Ts. Prem Kumar Santhirabalam
Klang
Summary
Dynamic and team-oriented individual with 19 years of experience in Infrastructure operations, people management, risk mitigation and project leadership. Innovative and driven with a passion for delivering high-quality work in a timely manner. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements.
Overview
20
20
years of professional experience
Work History
Manager
KPMG Malaysia
02.2022 - Current
- Project Manager for Cloud ERP implementation for Cahya Mata Sarawak Berhad and Cahya Mata Phosphates Industries (May 2022 - Aug 2024). Project value: RM 4.2M.
- Modules covered are: Finance, Procurement & Vendor Management, Inventory Management, Plant Maintenance, MRP, Human Resource Management, Document Management System, Ticketing Management System, Order Management & Real Estate Management.
- Project Consultant for Malaysian Communications and Multimedia Commission (MCMC)(Feb 2022 - Oct 2022). Project value: RM 1.1M.
- Managed and Completed Project Management Framework for Disaster Recovery Center Team and 5G Delivery Office (MCMC).
- Assumed additional role as Technical Manager to assist and overseeing other assignments to guide the Project Managers on IT Infra/Software/Hardware/Network/Database requirements.
- Managing resource utilization, trainings, Internship allocation, hiring and overall resource planning for the Project Management Office team.
- Managing seven (7) direct reports.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Training Manager (Freelance)
Amanra Systems Sdn Bhd
09.2020 - 02.2022
- Coordinated Penjana HRDF trainings - B40, SME & GIG segment. Total of 270 participants with 30 participants each batch.
- Gathered data about course success and participant experiences to help with future course planning.
- Verified proper tracking in newly created databases of all students and instructors leaves, attendance, scores and overall performance.
- Liaised between trainers and training providers in developing new training programs (Blockchain & IoT)
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Delivered new employee onboarding and training sessions
Technical Account Manager
Lenovo Technology Sdn. Bhd. (Lenovo Malaysia)
04.2019 - 10.2019
- Managed SME and Public sector Premier Accounts
- Managed the technical support team to fix laptop and desktop hardware and software errors (Hard drives, Memory card, Network card, LCD screen, Keyboard replacement, Anti Virus, Windows 10, Windows Office)
- Recommended changes, improvements or deletions in products according to customer feedback
- Developed and implemented pursuit plans for all opportunities with assigned key accounts
- Attended trade shows and seminars to promote products and learn about industry developments
- Submitted monthly reports, including booking forecasts, monthly highlights and CRM entries
- Designed and created TAM Handbook for TAM team across region
- Created and established process flow and documentation for account management, field service, buffer parts planning and vendor on-boarding
- Engaged in tool and process improvements to streamline customer success activities and services.
IT Manager
Dell Global Business Center
07.2017 - 02.2019
- Increased IT productivity, efficiency, agility and responsiveness, leading a team of 12 to design a VMware high availability solution
- Resolved implementation and operation issues with product manufacturers
- Led and managed a staff of 12 team members based in Malaysia and Brazil in administering and support complex IT infrastructure (Windows Servers, Linux Servers, VM Servers and Azure)
- Supported business continuity and disaster recovery activity
- Planning on DevOps and SRE model
- Ensure Production and Non-Production Servers runs 24x7 and meet SLA in resolving Incident & Change
- Drive automation initiatives to improve operation excellence - converted C drive Incident ticket onto Self-Service form for adding space
- Work with teams across the board to develop proactive maintenance plans, scheduling and maintenance windows, implementation and follow up
- Work with staff on their performance and development plan every quarter. Conduct 1 x 1 regularly to follow up on the team member's progress
- Continue to up-skill staff’s knowledge and skill to meet the technology advancement
- Worked closely with management teams to plan, develop, coordinate and execute strategies aligned to organization's vision, mission and purpose.
- Interviewed, hired, trained and mentored Intern staff by coaching daily, leading performance reviews and offering constructive feedback.
Application Management Advisor (Team Lead)
Dell Global Business Center, L3 Monitoring Engineering
11.2014 - 07.2017
- Led the APJ HACKATHON team (Innovation Idea competition) and won 1st prize. (8/25/16) - Idea title: Oracle Database Decommission Process Improvement
- Presented whitepapers on Oracle Enterprise Manager 13c agent installation and migration at Oracle Open World (San Francisco, US) - 2016
- SME for Oracle Enterprise Manager tools - worked together with Oracle consultant finding root cause for Oracle DB and Oracle Apps issues.
- Led the Oracle Siebel monitoring project – June 2016
- Led the Automation project using the Agile methodology (Sprint) – October 2015 – May 2016
- Graduated as Dell’s Emerging Star 2015
- Completed OEM12 to OEM13c migration project
- Appointed as POD leader consist of 4 members to lead initiatives, automation and improvement plan for System Management tools (Control M, TFS, Remedy, Troux, ARIS & CMDB)
- Reduced 30% number of incidents by finding root caused on incidents and increases 96% SLA for better customer service - worked across the board with DB team, Server team, Apps team and Network team.
- Supported the task tickets from L2 team on Production and Non Production issues - mainly on RHEL/ OEL and Oracle DB failures.
- Actively participated on Critical bridge calls until issues resolved.
Application Management Senior Analyst (Team Lead)
Dell Global Business Center, L2 Global Monitoring
04.2010 - 11.2014
- Migration of Oracle Enterprise Manager 10g to Oracle Enterprise Manager 12c – Completed on 3rd March 2013
- Worked with ITSM team on migration from BMC Remedy to ServiceNow. Migrated CMDB, Support group, Knowledge Management, PCAT & OPCAT and Priority
- Worked with Oracle DBA to resolve DB related problems, improve operations and provide exceptional customer service - Post OEM12c migration.
- Supported incidents escalated by L1 team on Monitoring alerts on Windows/Linux servers, Oracle and SQL DB.
- Prepared Working Instructions to L1 team to reduce escalations and bridge the knowledge gap.
- Setup L1 Monitoring team in Bangalore & Cyberjaya – Jan 2015
Application Management Analyst
Dell Global Business Center, L1 Global Monitoring
11.2006 - 04.2010
- Transition of Database tools support function from L1 to L2 (DELL) – June 08 to August 08
- Transition of Data Center tools from Limerick (Ireland) DC to Cyberjaya Command Center – July 2007 – September 2007
- Led the 4th Annual Improvement Plan – Establish standard process with clear roles & responsibilities for excellent service delivery
- Team member on the 7th Annual Improvement Plan – Establish workforce skill and knowledge development strategy to achieve center of excellence
- Supported incident tickets as first responder for Monitoring tools issues - hardware and software failures from Windows and Linux servers.
System Operation Analyst
IBM Malaysia, Malaysia Airlines Data Center
09.2004 - 11.2006
- Perform first level diagnosis of network communication down or TPF/batch job failure
- Perform the scheduled IPL (Initial Program Loading) for MVS & TPF systems
- Perform data back-up on daily basis as well as monthly (data recovery)
Education
MBA - undefined
University Of Wales Trinity Saint David
Ceredigion, Wales2019
Bachelor of Science - Business Information Systems
University Of Wales
Cardiff, Wales2003
Skills
Key Competencies:
- Project Management
- People management & Team development
- Employee evaluations/reviews
- Excellent communication skills
- New employee mentoring
- Technical consulting
- Relationship development
- Client needs assessments
- Process improvements & documentations
Technologies:
- Oracle Enterprise Manager tool (10g, 12c & 13c)
- Monitoring tools (SCOM, BMC Patrol, ServiceNow, BMC Portal, Foglight, BMC Remedy)
- BMC Service Impact Manager (SIM), CMDB, AMDB, Troux
- Linux Server support (Redhat & Oracle Enterprise Linux)
- Windows Server support (Physical & VMs)
- CRM tool, Tableau, QlikSense
Additional Information
- Professional Certificate of CyberSecurity, Aramada Teguh Consultancy, 20th Oct 2021
- Six Sigma Yellow Belt Professional, VMEdu, Inc, July 5th 2021
- Google Cloud Platform Essential Training, Tertiary Infotech Sdn Bhd, March 22nd 2021
- Certified ITIL v3 Intermediate, PeopleCert Group, September 30, 2011
- Certified Dale Carnegie Course: The Essence of Leadership, Dale Carnegie & Associates, Inc - April 18th 2018
- Project Management: Fundamentals, Dunville Training Group, 7th & 8th May 2009
- Decision Making & Time Management, Dunville Training Group, 29th & 30th July 2009
- Effective Presentation & Business Writing Skills, Dunville Training Group, 25th & 26th August 2009
- Process Improvement & Goal Setting, Dunville Training Group, 12th & 13th October 2009
- Career & Team Management, Dunville Training Group, 27th & 28 January 2010
- Customer Service & Leadership Skills, Dunville International, 13th & 14th August 2012
- Oracle Enterprise Manager 10g Grid Control Ed 2, Oracle University, 18th September 2009
- Oracle Database 11g: Administration Workshop I Ed 2, Oracle University, 13th May 2011
- Oracle Database 11g: New Features for Administration Ed 2 PRV, Oracle University, 21st Oct 2011
- Oracle Enterprise Manager Cloud Control 12c: Install & Upgrade Ed 1 LVC, Oracle University, 11th December 2012
- Using Oracle Enterprise Manager Cloud Control 12c Ed 1 LVC, Oracle University, 14th December 2012
References
- Quinsy Bati, Director, +6012 302 7625
- Soorin, Amanra Systems, Director, +60 16-210 3524
Affiliations
Malaysia Board of Technologist - Professional Technologist
CSR Activities
- Coding for fun activity for kids at The Budimas Charitable Foundation - 2019
- Raised fund by selling food items for National Stroke Association Of Malaysia (NASAM) - 2018
- Go Green - Tree planting activity at Taman Botani Negara Shah Alam - 2017
- Coloring contest with kids at Pusat Penjagaan Kanak-Kanak Cacat Taman Megah - 2017
Timeline
Manager
KPMG Malaysia
02.2022 - Current
Training Manager (Freelance)
Amanra Systems Sdn Bhd
09.2020 - 02.2022
Technical Account Manager
Lenovo Technology Sdn. Bhd. (Lenovo Malaysia)
04.2019 - 10.2019
IT Manager
Dell Global Business Center
07.2017 - 02.2019
Application Management Advisor (Team Lead)
Dell Global Business Center, L3 Monitoring Engineering
11.2014 - 07.2017
Application Management Senior Analyst (Team Lead)
Dell Global Business Center, L2 Global Monitoring
04.2010 - 11.2014
Application Management Analyst
Dell Global Business Center, L1 Global Monitoring
11.2006 - 04.2010
System Operation Analyst
IBM Malaysia, Malaysia Airlines Data Center
09.2004 - 11.2006
MBA - undefined
University Of Wales Trinity Saint David
Bachelor of Science - Business Information Systems
University Of Wales
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