Tony Teh 郑亨智

• Hotel Manger (7 F&B Outlets.
• 1200 Cover Ballroom.
• 20 Function Room with 20 till 150 packs) (389 Rooms).
• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all heads of departments.
• Ensure full compliance with Hotel operating controls, SOP’s, policies, procedures, and service standards.
• Lead all key property issues including capital projects, customer service, and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
• Manage the on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short and long-term strategic goals for the property.
• Developing improvement actions carry out cost savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target, and accurate.
• Maximizing rooms and hotel revenue through innovative sales practices and Accor management programs.
• Directly manages the hotel staff on a daily basis; supervises a total of 320 employees 11 department heads.
• Prepare monthly financial reporting for the owners and stakeholders.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential types of equipment and services.
• Act as a final decision maker in hiring a key staff.
• Coordination with HOD for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and development with strong sales prospects.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.

• Best Forest Retreat Award by Booking.Com.
• 2019 Fig Tree Hill Resort - Increasing MTD / YTD revenue by 41%.

• Oversee daily operations of the business unit or organization.
• Doing everything possible to maximize guest satisfaction.
• Increasing all aspects of profitability through revenue generation and productivity, whilst maintaining agreed standards.
• Setting consistent standards of service across all areas of the hotel.
• Continually developing all aspects of the Resort Operations such as the front office, reception, reservations, revenue, and housekeeping departments.
• Optimize commercial activities within a very competitive environment to ensure the properties objectives are met.
• Monitor and maximize the profitability of all departments.
• Lead with an active role in forecasting, budgeting and reporting for the resort.
• Develop an effective, cohesive & competent team.
• Ensure all standards and procedures are met.
• To embrace and focus on the highest levels of quality in respect to both the hard and soft aspects of the business.
• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.
• Responsible for maximizing revenues.
• Responsible for preparation of property budget and forecasts.
• Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
• Works with all staff to manage all sales activities of the property and meet revenue objectives.
• Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.
• Make sales calls as outlined by the Management Team.
• Identifies and seeks out potential business in local market.
• Maintains relationships with local companies and key people to increase hotel's visibility within the local market.
• Coordinates and implements sales and marketing activities of the property.
• Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.
• Communicates all policies and procedures to entire staff.
• Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.
• Adheres to federal, state and local laws employment related laws and regulations.
• Manages employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, required Federal and State postings, etc.
• Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations.
• Ensures that employee related issues are resolved in a manner consistent with company policies.
• Performs duties in all aspects of hotel operations whenever needed.
• Inspects and documents repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance.
• Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties to ensure the optimum operation of the property.
• Property.
• Is responsible for the overall direction, coordination, and evaluation of this unit.
• Carries out management responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• (Project Set-up Team).
• Vinpearl Da Nang Resort & Villas - Dir.Of Food & Beverage.
• (5 F&B Outlets.
• 750 Covers Ballroom.
• 4 Function Room with 20 packs)(200 Room – 39 Pool Villas).
• Vinpearl Hotel Can Tho.
• (Pre-opening) - Dir.Of Food & Beverage.
• (4F&B Outlets.
• 750 Covers Ballroom with 3 Function meeting Room with 30 packs)(262 Room).
• Vinpearl Golf Land Resort & Villas.
• Nha Trang.
• (F&B Support Team) (3 F&B Outlets.
• 1350 Event Hall.
• 6000m Water Park.
• 403 Room & 471 Villas.
• 18 Hole Golf Course).
• Vinpearl Nha Trang Resort.
• Dir.Of Food & Beverage.
• (6 F&B Outlet.
• 5065 Covers Ballroom with convention.
• 600 Rooms).

• 10 F&B Outlets.
• 1300 Cover Ballroom.
• 12 Function Room with 20 till 550 packs) (518 Rooms) Hilton Phuket Arcadia Resort & Spa (2 year & 5months).

• (20 Studio Room, 3 difference size of Ballroom – 200 pax – 1200 paxs, 1 Le Marquee – 2000 paxs and 7 F & B outlets) (520 Rooms).

• 2 Years & 9 months).

• (VIP Grand Imperial Court – Chinese Restaurant & Lion’s Bar)(688 Rooms) MONSOON RESTAURANTS (M) SDN BHD (6 Years & 5 months) (Pre-Opening).

· Responsible of Five reports outlets at once.

· Work with the Owner and General Manager on outlet concept.

· Responsible of outlet design and upcoming design.

· Responsible in planning and execution of goal for department and motivates direct associates achieve department goal

· To make sure every monthly sales and profit & loss account reports for the Owner and General Manager.

· To plan on more future outlet opening at other states or country

· To deal with all Food & Beverage suppliers

· Work closely with International Marketing Department & all departments head

· To improve Individual job function task

· Responsible for the development new business sources as well as relevant market reports if necessary.

· Assist outlet Manager in local traveling agency (inbound).

· Work together with hotel guests for out dines in our outlet.

· Conduct training with the out let Managers it needs.

· To handle with local China government departments events

· Assist the outlet Managers for opening of new Bar and Restaurants.

· Delegate job tasks to all Managers and Chefs.

· Work closely with Executive Chef on more improve a better quality of food

· Handling guest all kind complaints & comment to ensure all customers’ satisfactions

· Build a better relationships with all guesses

· Menu planning, pricing and costing for all Food and Beverage items

· To ensure highest standards of service and product quality are provided to guest at all the time.

· Work very closely with the contractor on site during renovation.

· Work closely with local travel agent for upcoming F&B outlet to be open.

· Working very closely with the owner of yearly outlet chain opening.

· Responsible with the best concept for the outlet and suit local market.

· Responsible all outlet food and drinks menu

· In charge of the Daily Meeting of the catering which involves Manager all operating departments to ensure all events are coordinated smoothly.

· Dealing with local Government Entertainment Licensing for bar & restaurants.

· Responsible for the department’s revenue budget and monthly revenue forecast.

· Implementing action plan and strategies for short term and long term to maximize for the Meeting service and catering department.

· Dealing with local Government Tax Department & Fire Department on Safety for bar & restaurants.

· Prepare Policy and Procedure and implemented for bar & restaurants.

· Prepare budget, promotional plan, training plan and strategies for bar & restaurants.

· Responsible with Australian Air-Force and Army Base in Malaysia events.

· Work well with Malaysia Foreign Expectorate Association.

· Creating one and only event in state of Penang for F1 Motor sports.

· Work very close with the entire outlet manager for all kind sponsors for the promotion.

· Servicing travel industry areas are local consolidators in Penang.

· Responsible local tour with the entire Ferrari car owner at once a month meeting.

· Work very closely with our National Sepang F1 Circuit of Malaysia.

· Working with Malaysian, Singaporean and Thailand of 3 Nation bike week as once a year.

· Working with Japan GT race promo in Malaysia.

· Creating the opening party for F1 Sepang race.

· Cleaning up assigned areas of the store during opening and closing time.

• Pre - Opening) ATLAS DIVERSIFIED (M) SDN BHD (2 Years & 7 months) (Pre-Opening).

• (Club Mix Fun Pub) (Pre - Opening) Party Box (M) Sdn.
• Bhd (3Years) (Pre-Opening).

• Party Box Fun Pub) (Pre – Opening).

• Responsible of Five reports outlets at once.
• Work with the Owner and General Manager on outlet concept.
• Responsible of outlet design and upcoming design.
• Responsible in planning and execution of goal for department and motivates direct associates achieve department goal.
• To make sure every monthly sales and profit & loss account reports for the Owner and General Manager.
• To plan on more future outlet opening at other states or country.
• To deal with all Food & Beverage suppliers.
• Work closely with International Marketing Department & all departments head.
• To improve Individual job function task.
• Responsible for the development new business sources as well as relevant market reports if necessary.
• Assist outlet Manager in local traveling agency (inbound).
• Work together with hotel guests for out dines in our outlet.
• Conduct training with the out let Managers it needs.
• To handle with local China government departments events.
• Assist the outlet Managers for opening of new Bar and Restaurants.
• Delegate job tasks to all Managers and Chefs.
• Work closely with Executive Chef on more improve a better quality of food.
• Handling guest all kind complaints & comment to ensure all customers’ satisfactions.
• Build a better relationships with all guesses.
• Menu planning, pricing and costing for all Food and Beverage items.
• To ensure highest standards of service and product quality are provided to guest at all the time.
• Work very closely with the contractor on site during renovation.
• Work closely with local travel agent for upcoming F&B outlet to be open.
• Working very closely with the owner of yearly outlet chain opening.
• Responsible with the best concept for the outlet and suit local market.
• Responsible all outlet food and drinks menu.
• In charge of the Daily Meeting of the catering which involves Manager all operating departments to ensure all events are coordinated smoothly.
• Dealing with local Government Entertainment Licensing for bar & restaurants.
• Responsible for the department’s revenue budget and monthly revenue forecast.
• Implementing action plan and strategies for short term and long term to maximize for the Meeting service and catering department.
• Dealing with local Government Tax Department & Fire Department on Safety for bar & restaurants.
• Prepare Policy and Procedure and implemented for bar & restaurants.
• Prepare budget, promotional plan, training plan and strategies for bar & restaurants.
• Responsible with Australian Air-Force and Army Base in Malaysia events.
• Work well with Malaysia Foreign Expectorate Association.
• Creating one and only event in state of Penang for F1 Motor sports.
• Work very close with the entire outlet manager for all kind sponsors for the promotion.
• Servicing travel industry areas are local consolidators in Penang.
• Responsible local tour with the entire Ferrari car owner at once a month meeting.
• Work very closely with our National Sepang F1 Circuit of Malaysia.
• Working with Malaysian, Singaporean and Thailand of 3 Nation bike week as once a year.
• Working with Japan GT race promo in Malaysia.
• Creating the opening party for F1 Sepang race.
• Cleaning up assigned areas of the store during opening and closing time.
• OTHER SERVICES PROVIDED:.
• Public Relations Consultancy.
• Events Consultancy and Coordination.
• Special Interest Groups in Motor sports.
• Sales and Marketing Consultancy for all kinds of Entertainment.
• Consulate of Hospitality.
• University of Chulalongkorn.
• Consulate of Youth Chef of Le Cordon Bleu Dusit Culinary School.