Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tiyu Tai Seng

Service/Waiter
Genting Highland,Pahang
Tiyu Tai Seng

Summary

Dynamic hospitality professional with extensive experience at Genting Club Casino, excelling in guest relations and service prioritization. Proven track record of enhancing customer satisfaction through exceptional service and effective complaint handling. Skilled in menu presentation and food safety, consistently improving operational efficiency and fostering long-term client loyalty.

Overview

13
years of professional experience
3
Languages

Work History

Genting Club Casino Genting Highlands Resort, Pahang Darul

Head Waiter
06.2023 - Current

Job overview

  • Greeted new customers, discussed specials, and took drink orders.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Trained staff members on use of POS system.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

One Eight Dragon Enterprise

Telesales Executive
11.2020 - 05.2023

Job overview

  • Boosted sales revenue by implementing effective telesales strategies and techniques.
  • Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
  • Negotiated deals with clients for increased profitability while maintaining long-lasting professional relationships.
  • Provided exceptional customer service, resolving complaints promptly and professionally to maintain client satisfaction levels.

Sari Pacifica Lang Tengah Island Resort

Front Office Assistant
01.2019 - 11.2019

Job overview

  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Reviewed and updated customer information in database for accuracy.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Assisted with event coordination, ensuring successful execution of internal and external events.
  • Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.

Relax Classic Cafe

Head Waiter
03.2012 - 09.2014

Job overview

  • Greeted new customers, discussed specials, and took drink orders.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Trained staff members on use of POS system.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
  • Supervised server staff and simultaneously served personal section of tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.

Education

Sekolah Menengah Kebangsaan Tengku Abdullah
Pahang

12.2012

Skills

Menu presentation

Timeline

Head Waiter

Genting Club Casino Genting Highlands Resort, Pahang Darul
06.2023 - Current

Telesales Executive

One Eight Dragon Enterprise
11.2020 - 05.2023

Front Office Assistant

Sari Pacifica Lang Tengah Island Resort
01.2019 - 11.2019

Head Waiter

Relax Classic Cafe
03.2012 - 09.2014

Sekolah Menengah Kebangsaan Tengku Abdullah

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Tiyu Tai SengService/Waiter