Hi, I’m
Tiyu Tai Seng
Service/Waiter
Genting Highland,Pahang
Summary
Dynamic hospitality professional with extensive experience at Genting Club Casino, excelling in guest relations and service prioritization. Proven track record of enhancing customer satisfaction through exceptional service and effective complaint handling. Skilled in menu presentation and food safety, consistently improving operational efficiency and fostering long-term client loyalty.
Overview
13
years of professional experience
3
Languages
Work History
Genting Club Casino Genting Highlands Resort, Pahang Darul
Head Waiter
06.2023 - Current
Job overview
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
One Eight Dragon Enterprise
Telesales Executive
11.2020 - 05.2023
Job overview
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
- Negotiated deals with clients for increased profitability while maintaining long-lasting professional relationships.
- Provided exceptional customer service, resolving complaints promptly and professionally to maintain client satisfaction levels.
Sari Pacifica Lang Tengah Island Resort
Front Office Assistant
01.2019 - 11.2019
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Reviewed and updated customer information in database for accuracy.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Assisted with event coordination, ensuring successful execution of internal and external events.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
Relax Classic Cafe
Head Waiter
03.2012 - 09.2014
Job overview
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Supervised server staff and simultaneously served personal section of tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
Education
Sekolah Menengah Kebangsaan Tengku AbdullahPahang
12.2012
Skills
Menu presentation
Guest service
Daily specials memorization
Order taking
Service prioritization
Guest relations
Dining area maintenance
Table setting
Food and beverage pairings
Food station setup
Menu memorization
Tableside service
Cash handling
Reservation handling
Complaint handling
Customer service management
Accurate money handling
Food preparation
Food assembly
Table bussing
Safe food handling
Garnishing
Food safety
Special diets
Menu suggestions
Dining customer service
Buffet setup and takedown
Dish preparation
Table management
Problem-solving abilities
Cleaning and sanitizing
Reliable and responsible
Food and beverage upselling
Food sales and promotion
Food safety standards
Timeline
Head Waiter
Genting Club Casino Genting Highlands Resort, Pahang Darul
06.2023 - Current
Telesales Executive
One Eight Dragon Enterprise
11.2020 - 05.2023
Front Office Assistant
Sari Pacifica Lang Tengah Island Resort
01.2019 - 11.2019
Head Waiter
Relax Classic Cafe
03.2012 - 09.2014