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TOH YONG SHENG
CUSTOMER RELATION REPRESENTATIVE
JOHOR
Summary
Well-qualified Customer Relation Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer Relations Representative
ECOWORLD
JOHOR
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Communicated with clients regarding account services, statements, and balances.
- Navigated multiple computer systems and applications to find information.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Property Sales Consultant
ECOWORLD
JOHOR
05.2022 - 11.2022
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Coordinated appointments to show marketed properties.
- Informed home buyer of sales, construction and warranty processes.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Retail Salesperson
CG COMPUTER
JOHOR
09.2021 - 04.2022
- Upsold customers by recommending accessories and promotions to increase revenue.
- Assisted customers in determining device needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products.
- Built strong relationships with store customers based on knowledgeable support for diverse products needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Listened to customers to identify needs and build personalized device solutions.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
Education
Bachelor of Science - Quantity Surveying
University Tunku Abdul Rahman
Kajang, Selangor 05.2017 - 08.2021
Skills
Sales expertise
Administrative support
Complaint resolution
Creative problem solving
Recordkeeping strengths
Staff education and training
Software
Microsoft Excel
Microsoft Power Point
Capcut
Timeline
Customer Relations Representative
ECOWORLD
11.2022 - Current
Property Sales Consultant
ECOWORLD
05.2022 - 11.2022
Retail Salesperson
CG COMPUTER
09.2021 - 04.2022
Bachelor of Science - Quantity Surveying
University Tunku Abdul Rahman
05.2017 - 08.2021