning, quality control, and develops and monitors the use of resources
- Creates standard operating procedures (sops), develops tracking and reporting processes and tools, and develops information flows.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance and human resources
Business Development Manager
ANC Bio Wellness
06.2019 - 09.2019
- Developing quotes and proposals for clients
- Developing goals for the development team and business growth and ensuring they are met
- Training personnel and helping team members develop their skills
- Support the development of complex business concepts and strategy for a broad field of customers
- Actively identify and pursue new sales opportunities in addition to managing allocated portfolio
- Develop and implement strategies and tactics to meet and preferably, exceed annual revenue and sales targets
- Oversee the development and delivery of sales and customer service proposals and product/ services presentations
- Provide senior management with relevant, quantified and clear information relating to market activity
- Lead solutions visualization and presentation for new, existing and potential customers
- Support and attend client-engagement initiatives such as business events from time to time
- Communicate new product and service opportunities, special developments, information, market feedback etc
- Identify and build excellent relationships with key decision makers/executives within target organizations, partners and associations
- Responsible for securing and managing strategic partners to further improve and strengthen develop company’s value proposition in the market place
- Current Initiatives Strategy:
- Strengthen business portfolio with potential clients to market series of products under Babydoc brand
- Securing agreement between ANC Bio Wellness and other strategic business partner to deliver the customer experience at the best outcome
- Working in partnership with marketing company by creating loyalty programmed towards customers engagement
- Working together with hospital, clinics and pharmacies to penetrate in the series of products
- Building relationship and be a liaison for doctors, nurses and pharmacist by giving support and assistance if problem arise
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
Lead Pharmacy Technician
Pantai Hospital
Kuala Lumpur
01.2014 - 05.2019
- Assisted the Pharmacist in performing regular inspections on medication storage areas, ensuring compliance with storage requirements and Hospital policies
- Provided customers with pharmacy products to help them with common health conditions and illnesses
- Performed Aseptic preparations or Cytotoxic Drugs Reconstitution (CDR) and Total Parenteral Nutrition (TPN) on rotation
- Ensured accurate and timely transactions in the Purchase Order Inventory (POI) system for Stock Transfers and Department Issues
- Processed ward indents and preparing medicines for in‑patient as well as out‑patient prescriptions
- Supervised junior pharmacy technicians in the task given and kept the working area organized
- Provided day‑to‑day leadership for team members focused on enhancing team steadfastness and department profitability
- Trained, supervised and monitored the work of new and junior pharmacy technicians to ensure ability to perform assigned duties; identified individual training needs and reported to supervisor; directly provided training regarding processes and techniques within assigned area
- Enhanced and maintained relationships with local colleges and universities as well as supervised pharmacy technician students during practical time.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Education
Professional Certificate - Management (Micro-MBA)
Veritas University College
06.2021 - 07.2021
Bachelor of Arts - Business Administration, Management and Operations
University of Hertfordshire
04.2016 - 04.2018
Associate’s Degree - Pharmacy
Universiti Kuala Lumpur
01.2011 - 01.2013
Skills
- Knowledge of business operations
Accomplishments
- Basic Life Support for Healthcare Providers - American Heart Association
- Certified Trust Examiner (CTE) - Federation of Investment Managers Malaysia (FIMM)
- Takaful Certified Examination - Malaysian Takaful Association
- Office Central Training Module, Authentic Venture
Extra-curricular activities
- Stroke Awareness Campaign HKL, KL East Mall
- Program Khairat Kematian, Bumijez
- Program Jelajah Asli Kementerian Belia Sukan, MFWDA
- Modern Data Governance for Healthcare Transformation Roundtable, Informatica by The Ortus Club, Grand Hyatt KL
- International Healthcare Conference & Exhibition, APHM, KLCC
- Service Excellence Program, PHKL
- Volunteer Induction Program, MERCY Malaysia
References
- Azati Syamimi I HR Manager Kitafund I 019-993 3599
- Winnie Kwek I Director KSK Risk Management I 012-289 7221
- Paul Hoe-Kin Ang I Sales Manager I 016-491 8498
- Chung Wei Ern I Asst. Manager I 016-239 8363
Timeline
Head of Operations & Support
Kitafund.com
11.2021 - Current
Talent Recruiter
KSK Risk Management
07.2021 - 11.2021
Professional Certificate - Management (Micro-MBA)
Veritas University College
06.2021 - 07.2021
Operations Manager
ANC Bio Wellness
09.2019 - 01.2021
Business Development Manager
ANC Bio Wellness
06.2019 - 09.2019
Bachelor of Arts - Business Administration, Management and Operations
University of Hertfordshire
04.2016 - 04.2018
Lead Pharmacy Technician
Pantai Hospital
01.2014 - 05.2019
Associate’s Degree - Pharmacy
Universiti Kuala Lumpur
01.2011 - 01.2013
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