TOH YOU JIN

* Assisted in vehicle accident damage estimation and photo documentation for insurance claim submission
* Coordinated with insurance adjusters during vehicle inspection and supported clarification of damaged components when required
* Prepared and organized claim-related documents including supplementary claim support & repair workflow coordination based on insurance approval progress
* Assisted in identifying possible accident-related mechanical and structural damage during inspection process & Gained exposure to authorized dealership claim procedures and panel workshop insurance workflow

* Assisted in diagnosing and repairing European and Japanese vehicles including BMW, Mercedes-Benz, Porsche, Volkswagen, and Toyota Alphard/Vellfire models
* Performed troubleshooting and root cause analysis for abnormal noise, coolant leakage, engine oil leakage, ABS fault conditions, air-conditioning issues, and drivetrain-related problems
* Assisted in identifying mechanical faults through inspections, diagnostic procedures, and symptom analysis under senior technician guidance. Performed engine and transmission removal, installation, and related repair procedures.
* Performed routine vehicle servicing, parts replacement, and basic repair support, with practical knowledge of automotive systems, diagnostics, and component failure behaviour.

* Assisted in product inventory checking and quality inspection including expiry date and damaged goods monitoring
* Managed product information preparation and coordinated order deliveries and shipment arrangements for customers.
* Supported the business in expanding into Shopee e-commerce platform
* Assisted in customer service and daily retail operation support