Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Achievements
Timeline
Generic
Ts. Dr. Sukhminder

Ts. Dr. Sukhminder

Kuala Lumpur

Summary

Years of experiences in industry as System Analyst, Lecturing, management task, First Year Students Experiences, Work based Learning coordinator, and Final Year Project for the Industry. Currently leading Bachelor of Software Engineering Program Director at School of Computer Science - Taylor's University Self-motivated Programme Director brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Precise Office Administrator with 18 years of experience. Distinguished history of decreasing office spending while increasing functionality. Managing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Organized simultaneous office functions and direct administrative personnel to meet needs of programme professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity. Organized and efficient in supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level head position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

29
29
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
3
3
Languages

Work History

Programme Coordinator – Franchise at Sri Lanka

School of Computer Science (SCS) Faculty of Innovation and Technology (FIT) Taylor’s University Lake
Subang Jaya
05.2023 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Gathered and organized materials to support operations.
  • Coached employees through day-to-day work and complex problems.
  • Utilized proactive communication abilities to resolve employment-related disputes.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Handled incoming and outgoing shipping and receiving activities.
  • Collected and analyzed business data from various departments to prepare reports and presentations for management.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Interceded between employees during arguments and diffused tense situations.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Provided ongoing direction and leadership for program operations
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
  • Designed program implementation and maintenance plan
  • Organized and managed program development from conception through successful execution
  • Provided technical support to staff with necessary resources to carry out duties successfully
  • Kept program-related data accurate, up-to-date and easily accessible for accessibility
  • Collaborated with other program coordinators to achieve consistency in program objectives and services
  • Oversaw staff schedules and assignments to handle programming demands

Program Director

Taylor's University
09.2020 - Current
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Maintained and updated project related documents.
  • Provided ongoing direction and leadership for program operations.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Communicated regularly with stakeholders, updating on progress to build support for program.
  • Developed and implemented program evaluation systems to assess program impact.
  • Established program policies and procedures to comply with regulatory requirements.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Monitored program performance to identify areas for improvement.
  • Negotiated program contracts and agreements to obtain cost-effective pricing.
  • Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
  • Developed and implemented marketing strategies to promote program awareness and participation.
  • Helped directors resolve production, casting and budgeting issues impacting station performance.
  • Negotiated and managed contracts with several media outlets to secure new content.
  • Created and enforced programming standards to maintain compliance with regulatory requirements.
  • Verified accuracy of program laws and compliance with FCC rules and regulations.
  • Oversaw staff schedules and assignments to handle programming demands.
  • Analyzed viewer data and adjusted programming lineup to maximize potential viewership.
  • Developed new program and feature ideas for station.
  • Developed and recommended policies and procedures for evaluating programs.
  • Developed proposals and operational plans within assigned area.
  • Provided ongoing direction and leadership for program operations
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
  • Maintained and updated project related documents
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance
  • Developed and implemented program evaluation systems to assess program impact
  • Supervised program staff, managing and evaluating performance provide high-quality services to program participants
  • Negotiated program contracts and agreements to obtain cost-effective pricing
  • Communicated regularly with stakeholders, updating on progress to build support for program
  • Established program policies and procedures to comply with regulatory requirements
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission
  • Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations
  • Monitored program performance to identify areas for improvement
  • Supervised media programming team and provided feedback to drive quality programming
  • Oversaw staff schedules and assignments to handle programming demands
  • Monitored programming trends to keep content relevant and up-to-date
  • Monitored programming schedules, conformance to guidelines and quality
  • Determined broadcast requirements to plan event coverage and regular programming
  • Developed proposals and operational plans within assigned area

Subang Jaya
09.2021 - 11.2022
  • Ensure that academic and administrative personnel of program carry out their duties efficiently
  • Ensure that needs of program participants are addressed via effective teaching, counseling, and pastoral care
  • Oversee dual award degree programs
  • Review software and each module to guarantee program's quality
  • Ensure that program's staffing, arrangements, and class schedule are in place each semester
  • Ensure that all course materials, projects, tests, and exams are prepared for delivery each semester
  • Assist students and parents with counseling on regular basis with goal of promoting high-quality education
  • Work with industry partner to develop real-world projects and fresh ideas for project titles with students
  • Create and carry out training or lecture
  • Coordinate with business partner to develop real-world projects and fresh project ideas for students
  • Create and deliver training/seminar materials as needed, and organizing competition with companies
  • Communicate with the partner institution to make sure the dual award programs adhere to the guidelines & mapping to the credit transfer
  • Ensuring all students will be given certification that is embedded into modules
  • Make sure good quality delivery on lesson among staff
  • Carry out Curate system for Module information and materials to be updated before starts of semesters
  • Work-Based Learning (WBL) Coordinator - managed it for all programme BSE, BCS and BIT.

Academic Coach

WBL
12.2022 - 08.2022
  • Work-Based Learning (WBL) Coordinator will assist students in planning for WBL placement in area of study that will lead to achievement of learning outcomes and employment in industry
  • Work-Based Learning (WBL) Coordinator will work closely with all stakeholders, including Higher Education Provider (HEP) staff, tutor, coach, guardians, students, industry, and other relevant agencies to ensure effective implementation of WBL
  • Among others, roles and responsibilities of WBL coordinator are to:
  • Identify and select appropriate WBL industry partners;
  • Prepare WBL agreement between HEP, industry partner and students;
  • Promote WBL programmes to industries, students and community;
  • Develop informational and promotional materials pertaining to WBL programme;
  • Assist in resolving any concerns related to WBL students that arise while at workplace;
  • Maintain frequent and effective communication between HEP, industry partner, coach, tutor and students; and
  • Secure and maintain all students’ files pertaining to WBL.

Senior Lecturer

Subang Jaya
02.2020 - 09.2020
  • Working with industry partners and recruitment centers
  • Delivered higher-level undergraduate and graduate courses via classroom methodologies to satisfy course curricula and meet student needs.
  • Supervised junior lecturers' course development and recommended refinements to enhance student learning.
  • Contributing to school activities and preparation for final exams.
  • Coordinated IT department curriculum to create well-rounded program that satisfied predetermined requirements.
  • Advised on department hiring actions to help build cohesive and successful lecturing team.
  • Employed advanced knowledge of IT studies to teach challenging high-level courses to graduate students.
  • Directed graduate student and teaching assistant hiring programs to obtain well-qualified individuals who met established criteria.
  • Supported graduate students in obtaining doctoral degrees by advising on study plans, doctoral dissertations and career goals.
  • Organized workshop and symposia and skillfully managed event logistics to present engaging, informative programs.

Lecturer

Informatics Education Ltd
08.2004 - 02.2020
  • In Multimedia, Databases, Information system, SAP, Oracle, OS platform
  • Formulated and executed departmental strategies
  • Ensured quality requirements set by Ministry and other professional bodies
  • Conducted regular review, evaluation, and development of programmes
  • Supported Programme Directors in their operational and administrative requirements
  • Maintained cordial relationship with external and internal stakeholders of Department
  • Represented HOS of School whenever and wherever necessary
  • Planned, prepared and delivered instructional activities that motivate and engages active learning
  • Designed instructional materials that facilitate learning for diverse student community
  • Delivered lessons using digital platforms such as Moodle, Padlet, etc
  • Organised various outside classroom activities that facilitate holistic learning experiences
  • Provide appropriate feedback on students’ learning in timely manner
  • Mentored and counseled students who have academic difficulties
  • Mentored Final Year Experience (FYE) final year is not only critical to students in terms of their overall perception of their experience with us, it is also last chance to provide them with opportunity to build, consolidate and test knowledge, skills and attributes that will underpin their future careers.

Lecturer@Coordinator

Phileo Damansara
01.1998 - 08.2004
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Implemented instructional technologies in course delivery to engage and educate students.
  • Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
  • Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
  • Led seminars and workshops to facilitate student learning and engagement and increase memory retention.
  • Selected and designed lesson plans and curriculum to meet academic objectives.
  • Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
  • Utilized distance learning technology to instruct students remotely.
  • Participated and led committee meetings to remain aware of developments in subject.
  • Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
  • Created and designed quizzes, tests and projects to assess student knowledge.
  • Conducted individual research projects to actively contribute to institution's research work.
  • Collaborated with faculty and staff to create meaningful learning experiences.
  • Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
  • Applied innovative teaching methods to encourage student learning objectives.
  • Designed and implemented various educational activities and programs to meet student needs.
  • Met with students to dispense study and career advice and provide guidance and potential opportunities within chosen field.
  • Taught diverse student population by employing various learning styles and abilities.
  • Impartially evaluated papers, projects and homework assignments of students, delegating grading to teaching assistants when appropriate.
  • Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
  • Reviewed program materials and coordinated updates to keep department materials relevant and accurate.
  • Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.
  • Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
  • Created materials and exercises to illustrate application of course concepts.
  • Incorporated instructional technologies in course delivery for both in-class and online instruction.
  • Evaluated and supervised student activities and performance levels to provide reports on academic progress.
  • Conducted engaging in-class discussions to facilitate learning and encourage participation.
  • Built strong rapport with students through class discussions and academic advisement.
  • Participated in various campus memberships at each assigned school to promote academics and faculty development.

System Analyst@Programmer

Epson Percision Sdn Bhd
01.1995 - 01.1997
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Provided client support on system operation and troubleshooting.
  • Resolved or escalated problem tickets to resolve user issues.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Planned computer systems using information engineering, data modeling, and structured analysis.
  • Gathered requirements and performed gap analysis through design workshops with users.
  • Conducted system analysis and implementation to maintain and improve computer systems.
  • Educated stakeholders on data protection tactics to reduce breaches.
  • Defined and documented scope of projects for distribution to team.
  • Assessed business requirements to create focused solutions.
  • Diagnosed, troubleshot and resolved network and system problems.
  • Organized system operating procedures to strengthen controls.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Enhanced interfaces to promote better functionality for users.
  • Monitored employee tasks to gauge business functions and inefficiencies.
  • Researched and adopted new technologies to add value to existing offerings.
  • Improved systems with addition of new features and infrastructure.
  • Developed diagrams to describe and lay out logical operational steps.
  • Established specifications and coordinated production with software programmers.
  • Presented business leaders with ROI estimations to drive project planning.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Designed and evaluated WAN and LAN connectivity technologies
  • Planned and implemented upgrades to system hardware and software.

Education

Bachelor's degree - Information Technology in Software Development

University of Southern Queensland
01.2000 - 04.2004

Master's degree, Master - Information Technology

Open University
01.2004 - 04.2006

Doctor of Philosophy - PhD - Computer Science

Taylor's University

Skills

Analytical Skillsundefined

Certification

TRIZ II

Accomplishments

  • Achieved certification with MSTB by introducing 2 modules for certifications under CTFL and CTF certification for Taylors University students.
  • Resolved Final year Projects with Industry partners with product documentation and fully testing.
  • Supervised team of 6 staff members.
  • Achieved collaboration through effectively helping with Distee College for degree programme.
  • Used Microsoft Excel to develop Part time claim spreadsheets.
  • Collaborated with team of 6 in the development of Bachelor of Software Engineering.
  • Documented and resolved issues on WBL that being implemented in March 2022.
  • Achieved excellent certifications for students upon completed BSE with Degree in Computer Science and Degree in Bachelor of Software Engineering with Dual award with UWE (University West of England).

Affiliations

  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Managing with the teaching staff resume, experiences and workload
  • Running the whole programme smoothly with preparation of moderations on coursework and exams.
  • Assigning moderators from main campus to Franchise for each modules.
  • Keeping track with the students records and performances
  • Managing with the overall performances of students by cohort and modules taken.

Achievements

 

•  Work-Based Learning (WBL) implemented successfully on March 2022 was the first batch employed into the industry.

• Improved the program's quality by conducting regular reviews and evaluations.

• Developed real-world projects in collaboration with industry partners, leading to enhanced learning experiences for students.

• Successfully managed academic and administrative personnel, ensuring efficient execution of their duties.

 • Designed and delivered instructional activities that engaged students and promoted active learning.

• Mentored and counseled students with academic difficulties, leading to improved student success rates.

• Represented the Head of School in various capacities, demonstrating leadership and management skills.

 • Oversaw dual award degree programs with Franchise programme at Horizon Campus, Sri Lanka.

• Reviewed the software and each module to guarantee the program's quality.

• Ensured that the program's staffing, arrangements, and class schedule are in place each semester.

• Ensured that all course materials, projects, tests, and exams are prepared for delivery each semester.

• Assisted students and parents with counseling on a regular basis with the goal of promoting high-quality education.

• Worked with the industry partner to develop real-world projects and fresh ideas for project titles with the students.

• Created and carried out a training or lecture.

• Coordinated with the business partner to develop real-world projects and fresh project ideas for the students.

• Created and delivered training/seminar materials as needed, and organizing competition with companies.

• Communicated with the partner institution to make sure the dual award programs adhere to the guidelines & mapping to the credit transfer.

Timeline

Programme Coordinator – Franchise at Sri Lanka

School of Computer Science (SCS) Faculty of Innovation and Technology (FIT) Taylor’s University Lake
05.2023 - Current

Academic Coach

WBL
12.2022 - 08.2022

Subang Jaya
09.2021 - 11.2022

Program Director

Taylor's University
09.2020 - Current

Senior Lecturer

Subang Jaya
02.2020 - 09.2020

Lecturer

Informatics Education Ltd
08.2004 - 02.2020

Master's degree, Master - Information Technology

Open University
01.2004 - 04.2006

Bachelor's degree - Information Technology in Software Development

University of Southern Queensland
01.2000 - 04.2004

Lecturer@Coordinator

Phileo Damansara
01.1998 - 08.2004

System Analyst@Programmer

Epson Percision Sdn Bhd
01.1995 - 01.1997

Doctor of Philosophy - PhD - Computer Science

Taylor's University
TRIZ II
TRIZ 1
CSS, JavaScript
TRIZ 2
Oracle Database 12c: SQL
Fundamentals
Ts. Dr. Sukhminder