TRERAAJESREE MANI DHANAPALAN
Sales Manager | Inside Sales Lead | Sales Operations Manager
Kuala Lumpur
Summary
Sales & Business Development Leader with 7+ years of regional experience across APAC, India, and emerging markets, specializing in market expansion, market penetration, inside sales leadership, and revenue operations. Proven ability to lead 1 - 20 sales representatives, build high-performing SDR/BDR functions, and implement KPI-driven processes that strengthen pipeline velocity and conversion. Experienced in B2B sales (Enterprise + SMB + Startups), account growth, renewals, telesales operations, and outbound strategy across multi-country portfolios. Strong expertise in CRM workflow optimization, sales enablement, forecasting, data accuracy, qualification frameworks, and building scalable sales systems. Known for structured execution, analytical decision-making, and the ability to open new markets, uplift team performance, and drive consistent revenue outcomes.
Overview
8
8
years of professional experience
5
5
Certifications
4
4
Languages
Work History
Head of Sales Department
DATASWYFT
01.2025 - 11.2025
- Lead a 20–40 person sales team covering validation, outbound, appointment-setting, and telesales operations.
- Built full sales operating system including KPIs, cadences, performance dashboards, scripts, QA checks, and reporting structures.
- Designed a 30-point qualification and validation framework, delivering 30+ validated opportunities.
- Conduct weekly coaching, training, performance reviews, and 1:1s to improve sales effectiveness.
- Created onboarding SOPs, training modules, and playbooks to shorten ramp time.
- Improved forecasting, CRM hygiene, data accuracy, and pipeline flow across the entire sales team.
- Remote
GCS Consultant (APAC)
CONCENTRIX – WEBHELP
06.2024 - 12.2024
- Managed renewals across SMB, mid-market, and enterprise accounts.
- Improved customer retention by executing structured review calls and risk mitigation plans.
- Remote
Account Manager Husky (India)
CONCENTRIX – WEBHELP
02.2024 - 05.2024
- Enterprise & SMB & Startups
- Closed a USD $180K deal for a low-demand, complex SKU requiring international fulfilment.
- Managed enterprise and SMB accounts across India with commercial, operational, and relationship ownership.
- Performed market analysis, competitor mapping, and territory planning to support sales expansion.
- Hybrid
ISR Thales Cybersecurity (India, APAC)
CONCENTRIX – WEBHELP
05.2023 - 02.2024
- Handled all Segments
- Developed pipeline across enterprise, government, manufacturing, and mid-market sectors.
- Identified security gaps (encryption, IAM, key management) and matched relevant Thales solutions.
- Coordinated with channel partners across India + APAC for qualification and bid support.
- Hybrid
Ambassador (Global)
Webhelp Global
09.2022 - 05.2023
- Selected to represent Malaysia in Webhelp’s Global Ambassador Program.
- Promoted B2B sales culture, best-practice sharing, and engagement campaigns across global hubs
- Global
- Remote
BDR Google Cloud (APAC, Emerging Market)
CONCENTRIX - WEBHELP
02.2023 - 04.2023
- SMB & Startup Segment, APAC & Emerging markets.
- Engaged SMB & startup founders to map business needs and recommend digital transformation use cases.
- Qualified opportunities and managed early-stage pipeline development.
- Hybrid
SDR Google Cloud (APAC, Emerging Market)
CONCENTRIX - WEBHELP
09.2022 - 02.2023
- Conducted outbound & inbound qualification across Southeast Asia, India, ANZ & emerging markets.
- SMB & Startup Segment, APAC & Emerging markets.
- Hybrid
Virtual Operational Specialist HP (Global)
CONCENTRIX - WEBHELP
10.2020 - 08.2021
- Supported global SAP Simplify CRM migration, ensuring clean data mapping and validation.
- Optimised sales operations workflows, tooling configuration, and data pipelines.
- Coordinated with US, EU, and APAC teams to maintain global alignment and business continuity.
- Improved user onboarding, documentation, and operational efficiency.
- Global, CRM Migration, Sales Operations & Process Optimisation
- Remote
Senior Technical Support PSI (US Market)
SCICOM
03.2019 - 07.2019
- Managed escalated US-market support cases requiring faster SLA handling and deeper troubleshooting.
- Collaborated with internal technical teams to resolve high-priority service issues.
- Supported junior agents by providing guidance, clarifications, and workflow assistance.
- Ensured service quality through accurate case documentation and follow-through.
- Onsite
CS Technical Support Great Eastern (APAC)
SCICOM
01.2018 - 03.2019
- Handled high-volume APAC customer queries with consistent SLA compliance.
- Performed L1 troubleshooting, issue triaging, and escalation to technical teams when required.
- Delivered clear customer communication while maintaining high satisfaction scores.
- Maintained accurate ticket records and contributed to improving first-contact resolution.
- Onsite
Education
Bachelor in Information Technology - Data Analytics
UNITAR
05-2026
Diploma - Law Enforcement
President College
12-2020
Skills
Sales team development
Certification
Lean Six Sigma Yellow Belt
Timeline
Head of Sales Department
DATASWYFT
01.2025 - 11.2025
GCS Consultant (APAC)
CONCENTRIX – WEBHELP
06.2024 - 12.2024
Account Manager Husky (India)
CONCENTRIX – WEBHELP
02.2024 - 05.2024
ISR Thales Cybersecurity (India, APAC)
CONCENTRIX – WEBHELP
05.2023 - 02.2024
BDR Google Cloud (APAC, Emerging Market)
CONCENTRIX - WEBHELP
02.2023 - 04.2023
Ambassador (Global)
Webhelp Global
09.2022 - 05.2023
SDR Google Cloud (APAC, Emerging Market)
CONCENTRIX - WEBHELP
09.2022 - 02.2023
Virtual Operational Specialist HP (Global)
CONCENTRIX - WEBHELP
10.2020 - 08.2021
Senior Technical Support PSI (US Market)
SCICOM
03.2019 - 07.2019
CS Technical Support Great Eastern (APAC)
SCICOM
01.2018 - 03.2019
Bachelor in Information Technology - Data Analytics
UNITAR
Diploma - Law Enforcement
President College