Tseng Yao Lai
Bandar Puchong Jaya, Puchong, Selangor, Malaysia
Summary
Enthusiastic and results-driven recent graduate with a Bachelor's degree, offering a unique blend of academic knowledge and hands-on experience in the fast-paced environments of both the gaming industry and logistics operations. Adept at adapting to diverse roles, demonstrating a strong work ethic, and possessing a keen eye for detail.
Overview
6
6
years of professional experience
Work History
Operation Internship
J&T Cargo (Malaysia) SDN. BHD.
05.2023 - 09.2023
- Conducting daily data monitoring to identify and address irregularities in waybill processing.
- Coordinating the timely delivery of parcels that have been held at hub for extended period, ensuring efficient parcel flow.
- Monitoring operational quality of all regional hubs, proactively identifying operational issues, and taking appropriate disciplinary actions to maintain high service standards.
Casino Croupier
Genting Malaysia Berhad
12.2017 - 03.2019
- Carry Out gaming-related duties, provide efficient customer service and ensure maximum gaming security.
- Utilized keen, quick-thinking mental arithmetic abilities to calculate accurate customer bets and payouts.
- Welcomed casino customers with warmth and enthusiasm, delivering faultless service for outstanding satisfaction ratings.
- Maintained game efficiency and integrity to consistently meet positive casino service expectations.
Education
Bachelor of Business (HONS) -
UOW Malaysia University College
Glenmarie, Shah Alam 2023
Foundation Degree in Arts
UOW Malaysia KDU University College
Glenmarie, Shah Alam2020
SPM
Sekolah Menengah Kebangsaaan Temin
Jerantut, Pahang 2017
Skills
- Problem-Solving
- Hand-Eye Coordination
- Perceptiveness
- Logical Reasoning
- Calculating Payouts
Timeline
Operation Internship
J&T Cargo (Malaysia) SDN. BHD.
05.2023 - 09.2023
Casino Croupier
Genting Malaysia Berhad
12.2017 - 03.2019
Bachelor of Business (HONS) -
UOW Malaysia University College
Foundation Degree in Arts
UOW Malaysia KDU University College
SPM
Sekolah Menengah Kebangsaaan Temin
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