Summary
Overview
Work History
Education
Skills
Timeline
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Tseng Yao Lai

Bandar Puchong Jaya, Puchong, Selangor, Malaysia

Summary

Enthusiastic and results-driven recent graduate with a Bachelor's degree, offering a unique blend of academic knowledge and hands-on experience in the fast-paced environments of both the gaming industry and logistics operations. Adept at adapting to diverse roles, demonstrating a strong work ethic, and possessing a keen eye for detail.

Overview

6
6
years of professional experience

Work History

Operation Internship

J&T Cargo (Malaysia) SDN. BHD.
05.2023 - 09.2023
  • Conducting daily data monitoring to identify and address irregularities in waybill processing.
  • Coordinating the timely delivery of parcels that have been held at hub for extended period, ensuring efficient parcel flow.
  • Monitoring operational quality of all regional hubs, proactively identifying operational issues, and taking appropriate disciplinary actions to maintain high service standards.

Casino Croupier

Genting Malaysia Berhad
12.2017 - 03.2019
  • Carry Out gaming-related duties, provide efficient customer service and ensure maximum gaming security.
  • Utilized keen, quick-thinking mental arithmetic abilities to calculate accurate customer bets and payouts.
  • Welcomed casino customers with warmth and enthusiasm, delivering faultless service for outstanding satisfaction ratings.
  • Maintained game efficiency and integrity to consistently meet positive casino service expectations.

Education

Bachelor of Business (HONS) -

UOW Malaysia University College
Glenmarie, Shah Alam
2023

Foundation Degree in Arts

UOW Malaysia KDU University College
Glenmarie, Shah Alam
2020

SPM

Sekolah Menengah Kebangsaaan Temin
Jerantut, Pahang
2017

Skills

  • Problem-Solving
  • Hand-Eye Coordination
  • Perceptiveness
  • Logical Reasoning
  • Calculating Payouts

Timeline

Operation Internship

J&T Cargo (Malaysia) SDN. BHD.
05.2023 - 09.2023

Casino Croupier

Genting Malaysia Berhad
12.2017 - 03.2019

Bachelor of Business (HONS) -

UOW Malaysia University College

Foundation Degree in Arts

UOW Malaysia KDU University College

SPM

Sekolah Menengah Kebangsaaan Temin
Tseng Yao Lai