Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic
Ts. Umar Zainudin

Ts. Umar Zainudin

Sepang, Selangor

Summary

Dedicated Professional Technologist with 11 years of experience in IT Industry recognize by Malaysia Board of Technologies (MBOT). Adapt at cultivating long-term partnership with lucrative clients. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved company costs while increasing profits by ensure work efficiency. Forward-thinking professional offering 11 years of experience working for IT environment on configuration projects. Trained in various technology area with extensive customer facing skills and history of proactivity. Dedicated to solution-oriented problem-solving. Astute professional highly skilled in large-scale IT installation and upgrade projects. Talented individual offering dynamic skill set in network infrastructure, global connectivity and pre-sales assistance. Over 11 years consulting experience within various technology sector. Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Technical Consultant

NEC Corporation of Malaysia
12.2020 - Current
  • Technical Lead for eGate tower for NIISe project (Immigration Malaysia) .
  • Analyzed client business processes to propose optimal software applications for unique requirements.
  • Improved eGate system by adding new features and infrastructure.
  • Recommended technology upgrades and complementary products to improve client security.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Determined design philosophies and maintained knowledge on latest trends with careful research.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Produce RDS documentation for software development use.
  • Lead and manage engineer team for deployment.
  • Prepared and maintained project budgets and complied with schedules to avoid penalties.

Head of Maintenance Division

Prisma Bytes Sdn Bhd
04.2020 - 12.2020
  • Ensure that the sales target is achieved for the Maintenance department
  • Lead and establish Maintenance sales objectives given by the Company, by forecasting and developing annual sales quotas for regions/territories
  • People manager specially to build up team skills
  • Build a Maintenance team within the company – Managing the available and new resources
  • Develop and organize new business development initiatives in Maintenance Department
  • To ensure that marketing materials and other communications accurately and persuasively present the vision, mission, and value of the organization
  • Ensure all project materials maintain their budget profitability and completed within the respective budgets and monitor the cost control of all projects and to ensure that all projects are completed and delivered in a timely manner
  • Contribute and develop the continuous improvement of Company’s products and services
  • Establish company policy based on Company’s customer needs & expectation to ensure our services are continual improvement from time to time
  • To plan, evaluate and implement regular hardware and system software upgrades based on client needs.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Field Engineer

Advance Jupiter Sdn Bhd
10.2016 - 03.2020
  • Act as lead engineer on-site for KLIA, klia2 and 52 TNB site.
  • Plan resource, manpower and project timeline
  • Managed team in troubleshooting efforts that alleviated errors.
  • Come out with action plan and schedule
  • Identified any key changes to project that could affect cost, completion date and customer relationship.
  • Monitor project progress
  • Lead installation on site
  • Liaise with client to ensure smooth project delivery
  • Perform UAT and prepare handover document to be signed off with client
  • Standby for any complex after working hours
  • Involve in new site setup
  • Provide on board training for new joiners
  • Safety person in charge onsite (Attended NIOSH Tenaga safety passport level 1)
  • Provide service deliverables as defined by agreed client SLAs and objectives
  • Provide 2nd level support across multiple distributed environments
  • Identify and rectify technical barriers to successful remote management
  • Provide problem escalation to other groups/leaders as necessary
  • Complete daily operations checklists
  • Promote positive customer support training experience once project was completed
  • Manage team in troubleshooting efforts that alleviated errors
  • Determine root cause and provided corrective action to prevent future failures through investigation and analysis
  • Serve as liaison between site engineering team and field to coordinate work in accordance with design and construction documents
  • Apply expertise in comprehensive root cause failure analysis specialize in milestone application and architecture
  • Assessed processes on monthly\weekly basis to assure that Project progressed as scheduled and met contract specifications
  • Promoted positive customer support training experience once project was completed.
  • Coached 8 system engineer.

Executive – IT Operation Support

Malaysia Airports Holdings Berhad
11.2013 - 10.2016
  • Act as Technical Lead for klia2 for network and security.
  • Perform 1st and 2nd level support for networks and overall IT operation system. (AD, ,ACAM, Server Administration, Network Monitoring ( Dude ), FIDS, SCADA, Special Project).
  • Ensure 99% system availability for overall airport operation.
  • Extensive troubleshooting of network performance, health, configuration and also debug when suspected high utilization or spanning tree looping issue.
  • Provide desktop/laptop and mobile support, email management (domino lotus notes).
  • Monitor and ensure backup, storage, and disaster recovery.
  • Troubleshoot and resolve complex hardware, connectivity problems, intermittent and system problems.
  • ISMS Person in Charge for ITOS Klia2 Department.
  • ISMS Committee member to update risk assessment and improve safety and risk time by time.
  • Provide technical report for all technical issues and presented to management on monthly meeting.
  • Ensure all equipment monitored and all access controlled and logged.
  • Delegate assignments based on operation needs and knowledge of individual team members.
  • Set, enforce, and optimize internal policies to maintain efficiency and responsiveness to demands.
  • Collaborate with management, technical crew members and fellow supervisors to organize efficient airport IT operations and achieve demanding schedule targets.
  • Produce accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team efficiency.

Project Executive, ICT Consultant

Malaysia Airports Holdings Berhad
11.2011 - 11.2013
  • Act as team lead on site, responsible for giving technical advice and making decision
  • Work as concept design consultant for design and build package
  • Act as person in charge for all ICT packages including cabling, ISP, OSP, CCTV, ACAM, PC, Flight Info Display System and Network
  • Design cable tray routing for whole klia2
  • Design SER ROOM, MDF also telco room location to ensure all structure cabling not exceed cabling limitation
  • Design fiber and copper infrastructure for all 80 SER room, 2 MDF and 1 CMDF room
  • Ensure all contractor progress in line with master planner and coordinate with other parties while installing front end equipment
  • Plan location of 10800 data point for all ICT point
  • Ensure each cable tested and comply the specification
  • Give recommendation and advise if there is any issue on site
  • Attend ICT related Request for Inspection (RFI) and compliance checking
  • One of ORAT team to test functionality of airport system before approved to be use by public
  • Organize instruction material, including constructing bulletin boards and setting up work areas
  • Work with Project Manager to resolve site problems, improve efficiency and provide exceptional customer service
  • Manage quality assurance program including on site evaluations, internal audits and customer surveys
  • Negotiate agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Conducted walk-throughs with clients and consultant team prior to project close, completing punchlists and answering all questions.

Education

Information Technology Hon's - Software Engineering

Universiti Malaysia Terengganu (UMT)
Kuala Terengganu

Matriculation Program -

Johor Matriculation College (KMJ)
Johor

Skills

  • User Training
  • Post Sales Technical Consulting
  • Team Member Development
  • Technical Diagnostics
  • Technical Presentations
  • Technical Competency
  • User Acceptance Testing (UAT)
  • Client Requirements
  • Providing Feedback
  • Professional Relationships
  • Customer Loyalty
  • Implementing Projects
  • User Documentation Production
  • Effective Customer Communication
  • Operational Efficiency
  • Technology Planning
  • Technical Writing
  • Interdepartmental Collaboration
  • Project Conflict Management
  • Problem Solving
  • Negotiation
  • Presentation
  • Customer Facing
  • troubleshooting
  • Team Player
  • IT infrastructure
  • Networking
  • SAN and NAS storage
    IP Recording, IP Camera, and Video Analytics
  • Structure Cabling
  • Windows Operating System (Server and PC )
  • The Dude – Network Monitoring used in klia2
  • Project Management
  • IT Operation Management
  • Datacenter

Accomplishments

  • KLIA2 Project
  • KLIA and KLIA2 CCTV upgrade Project. ( 4 datacentre)
  • KLCC CCTV system and infrastructure upgrade.
  • Setia Haruman, Cyberjaya (GPON network for apartment home high-speed internet).
  • Efficient Technologies, Bukit Jelutong (SAN switch and servers' deployment and configuration).
  • Pengerang RAPID (installation, configuration (Bosch BVMS) and integration of CCTV and Intercom system).
  • Tanjung Bin Power Plant (Warehouse CCTV System).
  • AKPK, Maju Junction (Ruckus WIFI solution).
  • KLIA and KLIA2 Video Analytic integration.
  • TNB PMU, ZONE AND WISMA CCTV IT infrastructure installation (Deploy server, storage and network switch).
  • King Henry International School. (Thermal and LCD Screen Solution)

Certification

  • Professional Technologist , IT (MBOT)
  • Graduate Technologist (MBOT)
  • Veeam VMSP 2021
  • Veeam VMTSP 2021
  • H3C Certified Product Specialist
  • Bosch Video Analytics Technical Expert
  • Bosch IP Camera Technical Expert
  • Bosch IP Recording Technical Expert

Affiliations

  • NEC Toastmasters Club - Vice President of Public Relation - Charter member.
  • Malaysia Board of Technologist (MBOT) membership.

Timeline

Technical Consultant

NEC Corporation of Malaysia
12.2020 - Current

Head of Maintenance Division

Prisma Bytes Sdn Bhd
04.2020 - 12.2020

Field Engineer

Advance Jupiter Sdn Bhd
10.2016 - 03.2020

Executive – IT Operation Support

Malaysia Airports Holdings Berhad
11.2013 - 10.2016

Project Executive, ICT Consultant

Malaysia Airports Holdings Berhad
11.2011 - 11.2013

Information Technology Hon's - Software Engineering

Universiti Malaysia Terengganu (UMT)

Matriculation Program -

Johor Matriculation College (KMJ)

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Ts. Umar Zainudin