Ts Nasaruddin Hussein

Account Manager and key person for interco account (Malaysia Airlines, Firefly) & 3rd Party Customers (Air Borneo, US Bangla Airlines, Virgin Australia etc)

• Acted as the main focal point on customer interface, considering contractual service agreements and internal KPIs.
• Responsible as initial contact from all customers assigned for all issues related to daily operational or non-operational businesses.
• Provide active consultation to customers in finding the right solution and pro-actively sell customer-oriented services.
• Identified revenue opportunities and up-sold potential services to enhance sales activities.
• Support in developing proposals, quotations, and contracts for new and existing customers.
• Contributed information and recommendations to customers, ensuring thorough follow-through as the primary contact.
• Provide support at the operational level and ensure its ongoing progress and development inclusive of resolving customer complaints.
• Managed commercial processing and operational handling of contract responsibilities, focusing on cost-effectiveness.
• Coordinate customer requirements to cross functional business units within MAB Engineering Services Sdn Bhd and Malaysia Aviation Group companies to meet customer requirements by maintaining an internal and external performance dialogue.

• Led integrated programme team across functional and technical areas to meet customer requirements within CTRM AC resources and financial goals.
• Delivered program achievements in quality, cost, and on-time deliveries.
• Ensure program’s quality and requirements compliance
• Accountable for team performance, focusing on team dynamics, product deliveries, and programme process improvements.
• Maintained effective relationships with other IPTs and functional and technical units.
• Program’s process continuous improvement and cycle time reduction
• Arranged and allocated resources to meet programme requirements.
• Ensuring the availability of resources – man, machine and material in delivering programme deliverables
• Initiate regular and effective communication within the team and meet the reporting requirements of the management.
• Self and Team members’ developments.
• Liaison between customer and management and program
• Review planning, materials, deliveries & output against demand outline by customer to meet on time delivery.
• Program Lead for A350 Fan cowl Xtra-Wide-Body & A350 Aft Cascade Rings under Program Management department.

• Assisted in implementing quality programmes for customer Spirit AeroSystems.
• Main project with A320, A321 & Sheet Metal Works parts for Spirit Malaysia.
• Experience in machining, special process and sheet metal works.
• Coordinate the First Article Inspection activity and the preparation of First Article Inspection Reports (FAIR) submission to customers.
• Coordinated customer complaints and quality concerns, ensuring timely responses to enhance customer satisfaction.
• Drive MRB team for customer complaints/internal rejection/customer quality concerns and to ensure implementation of robust corrective action.
• Notify customer on any suspected escape and to execute in a timely manner the necessary actions such as screening and segregating of goods.
• Coordinate respective customer and product audits.
• Support internal and external audits such surveillance and NADCAP audits.
• Ensure all Non-Conformance Reports (NCR) for systems, processes or product non-conformances are closed in a timely manner.
• Establish Quality Plan for respective project.
• Established Control Plan, chaired meetings, and maintained document updates to ensure compliance with quality standards.
• Coordinate PPAP compilation submission and approval from customer activities.
• Participated actively in all Advance Product Quality Planning (APQP) activities.
• Provide insights/inputs for PFMEA maintenance.
• Review quality requirements of contracts, PO’s, and amendments to awarded contracts.
• Generate appropriate documents, inspection plans & work instructions for Quality Controllers as guide to carry out their duties according to the relevant requirements.
• Supported Quality Control team on QAP activities.
• Coordinate all Last Article Inspection Activity, customer sample part storing.
• Actively participated in continuous improvement initiatives within the quality department, contributing to enhanced operational efficacy.
• Verify BOM, PPS, Internal Drawing, Sketch and Internal COS and ensure it is accurate/fit for manufacturing activities.
• Perform gap analysis on quality related process and process specification change and efficiently cascade relevant information to all stakeholders.
• Coordinate Customer Change Board (CCB) meeting to flow down any quality requirement introduction/change on product/process.
• Supported project activities for A350 and A321XLR at Spirit Malaysia and Prestwick.

• Collaborated with Program Management 3 on customer projects for Collins Aerospace.
• Main project with A350 Fan Cowls, GTF (Geared Turbo Fan) PW1000G Series Engine, Bombardier Aerospace & Mitsubishi Regional Jet (MRJ) Fan Cowls.
• Supporting Project for B787 Fan Cowls (Bond & Assembly) and A400M M1F03 on mid 2017 till end 2018.
• Gained hands-on experience in composite manufacturing and assembly of metallic components.
• Managed programs ensuring quality support and effective manufacturing engineering activities.
• Ensures the validity of products and specifications configuration.
• Customer liaison in managing requirement on fabrication parts, customer complaint & quality performance.
• Coordinate First Article Inspection and new process/equipment/facility/personnel qualifications.
• Provide a quality inspection plan for each running program, trained inspector & manage manpower arrangement to inspect daily parts.
• Report to the management on product performance, quality issue escalation & perform MRB whenever there’s nonconformance occurred.
• Practices and implements lean manufacturing philosophies, 5’s, Kaizen and any other lean tool.
• Established new start-up programs through post FAI production, providing continuous support to steady-state programs.
• Perform audit or verifications of product compliance, both internal and external.
• Provided change review inputs assessing cost impacts on products, manpower, equipment, materials, and processes.
• Managed Material Review Board (MRB) for Non-Conformance Reports (NCR), conducting root cause investigations and developing corrective action plans.
• Practices and implements lean manufacturing philosophies, 5’s, Kaizen and any other lean tool.
• Implements cost saving activities by reducing the cost of final products through optimizing manufacturing flow, processes, manpower methodology, materials and equipment efficiency etc.

• Supported LAE and technician personnel in B737, B777, and ATR aircraft hangar operations during A-D checks and cabin interior maintenance, contributing to efficient workflow and operational readiness.
• Maintained clean, safe working environments to eliminate accident risks.
• Worked closely with team members to complete projects on time.
• Managed complaints with calm, clear communication and problem-solving.