TOH CHI KEONG
Sales Advisor
Petaling Jaya
Summary
Accomplished sales and customer service professional with over 13 years of expertise in consumer sales, client servicing, and digital content management. Proven ability to deliver exceptional results by fostering strong customer relationships, driving high conversion rates, and executing impactful marketing strategies. Passionate about advancing sustainable transportation and embracing cutting-edge technologies, with a dedication to educating and empowering clients. Recognized for reliability, teamwork, and innovative problem-solving.
Overview
13
13
years of professional experience
Work History
Sales Associate
Zeekr Space PJ (Sentinel Automotive Sdn Bhd)
02.2025 - Current
- Drove product sales through effective customer engagement and relationship building.
- Provided exceptional service to enhance customer satisfaction and loyalty.
- Developed strong understanding of automotive products to effectively address customer inquiries.
- Trained new associates on product knowledge and sales techniques.
- Collaborated with team members to execute promotional events and campaigns successfully.
- Analyzed customer feedback to identify areas for service improvement and product enhancement.
Tesla Advisor
Tesla
08.2023 - 01.2025
- Educate and inspire customers about Tesla’s innovative products and sustainable energy mission
- Facilitated personalized test drive experiences, achieving a 45% order conversion rate in Q3 and Q4 of 2024
- Consistently ranked among the top 10 sales advisors in Q3 2024 and named Top Sales Advisor in September 2024
- Generated sales pipeline through social media engagement and customer interactions.
- Cultivated enduring customer relationships by providing comprehensive pre- and post-sales support, fostering loyalty.
- Educated customers and addressed misconceptions about electric vehicles, effectively showcasing Tesla’s performance, functionality, and AI capabilities.
Digital Communications Specialist
Dancom Group (Dyson Team)
10.2017 - 08.2023
- Collaborated with PR team to execute high-ROI events and marketing campaigns, strengthening Dyson’s brand presence in target markets
- Collaborated with the PR team to execute high-ROI events and marketing campaigns, enhancing Dyson’s brand presence
- Managed Dyson Malaysia’s social media and EDM promotions, increasing customer engagement and fostering brand loyalty
- Elevated Google Business rating from 3.2 to 4.5 stars over two years through strategic customer engagement
- Developed and executed crisis management plan during MCO period (2020-2021), maintaining customer service continuity and support
Senior Account Executive
Fabulous Business Ideas (Nestle Accounts)
03.2013 - 09.2017
- Managed key Nestlé accounts, including Milo, Nestum, Maggi, and Nespresso, driving campaign success and enhancing client satisfaction
- Directed ground crew management for roadshows, overseeing talent sourcing and training to ensure operational effectiveness
- Provided actionable daily reports to refine campaign execution and identify improvement opportunities
Skills
Sales Techniques
Customer Service
Client Relations
Lead Generation
Product Promotion
Retail Promotions
Sales
Communication
Verbal communication
Teamwork
Customer Satisfaction
Problem-solving
Account Management
Social Media
Punctual reliability
Interests
Electric Vehicle, Social Media, Consumer Gadgets, Current Events
KEY ACHIEVEMENTS
Boosted Test Drives: 45% sales conversions from Test drive experience to orders, High Customer Satisfaction: Consistent 5 star reviews on Google Business, High Achiever: Top 10 salesman for Q3 '24, Top sales for September '24
Timeline
Sales Associate
Zeekr Space PJ (Sentinel Automotive Sdn Bhd)
02.2025 - Current
Tesla Advisor
Tesla
08.2023 - 01.2025
Digital Communications Specialist
Dancom Group (Dyson Team)
10.2017 - 08.2023
Senior Account Executive
Fabulous Business Ideas (Nestle Accounts)
03.2013 - 09.2017