TONY TEO
Singapore
Summary
Dedicated Data Center Operator with 10 years of experience providing front line support to IT environments. Technological aptitude for troubleshooting network issues and implementing new concepts. Concentrated strengths include configuring network operations and explaining complex solutions to non-IT users.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
NOC Engineer
NCS Pte Ltd
05.2023 - Current
- Command Center Operation
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Updated internal customers regarding open tickets and status of resolutions.
- Exceeded SLA standards for response times and problem resolution.
- Reduced downtime with proactive identification of potential issues through regular network analysis and reporting.
- Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability.
- Managed MS Server and Workstation operating systems.
- Minimized service disruptions by performing scheduled maintenance during off-peak hours.
NUCLEUS DCFM Engineer
NCS Pte Ltd
11.2020 - 04.2023
- Data Centre Operations Management
- Perform Incident escalation (Ensure incidents are responded and attended to, else redirect for 2nd/3rd level resolution base on criticality, impact and SLA)
- Perform Request Fulfilment to register customer requests
- Operate Electronic Visitation Management System (Update Authorizer and customer access request accurately and promptly)
- Perform access clearance for customers/visitors/Contractors
- Responsible for all physical security access cards available in the Data Centre
- Oversee and alias the Security team engage to oversee the Data Centre
- Generate daily/weekly/monthly/yearly/ad-hoc reports when required
- Manage and assess equipment movement in Data Centre through ITSM
- Ensure tasks in Ops daily checklist are being carried out in a timely manner
- DC Facilities Management
- Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function (e.g
- UPS, power, temperature control, humidity, water detection sensor, etc.)
- Ensure all DC supporting infrastructure (i.e
- Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System) are functioning well
- Update and maintain all DC related documentation
- Coordinate with various stakeholders to fix the technical issues on time to provide timely support to customers
- Coordinate preventive maintenance for DC electrical and mechanical systems with vendors
- Decommission of hard disk process
- Incident Management
- Perform Root Cause Analysis on Incident and manage Incident and Closure
- Manage and mitigate escalations of high impact system failures and assist in tracking the incidents till closure
- Change Management
- Raise Change Request for Change Management approval
- Raise notification request to customer for HT/LT and other forms of servicing maintenance.
SGCORE DCFM Engineer
NCS Ptd Ltd
08.2017 - 10.2020
- Data Centre Engineer for Government Data Centre
- Support and report to DCFM Lead and GOVTECH representative
- Monitoring and managing the process for GOVTECH Data Centre
- Process service request, implement CRQ and resolve incident in ITSM
- Escalating unusual system behavior in operations and security aspect to relevant departments or vendors
- Oversight of operation maintenance by vendors in Data Centre
- Performing Disaster Recovery-Business Continuity Planning as required by customer
- Update Data Centre Inventory
- Ensure that the security access comply for vendors accessing Data Centre
- Assist DCFM Lead on provision of electrical for racks as required by customer
- Provision of cabling and electrical works as required by customer needs.
DCFM Smart Hand Team
Hewlett Packard Enterprise (HPE) Data Centre
01.2017 - 07.2017
- Monitoring and managing the HP SAM
- Resolve customer’s incident and request
- Provide Level 1 troubleshooting for server equipment by phone call with overseas engineer
- Provide cable laying and patching service for equipment
- Provide equipment installation service.
Media Administration Team
Hewlett Packard Data Centre
02.2014 - 12.2016
- Perform daily backup for customers
- Assist in on-site and off-site backup media storage management
- Assist in process visitors access clearance
- Provide escort in customer’s Data Centre.
Education
All Saints Secondary School
ITIL 4 Foundation Certification
Skills
- System monitoring
- Operating System Administration
- Incident Management
- Asset Management
- Power Distribution Units
- Report Generation
- Data Center Infrastructure
- Hardware Installation
- ITIL Processes
- Facility Maintenance
- Multitasking
- Support Services
- Data Center Operations
- Server Administration
- ITIL Framework
Citizenship
Malaysian
Age
37
Languagespoken
English, Malay, Mandarin and Hakka
Languagewritten
English, Malay and Chinese
Technical
Sun Solaris server, HP-Unix 11.0, BMC Control-M, HP SAM Ticketing Tool, ITSM, TRAKA Key Management System, LENEL Card Access & CCTV System, SYSNAPSENSE Environment Monitoring System, BOSCH Card Access & CCTV System, CAMSECURE Camera Disable System, Messaging Notification System, CORMANT Cable Management System
Personal Qualities
- Ability to handle stress well
- Ability to deliver within deadline by managing project owner and team members’ expectation.
- Ability to help and enhance the customers need.
- Works co-operatively with others, accepting and integrating the diversity that exists among team members.
- Strong communication skills
Personal Information
Date of Birth: 12/22/1986
Languages
Chinese (Mandarin)
Native language
Chinese (Mandarin)
Advanced
C1
Malay
Proficient
C2
English
Advanced
C1
Timeline
NOC Engineer
NCS Pte Ltd
05.2023 - Current
NUCLEUS DCFM Engineer
NCS Pte Ltd
11.2020 - 04.2023
SGCORE DCFM Engineer
NCS Ptd Ltd
08.2017 - 10.2020
DCFM Smart Hand Team
Hewlett Packard Enterprise (HPE) Data Centre
01.2017 - 07.2017
Media Administration Team
Hewlett Packard Data Centre
02.2014 - 12.2016
All Saints Secondary School
ITIL 4 Foundation Certification
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