Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Ts. Hamie Ikhwan Husin

Ts. Hamie Ikhwan Husin

Technical Service Engineer
Kuala Lumpur

Summary

Professional engineer with strong background in technical service. Skilled in troubleshooting, system analysis, and providing effective solutions to complex technical issues. Known for strong team collaboration and efficiency in adapting to changing needs. Exceptional communication and problem-solving abilities, ensuring reliability and seamless service delivery.

Overview

14
14
years of professional experience
8
8
Certifications

Work History

Technical Service Engineer (Surgical & Renal Care)

B.Braun Medical Supplies Sdn. Bhd. (Aesculap)
11.2016 - Current
  • Test, troubleshoots and repairs equipment and components according to established quality procedures; conduct tests to ensure that repaired products meet technical specification.
  • Traces and test components to relocate defects using a variety of test equipment including standard automatic testing equipment, specialized measuring instrument and etc.
  • Compare test result with specifications and standards; record test result data.
  • Deliver post-sale services at customer sites including installation, maintenance, and repair of the product and services to ensure the product function properly.
  • Assuring all service contract are being undertaken within the stipulated time frame and guidelines.
  • Maintaining tools and test equipment properly and ensuring they are calibrated.
  • Responsible for providing feedback from the market to manager regarding products including coordinating gaps between product functionality and market/customer demands.
  • Provided comprehensive training sessions to end-users, including healthcare professionals and technicians, on the proper operation, maintenance, and troubleshooting of medical equipment covered under warranty. Ensured that users had a clear understanding of the equipment's functionalities, safety protocols, and warranty coverage terms.
  • Tailored training programs to suit the specific needs and technical competencies of diverse user groups, adapting the content and delivery method accordingly. This approach enhanced the effectiveness of training and user confidence in equipment usage.
  • Conducted hands-on demonstrations and practical exercises, allowing users to gain practical experience in equipment operation, routine maintenance, and basic repairs. This approach empowered users to address minor issues independently, reducing the need for service calls.
  • Developed user-friendly training manuals, guides, and reference materials, ensuring that users had access to essential information for quick reference and troubleshooting. These resources served as valuable tools for ongoing user support.
  • Maintained open channels of communication with users, offering ongoing technical assistance and troubleshooting guidance. This proactive approach minimized equipment downtime and contributed to high user satisfaction.
  • Implemented assessment mechanisms to evaluate user competence and understanding of equipment maintenance procedures. Issued certifications to users who successfully completed training programs, further promoting accountability and adherence to warranty guidelines.
  • Acted as a liaison between users and the product development team, gathering feedback on equipment performance, ease of use, and areas for improvement. This valuable user feedback played a pivotal role in enhancing product design and functionality.
  • Warranty compliance - Ensured that users complied with warranty terms and conditions, guiding them in avoiding actions that could void the warranty. This proactive approach protected both users and the company's interests.
  • Perform and participate in the internal controls, including twice annual physical inventories check, and operating procedures that will protect these spare parts from theft, loss, or unnecessary depreciation.
  • Ordering and managing repair parts cycle times.
  • Conducted training sessions for clients, increasing their understanding of products and improving operational efficiency.
  • Proactively identified areas for process improvement, leading to the implementation of new strategies that increased departmental efficiency.
  • Actively attended operating theatre (OT) cases to assist surgeons with the proper setup, operation, and handling of medical devices during procedures, ensuring smooth surgical workflows and optimal device performance.

Junior Consultant (Medical Equipment Planner)

Advance Pact Sdn Bhd
07.2014 - 10.2016
  • Healthcare project involve: IIUM Medical Centre, Kuantan, Pahang; Hospital Kuala Krai, Kelantan; Hospital Dungun, Terengganu; Hospital Raja Perempuan Zainab II, Kota Bharu, Kelantan (Ambulatory Care Centre); Hospital Bentong, Pahang (Accident & Emergency New Building).
  • Understanding of the project and preparation of total medical equipment brief for the project.
  • Preparation of typical room equipment list.
  • Advisory and reviewing the contractors proposal on the equipment.
  • Finalizing the total equipment requirement with interaction with the customer.
  • Advising on the bills of quantity and costing.
  • Setting the protocol of testing and commissioning of the equipment fulfilling the performance and the safety requirement.
  • Supervision on the delivery schedule and attendance to the issue related to equipment.
  • Ensure smooth handover to the customer for the operation of this equipment.
  • Warranty management / maintenance supervision of the equipment handed over to the customer.
  • Attends to the issue relating to the equipment post handover.
  • Procurement - Services Department: Hospital Jempol, Negeri Sembilan; Hospital Port Dickson, Negeri Sembilan; Hospital Tuanku Ampuan Najihah, Negeri Sembilan; Hospital Tuanku Jaafar, Negeri Sembilan; Hospital Jelebu, Negeri Sembilan.

Intern

Radicare (M) Sdn Bhd
01.2011 - 06.2011
  • Plan Preventive Maintenance (PPM)
  • Corrective Maintenance Work
  • Testing and Commissioning Procedure
  • Safety Information for Machine Operation.

Education

Diploma of Engineering Technology (Hons) - Medical Electronics

University Kuala Lumpur, British Malaysian Institutes
Gombak, Selangor
01.2008 - 01.2011

Bachelor of Engineering Technology (Hons) - Medical Electronics

University Kuala Lumpur, British Malaysian Institute
Gombak, Selangor
01.2012 - 01.2014

No Degree - Single Phase Electrical Wiring (PW2)

Azmida Technical College
Selangor
04.2001 -

Skills

High Speed Drill

Drill & Reamer

Reciprocating Saw

Oscillating Saw

Dermatome

Camera System (Laparoscopy 2D & 3D)

Electrical Surgical Unit (ESU)

Ultrasonic Dissecting Machine

Intracranial Pressure (ICP) Monitor

Orthopedics Navigation System

Hemodialysis Machine

Certification

Registered Engineering Technologist with Board of Engineer Malaysia (MBOT)

Personal Information

  • Date of Birth: 01/23/90
  • Gender: Male
  • Nationality: Malaysian
  • Driving License: B2, D
  • Marital Status: Married
  • Place of Birth: Kelantan

Timeline

Technical Service Engineer (Surgical & Renal Care)

B.Braun Medical Supplies Sdn. Bhd. (Aesculap)
11.2016 - Current

Junior Consultant (Medical Equipment Planner)

Advance Pact Sdn Bhd
07.2014 - 10.2016

Bachelor of Engineering Technology (Hons) - Medical Electronics

University Kuala Lumpur, British Malaysian Institute
01.2012 - 01.2014

Intern

Radicare (M) Sdn Bhd
01.2011 - 06.2011

Diploma of Engineering Technology (Hons) - Medical Electronics

University Kuala Lumpur, British Malaysian Institutes
01.2008 - 01.2011

No Degree - Single Phase Electrical Wiring (PW2)

Azmida Technical College
04.2001 -

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Ts. Hamie Ikhwan HusinTechnical Service Engineer